I reinstalled Creative Suite 6 Design & Web Premium, now when I open a program it says error 213:19

It says there is a problem with the licensing of the program. I reinstalled it on my laptop after it went for repairs and got a new hard drive.

Please refer the KB Docs :
http://helpx.adobe.com/acrobat/kb/error-213-19-licensing-acrobat.html
http://helpx.adobe.com/creative-suite/kb/error-store-does-not-allow.html

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How do I reinstall adobe creative suite design & web premium CS6

Computer was recently wiped, how do I reinstall adobe creative suite design & web premium CS6

Hi Haydee,
You can download the installer for Creative suite design & web premium CS6 from the link below:
https://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
Regards,
Sheena

I need to retrieve the code I was given to activate my creative suite design & web premium.

PLEASE can someone help me. I need to retrieve the code I was given to activate my creative suite design & web premium. I have got a new mac and it is only saying I have a 30 day trial.

Sign in, activation, or connection errors | CS5.5 and later
Find your serial number quickly
Mylenium

How to download and re-install Adobe Creative Suite Design & Web Premium CS6 Win

How do I download and re-install Adobe Creative Suite Design & Web Premium CS6 Win?

Downloaded from Adobe site (Download CS6 products). Downloaded both File 1 and 2 Design and Web, English version. Both files are on my desktop in the same folder. Do I just need to run the .exe (file 2) to install CS6 (just thought to ask/ maybe try that)? I have my serial number I can enter once it is downloaded.

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Hi,
I'm getting this problem:
I installed cs3 suite months ago on MAC.
I installed After Effects trial version.
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As said by Jeff, please read the instructions carefully.
Note: Very Important Instructions
Adobe recommends temporarily turning off any surfing restrictions you might have running, like site or cookie blocking, firewalls or antivirus software.You need to have a free Adobe account and be logged into it to use the links below, as Adobe sets a session cookie on your browser that allows you to access the direct download links. Otherwise, you will receive an “access denied” or “resume your download” message preventing the connection. So please follow these instructions carefully or the links will not work!
Click «here» to visit this page like you want to try Photoshop CS6, and then select the “Download Now” button at the bottom.
If you already have an Adobe ID, then please sign in with it (checking “Remember me“), otherwise take a minute to create one for yourself.
Close/cancel any download windows that pop up for the trial of Photoshop CS6 (you can do a full trial for it later).
Now that you’re logged in at Adobe with the trials cookie set, you can instantly download any of the software below. Just make sure you have enough disk space.
Download the files either by clicking directly on the DDL links, or by right-clicking and choosing “Save Link As…” on the popup menu – and save all files to the same place.
Then follow the product installation instructions here.

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I find it completely unacceptable that Adobe is unable to provide a way for me to make use of my $2800 investment in CS4 Web Premium. The installation disk doesn't work, the downloadable installation files don't work, support staff's direction to the volume licensing website that they say I need to use results in Adobe not recognising the login I am using here, despite the fact that the same login is what volume licensing originally instructed me to use for this software when I bought it four years ago. The forums are full of people reporting similar enquiries that result in dead ends and locked discussions. After hours of seeking I have no solution. Sorry that my enquiry is so similar to that of many others, but since Adobe is unwilling to help, does anyone here know what to do?

kglad, thank you. Your response comes with a much better attitude than Mylenium's, and I'd much rather wait a little longer than hear from him again. I'm new to the forum, and didn't know it involved 100% volunteers, because an Adobe chat consultant referred to the people here as "our experts" while refusing to answer my extremely simple question. Volunteers don't deserve ranting, but Adobe fully deserves what I said, and I would have preferred that someone simply asked for the additional information that's required in order to provide help rather than coming here to abuse me about it. If Mylenium's day is ruined so easily, I'm not sure that he does have better things to do than listen to me. I can easily make an attempt at providing better information - I just wasn't going to spend more time on it while heading for bed just to satisfy Mylenium's criticisms. I'll do so in a separate discussion.

Having problems getting past the Upgrade Check screen when re-installing Creative Suite 4 Web Premium

I'm trying to reinstall Creative Suite 4 Web Premium, and I get stumbling on the Upgrade Check screen. Creative Suite 4 Web Premium isn't an option to select, and I put in my serial number with every choice, and it doesn't work. I can't get past this screen to continue the install, and I don't want to click trial because I have the serial number. Any thoughts or help would be awesome! Thanks!

I'm having the same exact problem.... did you ever get this resolved? It won't recognize a serial number from a previous version/purchase.

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The file size of creative suite 5 web premium showing up 936GB in installed programes(windows 7). The actual size is below 4 GB. The capacity of my computer hard disk is just 250 GB only. Iam not able to uninstall the software. Nothing happening when I click on "uninstall". When I keep clicking on uninstall a pop up message says that "please wait while the current program is uninstalled or being changed" but this is just a pop up message. I waited over 3 hours but the unintallation is not processing at all. Attempted to uninstall several times but same result. Tried to install the creative suite using the CD thinking that i get a notification that the software is already installed. But the installation CD is just initializing and stops after that. .
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Thanks for the reply. but how do I manually weed out the install entries in my registry? could you please guide me with the steps? This http://www.adobe.com/support/contact/cscleanertool.html is not working I am afraid. I understand that I need to uninstall the creative suite before I run CS cleaner. But as I explained in my first question, the uninstallation is not working at all. Even I could uninstall the software, I am afraid that I may get into trouble if installatin is not working. All I want is that my photoshop error " save for web devices " which was grayed out should work as normal. This error happened after I moved the plug-ins.
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Reinstall my software Adobe Creative Suite 5 Web Premium,

I had to reinstall my software Adobe Creative Suite 5 Web Premium, the installer wants me to close Chrome and won't proceed even though Chrome is closed. I tried to install w/o even opening Chrome and got the same message?

You can try to terminate the processes by the following the link:
Error "Close the following applications to continue" | Adobe products
Regards
Rajshree

Missing Serial Numbers for Adobe Creative Suite 5 Web Premium

I purchased Adobe Creative Suite 5 Web Premium with the education discount in 2010. My computer crashed and I am trying to install the software on my new computer. I do not have the serial numbers anywhere. For some reason, the Adobe Acrobat 9 serial number was saved in my Adobe Account. However, the remainder of the applications, which were installed on the same day, were not saved in my account? So now, I have no way of installing anything except Adobe Acrobat 9. Is there a way to have a new serial number issued to you? Or a way for Adobe to use my Acrobat 9 serial number to track down the others? I have all the installation files. Is it hidden in one of those files possibly?

Try chat, they might be able to assist you in finding it thru your account. You might be able to use the Acrobat info to convince them that you also have the CS5 under your account.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Help! Upgrade Fireworks CS5 (from Creative Suite 5 Web Premium) to Fireworks CS6 not working!

Today I bought and downloaded Fireworks CS6 from the Adobe webshop as an update for my Fireworks CS5 that was included in my Creative Suite 5 Web Premium-set.
But during the installation of Fireworks CS6 the serial number of my Creative Suite 5 Web Premium - needed for the installer to verify that I could 'legaly' upgrade - was not accepted! So now I can use Fireworks CS6 only as a try-out-version...
What can I do? If Creative Suite 5 Web Premium isn't the right upgrade-version: how can I get my money back? Or is there another solution?
Please help Adobe!
And thanks in advance,

Thanks for the reply. but how do I manually weed out the install entries in my registry? could you please guide me with the steps? This http://www.adobe.com/support/contact/cscleanertool.html is not working I am afraid. I understand that I need to uninstall the creative suite before I run CS cleaner. But as I explained in my first question, the uninstallation is not working at all. Even I could uninstall the software, I am afraid that I may get into trouble if installatin is not working. All I want is that my photoshop error " save for web devices " which was grayed out should work as normal. This error happened after I moved the plug-ins.
Thanks
Uthan

Adobe Creative Suite 5 Web Premium won't launch on Mac

I use 13 inch MacBook Air. I downloaded Adobe Creative Suite 5 Web Premium from my college. It has Flash, Photoshop, Dreamweaver, Fireworks and Illustrator CS5. But only Flsh and Dreamweaver launch when I click them. When I click Photoshop and Illustrator, nothing happends.
I tried uninstalling them and reinstalled but still not launching. I updated mac to mavericks and installed the java update but still nothing happens when I click them. Also Acrobat Pro I downloaded from my college doesn't launch either.
Let me know if you need any more information about my device.
Thank you for your help.

illustrator cs5 has been reported as incompatible, ps cs5 compatible and i can't tell which acrobat pro version you're trying to use.
in any case, here's a user-based mac compatibility table:
http://roaringapps.com/apps:table

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Hi there.
I'm currently a user of Adobe Creative Suite 5 Web Premium which I bought when I was eligible for Student&Teacher version. I'm not a student, neither a teacher anymore. Is there any chance to get a discount for Creative Cloud?
I thought I would be able to get a discount due to the fact I have previous version of Adobe software, but it seems that it is not for people who bought S&T versions.

Hi,
first of all look at your "Help" on top, where you could go to this:
http://www.adobe.com/ap/support/contact/ ("Need a different country or region?" = Asia Pacific - English) or
http://www.adobe.com/support/service/
Also what concerns the service from ADOBE support I personally made very good experiences with the telephone hotline.
All other product help
800-833-6687
Monday-Friday, 5am-7pm PST
And particularly well I found that Adobe now also offers the chat. All I can give you this link:
http://kb2.adobe.com/cps/403/kb403784.html#Free Support
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To 2.: Since I have no experience, I would even here use Adobe's or Google's search function.
To 3. Yes.
Hans-G.

Updates failed on Adobe Creative Suite 5 Web Premium

Hello, I have a problem. My hard disk crashed so I had to replace it and reinstall my Adobe Creative Suite 5 Web Premium.
The installation was fine, I used of course the Serial Number on the box, but when I tried to launch the update I got the message “some updates failed to install" (although all did fail). Then it says "if you wish to install these updates please fix the problem below and retry". Below it says, under the name of each product "There was an error downloading this update. Please quit and try again later". I did it several times, but got always the same message.
I contacted the customer support, I spent over half an hour chatting, and the result was that, as this is an old product, they cannot help me and told me to post this issue on the forum.
I don’t really understand what is the Adobe customer service for, if they are unable to give help!

update manually, http://www.adobe.com/downloads/updates/

Can I download creative suite 5 web premium setup from somewhere?

I got the package of creative suite 5 web premium but my laptop doesn't read DL Dvds. As far as I could find, Adobe is offering Creative suite 6 trial for download, but 5th version is no where to be found. I've seen a few on torrent sites but I would rather not go there ( altough it doesn't matter as long as I have serial number, does it ?)
Thanks in advance.

As said by Jeff, please read the instructions carefully.
Note: Very Important Instructions
Adobe recommends temporarily turning off any surfing restrictions you might have running, like site or cookie blocking, firewalls or antivirus software.You need to have a free Adobe account and be logged into it to use the links below, as Adobe sets a session cookie on your browser that allows you to access the direct download links. Otherwise, you will receive an “access denied” or “resume your download” message preventing the connection. So please follow these instructions carefully or the links will not work!
Click «here» to visit this page like you want to try Photoshop CS6, and then select the “Download Now” button at the bottom.
If you already have an Adobe ID, then please sign in with it (checking “Remember me“), otherwise take a minute to create one for yourself.
Close/cancel any download windows that pop up for the trial of Photoshop CS6 (you can do a full trial for it later).
Now that you’re logged in at Adobe with the trials cookie set, you can instantly download any of the software below. Just make sure you have enough disk space.
Download the files either by clicking directly on the DDL links, or by right-clicking and choosing “Save Link As…” on the popup menu – and save all files to the same place.
Then follow the product installation instructions here.

I reinstalled Creative Suite 6 Design & Web Premium, now when I open a program it says error 213:19

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