I renewed my account Photography Creative Cloud plan (annual) Manage plan Plus my photoshop does not open.

Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

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My Creative Cloud icon is suddenly turned grey and I can not open it, what shall I do?

My Creative Cloud icon is suddenly turned grey and I can not open it, what shall I do? Shall I uninstall and reinstall Creative Cloud?
I have a stationary Mac (a bit old).
Thank you in advance.

Hello, it is a stationary Mac OS X, version 10.7.5
Adelheid
Fra: Jeff A Wright <[email protected]<mailto:[email protected]>>
Svar til: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>>
Dato: Monday, February 2, 2015 8:08 PM
Til: Adelheid Ottesen <[email protected]<mailto:[email protected]>>
Emne: My Creative Cloud icon is suddenly turned grey and I can not open it, what shall I do?
My Creative Cloud icon is suddenly turned grey and I can not open it, what shall I do?
created by Jeff A Wright<https://forums.adobe.com/people/JeffAWright> in Creative Cloud Download & Install - View the full discussion<https://forums.adobe.com/message/7154587#7154587>

Changing Creative Cloud plans

I currently have a Creative Cloud subscription plan. As a photographer, I am interested only in the Photography Creative Cloud you are now offering – i.e., Photoshop and Lightroom.
I understand I need to sign up for the Photography Creative Cloud package before Dec 31, 2013 to be eligible for the $9.99 / month rate. How do I make this change without losing any capability? That is, I want to make the change in a timely manner, but I don’t want to start canceling things without knowing that the replacement will be available immediately.
Maybe I can do this on the Internet, but I would feel better knowing a human was helping.

Hi Howard12345,
you can actually call our support lines and one of the agents would be able to cancel the Current subscripton that you have and also help you buy a new subscription at that moment as well. Once you purchase a new plan, it would get activated immediately only.
You can reach the Creative Cloud support team @ 8004438158 .
Cheers,
Kartikay Sharma

Trying to renew my subscription and can't seem to figure this out, my plan doesn't need renewed until feb 2015 so its not giving me the option to manage my account. Creative cloud isn't giving taking the $ off my credit card why? The $ is on my credit car

trying to renew my subscription and can't seem to figure this out, my plan doesn't need renewed until feb 2015 so its not giving me the option to manage my account. Creative cloud isn't giving taking the $ off my credit card why? The $ is on my credit card. Thank you.

Log out of your Cloud account... Restart your computer... Log in to your Cloud account
or
Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html

Hi, i'am not able to find the redemption code that is required to renew subscription for my creative cloud account. Please advice.

Hi, i'am not able to find the redemption code that is required to renew subscription for my creative cloud account. Please advice.

Redemption Code Help
Mylenium

Hi! I want to switch from Adobe creative cloud plan to photography plan, how can I do it?

Hi! I want to switch from Adobe creative cloud plan to photography plan, how can I do it?

Cancel the plan you don't want and then buy a different plan
Cancel the Cloud http://forums.adobe.com/thread/1439535?tstart=0 may help
Cloud Plans https://creative.adobe.com/plans
-and subscription terms http://www.adobe.com/misc/subscription_terms.html

Can I cancel my creative cloud plan but keep typekit?

Is it possible to cancel my creative cloud plan but maintain my current typekit account?
I've had my Typekit plan since before Adobe purchased them, once I signed up for Creative Cloud the plans were combined.
I now no longer need my CC account but I still need to maintain my Typekit account in order to continue to support existing websites.
I can't find any info on this as a procedure or any obvious was of achieving this through the CC interface.
Any help much appreciated.

Hey N1cco_L,
We're happy to hear that you want to keep using Typekit! It is possible to change your account to a standalone Typekit Portfolio plan, but takes some assistance from our engineering team right now.
I think I have just replied to a support email from you, but if not: please send the Adobe ID that you use for Typekit to [email protected] so that we can get this taken care of for you.
Best,
-- liz

I need change my creative cloud plan from monthly to annual. I am from colombia.

I need change my creative cloud plan from monthly to annual. I am from colombia.

Hi Juansemontilla,
Instructions to switch from a monthly to an annual plan are covered in Manage your membership and payments | Creative Cloud. Under Membership & Account, see "Change to an annual membership or a full Creative Cloud membership."

I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.

I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.

Hi,
Please refer to the help document below:
Creative Cloud Help | "Renew your subscription" window appears when you launch a Creative Cloud application
Regards,
Sheena

I can´t use my creative cloud plan, that I paid, because haven´t the serial number?

I can´t use my creative cloud plan, because haven´t the serial number?
I have a mac pro.
I paid the plan 2 months ago.

if you have pruchase Creative cloud subscription the you dont need any serial number.
Please download and install respecitve adobe products from website Explore Adobe desktop apps | Adobe Creative Cloud
Please sign in with your Adobe ID used while purchasing Adobe Products. For more information please refer below article
Creative Cloud Help | Install, update, or uninstall apps
Regards,
Devendra

Trouble with my Creative Cloud plan Photoshop + Lightroom

hi, I had entered into a Creative Cloud plan Photoshop + Lightroom, using a discount thanks to my previous licenses purchased . But now no longer work updates Lightroom from the Cloud. How can we solve ?

Hi Sommonsum,
You can manually update the Creative cloud applications. Please see the below mentioned link
Product updates
P.S - If this or any other response helps answer your question, please take a moment to mark the response as helpful or correct to make it easier for future users to find the solution to the same issue.
Thanks,
Eshant Jindal

Single App Creative Cloud Plan - no Lightroom

Hi,
I live in Australia and I just wanted to purchase Single App Creative Cloud plan with Lightroom. There are 11 apps to chose from, but no Lightroom. Is it not available in Aus?
The apps I can choose are:
Photoshop
After Effects
SpeedGrade
Adobe Premiere Pro
InDesign
Dreamweaver
Flash Professional
Illustrator
Audition
Adobe Muse
Acrobat XI Pro

Lightroom standalone full license is AUD$205 (AUD$110 upgrade) to purchase outright.
Don't think it would be worth including as a standalone subscription app. At $20/month, a year's subscription would cost more than buying it outright.
I suspect it's more of a value added inclusion in the Cloud rather than a standalone subscription offering

Creative cloud plan £8 a month

Hi I purchased the creative cloud plan photoshop and lightroom but find it impossible to download it. the order no is #AD002087458uk could you please advise me. I recieved an email to download 30 day free trials but have not recieved the order I purchased.

but find it impossible to download it.
Can you tell us more?
Like what steps you've tried and what happens when you try them.

Installed Creative Cloud plan for Photoshop customers but Photoshop CC reverting to trial

I've recently joined the 'Creative Cloud Plan for Photoshop Customers' & installation was fine. Photoshop CC has updated to the latest version too. However, quite often, when opening Photoshop CC I get a box open up with 'Photoshop CC Trial' stating I have 00 days remaining. I click on 'licence this software', sign in with my details & all is OK until it happens again.
I found this help page: http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html but it doesn't seem relevant - there is an option to 'deactivate' under help with Photoshop CC.
Doesn't happen every time I open Photoshop CC but is rather frustrating. Any ideas?

Hello Les_Cornwell
Here is a help doc that might help your issue. http://helpx.adobe.com/creative-suite/kb/64-bit-creative-suite-applications-repeatedly.htm l
I would suggest to update your Creative Cloud applicaiton manager and to delete the OPM.DB file outlined int his doc http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html and then log in to the Creative Cloud app manager.
Here is a link to the latest Creative Cloud application manager if you have not updated yet. https://creative.adobe.com/products/creative-cloud
Make sure that you are ruing the software as an administrator on your computer.
If you find that this resolves your issue or was helpful, could you please take a moment to come back to this discussion and mark the post as helpful. Doing so greatly benefits your fellow users
Let me know if you are still having problems
Thanks
Scott

I want to cancel my account in creative cloud. How?

I want to cancel my account in creative cloud. How?

Hi Colaquetemcola
Please refer to the following help document for cancellation request:
Cancel your membership or subscription | Creative Cloud
For the refund, please contact the support:
Contact Customer Care
Thanks
Scott

I renewed my account Photography Creative Cloud plan (annual) Manage plan Plus my photoshop does not open.

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