I redid the account settings for the outgoing SMTP server like you told me, still doesn't work -w hat is the PORT #?

all of a sudden I can't send e-mails. Tried turning computer on and off - nothing. I went into account settings and noticed the port # was 25 and next to it it says default is 465 so I changed the port # to 465 - didn't help. I have no authentication already. IS there something else I should change? nothing looks out of the ordinary to me - I am completely lost - if you can help me I greatly appreciate it!!!

It looks like you have the SMTP set to use no password instead of normal password like your POP server.
ISP help desks are worthless as you have discovered.
There is no phone support for Thunderbird. Your ISP is doing you a disservice by giving you any number for Thunderbird. There are some people out there using the name and charging you for help. Be warned.

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