I renewed my subscription, but my old online numbe...

Really irratated by the fact that I renewed my previous subscription for a online number but my previous online number doesn't show. I think I spent more than I should have on my subscription and it still doesn't do what I thought it would do. What even more irratating is I can't find a phone number to call skype to deal with this problem. Can anybody help me out?

Customer88 wrote:
As far as I know, Skype doesn't have any form of customer service.
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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I am renewed my cc subscription yesterday, and it works fine on my main computer, But my Second computer is telling me I need to renew my subscription, But when I go to the Adobe applications manager, my subscription isn't showing. Any idea how I can acti

I renewed my cc subscription yesterday, and it works fine on my main computer, But my Second computer is telling me I need to renew my subscription, But when I go to the Adobe applications manager, my subscription isn't showing. Any idea how I can activate my subscription on a second computer?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
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Keep getting a message about renewing my subscription but it is good until November 9, 2015.

I keep getting a message to renew my subscription but according to my Adobe account my copy was registered on 11/9/2014 so it should be good until 11/9/2015. Help.

Hi Dominique,
I have just checked your subscription details and yes! it's valid until 11/9/1015.
So, I want to confirm if you are getting this 'renew your subscription' message as e-mails in your inbox or as a pop-up in your Acrobat Program?
Regards,
Rahul

Develop module inactive. says to renew my subscription but i've already paid.

The developer module on LR5 is inactive, says I have to renew my subscription but I've already paid it days ago.

Hi,
Please refer to the help document below:
Creative Cloud Help | "Renew your subscription" window appears when you launch a Creative Cloud application
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Renewed my subscription but can't launch after effects

for hours now keep getting re-directed to the 'renew your subscription' page.

Hi Gabegamez,
Is this occuring with all programs or only After Effects? Are you online when the message is appearing? Can you ensure you have all updates installed including the Photoshop CS6 13.1.2 update?
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Application manager insisting I "renew my subscription" but I have a standalone version of acrobat. Any way to convince the manager that my product is registered? There does not seem to be any manual additions in the application manager app.

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Moving this discussion to the Acrobat Installation & Update issues forum.
Adugasjr please remove your current installation of Acrobat and reinstall. If you need a fresh copy of the installation files they are available at Download Acrobat products | Standard, Pro | XI, X.

I renewed my subscription but I still can't open any PDF files. I have waited the 15 minutes but it is still not updated!!!

Can someone please tell me what else I need to do? I'm about ready to cancel this subscription and uninstall this program.

Hi Kim,
I have just checked your account details and i don't see any recent subscription renewal details.
I would recommend you to get in touch with our customer care agent and they will take care of the rest. Please use this Link for the same - Contact Customer Care
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Renewed my subscription but still cant acces AI

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Subscriptions and Online Number

I have a 1 month subscription and want to get an online number (3-month subscription) ...my question is - If I purchase the 3-month subscription does that mean that my 1-month unlimited subscription is extended for the next months as part of the online number subscription (unlimited cals, texts, etc.)?

Hello,
Subscriptions are not linked to Online Numbers. Your subscription will be extended every month even if you don't purchase an Online Number, until you cancel recurring payments.
You will be charged separately for the calling subscription and Online Number, but keep in mind that Online Numbers are not extended automatically like subscriptions.
If your Online Number expires then you have to manually extend it.
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Renewal my subscriptions

I want renewal my subscriptions, but when I click to buy a new subscription it is always change to china website. How can I pay for it?

Welcome to the Apple Community.
The following article(s) may help you.
Auto renewing subscriptions

Online Number, 1 month subscription

I received a email on the 24/02/2013 at 18:47 saying that my purchase of a 1 month subscription ONLINE NUMBER was delivered.
I ordered that ONLINE NUMBER 1 are 2 months age, I did not put in a re-order for another 1 month subscription because I do NOT need the online number anymore....
Why was this order made without my knowledge / approval?????

Hello,
Subscriptions are not linked to Online Numbers. Your subscription will be extended every month even if you don't purchase an Online Number, until you cancel recurring payments.
You will be charged separately for the calling subscription and Online Number, but keep in mind that Online Numbers are not extended automatically like subscriptions.
If your Online Number expires then you have to manually extend it.
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Online number

I purchased an online number to replace my normal landline, and it is not working after a day, I was not asked to verify it, the system said it would be up and running immediatly, I ring the number from a land line, it rings once then goes into an engaged tone, have I missed some part of the setup.
Solved!
Go to Solution.

@luap2007
Online Number enables you to receive calls, but it doesn't include outgoing calls: https://support.skype.com/en/faq/FA331/What-is-an-Online-Number
If you wish to forward incoming calls to mobile numbers then you also need Skype Credit or a subscription.
Subscriptions: http://www.skype.com/go/subscriptions
With Skype Credit you will be charged based on these rates: http://www.skype.com/intl/en/prices/payg-rates/
Important: If you decide to purchase a subscription then make sure you choose the one that includes mobile numbers and if you purchase subscription first then on Online Number payment you will get discount. (3months 33% and 12months 50%)
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Discount for online number available?

Hello,
I am thinking about purchasing a Skype online number for my UK business.
At the moment, it says on Skypes website that there is a 50% discount for existing subscribers. I think this does not apply to me because this would be my first online number.
But I remember that there was some offer a while ago where you were able to receive credit towards your other subscriptions when buying an online number.
Can anybody please help and tell me what is the best and cheapest way to get the online number or if there are any promotions or discounts currently available , hidden on Skype's website??
I apprciate your help!
Marko

Please take a look at this thread: http://community.skype.com/t5/Online-Number/Skype-Online-s-Prices-and-Discounts/td-p/175740
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Skype-to-go and Online Number

Hi,
I am an American graduate student who will be living in Canada for a year. I plan on purchasing a Canadian cell phone plan but would still like to be able to call and be called easily by my family and friends in the states. I was considering purchasing both a skype-to-go plan to call people in the US and getting an online number so that people in the US could call me for free (as well as an unlimited us/Canada plan). Would this work, as long as I get a mobile plan with a lot of minutes, or would there be additional/roaming fees? I know that Skype-to-Skype would also be possible but, I'm not sure that I'll have a data plan.
Thanks!

daw75 wrote:
Hi,
I am an American graduate student who will be living in Canada for a year. I plan on purchasing a Canadian cell phone plan but would still like to be able to call and be called easily by my family and friends in the states. I was considering purchasing both a skype-to-go plan to call people in the US and getting an online number so that people in the US could call me for free (as well as an unlimited us/Canada plan). Would this work, as long as I get a mobile plan with a lot of minutes, or would there be additional/roaming fees? I know that Skype-to-Skype would also be possible but, I'm not sure that I'll have a data plan.
Thanks!
What you outline is good, stuff you can use Skype for. There is a sequence you would want to follow, which will help you save a little $$$ in the process.
First thing you should probably do is get your Unlimited USA & Canada subscription. This covers calling to landlines and mobile phones in both countries at US$ 2.99/month. If purchased on a yearly basis, you get a 15% discount, knocking the price down to just over US$ 30/year. Once you have this, you will be able to make calls from Skype to landline and mobile phones in both countries, and use this to cover the calls forwarded from Skype to your Canadian number.
Once you have the subscription, purchase the US Online Number. Ideally, you should get it in the same city as the people who would call you most, trying to make the call for them a free local call. Skype does not have Online Numbers in all 50 US states and not in all US area codes, so take a look at what's there. Even if you can't get a number in the same city as your friends and family, at least it would be a domestic long-distance call instead of making them call a Canadian number at international rates from the USA. With the subscription, you can get a 50% discount on the price of the Online Number. For a year, that makes the Online Number US$ 30. Not a bad deal. You would not be charged by Skype to receive calls on the Online Number. With the subscription as outlined above, you can forward calls to any number covered by your subscription (in Canada or the USA) for no additional charges from Skype.
Then get the Skype To Go number. You may be able to get the number so it is a local call for you wherever you are going to be in Canada. Be very careful about the city and area code/prefix combination for the Skype To Go number, as this could be a long-distance call for you. Using the mobile phone, those calls may be covered by your mobile plan. Not all calls to all area codes for a particular Canadian city may be considered as free local calls. You can then set up Skype To Go to remember your Canadian number, so you don't have to enter a PIN code every time you call the Skype To Go number to make calls. These calls would either be covered by your subscription (free calling to US and Canadian numbers), or require Skype Credit if calling somewhere not covered by the subscription.
You will have to consult with your mobile carrier on the particulars for receiving calls. Some plans may give you unlimited incoming calls, where others will allow you a specified number of minutes per month. The cheapest monthly plans will probably charge you some amount per minute for incoming calls. All of this is outside of Skype's control, so make sure you're set up for this and know what you're getting from the mobile carrier.
As you stated, you will need to have some sort of data plan if you intended to use the Skype app on your mobile phone in Canada, and use the mobile network as your Internet connection. If you have access to WiFi, that would take care of the Internet access, but do make sure of what you get from the mobile carrier. Chances are good that you won't have an "unlimited" data plan option from the Canadian carrier, just like how the US mobile carriers are going now, so make sure of whatever you are getting in this regard.
On a past trip to western Canada a couple of years ago, I did a similar thing as you are going to do. I already had a US Online Number and a subscription covering calls to the US, and obtained a Vancouver Skype To Go number so I could access Skype from Canada when not on the Internet. I purchased a Rogers Wireless prepaid SIM in Vancouver with a Vancouver number which had an optional data plan (paid per day), so I could avoid roaming charges from my US mobile carrier. I set up Skype to forward calls to the Canadian number while I was in Canada, so callers to my US Online Number didn't have to change anything they did to reach me. Whenever I called back to the US, I rang my Vancouver Skype To Go number, then made the cross-border calls using Skype (covered by my subscription). I saved a lot of $$$, compared to using my US mobile number in Canada and getting clobbered by roaming fees. I ended up only using Skype when on WiFi, instead of paying for that optional data plan on the prepaid Canadian SIM. It takes some thought and work to set up, but it was worth it.
Good luck!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
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I am not a Skype employee. No soy un empleado de Skype.

Online Number + Skype credits/Subcription = Able t...

Hi everyone,
I'm new to Skype. I dont know if i have to get Skype credits/ a subscription after having an online number to make a call to landlines or mobiles OR I dont need to. Thanks!
P/s: Will my online numbers be shown on my friend's mobile just like a normal call?
Solved!
Go to Solution.

Hi,
It depends on where and how much you will be calling, but in general here's short guide:
1) In order to call phone numbers you will need a calling subscription or Skype Credit.
Subscription is better if you make lot of calls. You can find more info about the difference from: https://support.skype.com/en/faq/FA11096/How-is-a-subscription-different-to-Skype-Credit
More info on how subscriptions work: https://support.skype.com/en/faq/FA10414/How-do-subscriptions-work
2) For receiving calls from phones you will need an Online Number.
More info on Online Numbers https://support.skype.com/en/faq/FA331/What-is-an-Online-Number
Important: If you purchas a subscription first then you will get a discount on Online Number.
If you can provide more detailed info then I can provide more detailed info
1) Which country you wish to call?
2) Are those only landline or also mobile numbers?
3) From which country are you expecting incoming calls?
etc
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

I renewed my subscription, but my old online numbe...

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