I rented a movie but it will not play.
I rented a movie but it will not play. I get a message saying there is a problem and then iTunes shuts down. The help screen then says to download the latest version to avoid this problem, but I already have. What do I do to be able to watch the movie I rented?
Try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows
Similar Messages
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Rented movie but it will not play
just rented a movie but it will not play.
Hi 1adamsdad,
If you are unable to play a rental, I recommend reporting this to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers!
- Ari -
2+ movies but the will not play into each other on DVD
I am making a wedding video. I want to break it up into intro, ceremony, reception, interviews etc. I made a seperate video for each of them in hopes that each one can be watched on DVD seperately or ALL in a row. I drag Intro, ceremony, reception, interviews into IDVD so there are 4 videos in a row. The DVD will play ONLY ONE at a time. I want the option that if they start with intro that it will just play into the other 3 videos below it...
PLEASE HELP!Hello eporon,
the only possibility to create a DVD with several movies and have the option to either play the parts separatly or "play all" as in commercial DVDs is to duplicate your movie(s).
This means you have to import the individual movies (as you already did), then create a new movie where you join the parts into one. Now import that movie as well and name the menu button "play all".
Important: this can only work if the combined parts are less than 60 min long (DVD-R is max 120 min).
Alternatively you could create a single movie out of the four parts and place chapter markers for each individual title (ceremony, reception...) the let iDVD create a chapter submenu. Now the separate titles can be accessed from there.
hope this helps
mish -
my movie rental downloaded but it will not play. I rented a movie yesterday so I know that my laptop is capable. I can see images of each chapter but the movie won't play. Any idea?
Hi there kirk279,
You may find the troubleshooting steps in the article below helpful.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
-Griff W. -
have rented a movie, downloaded it 4 times but it will not play, says an unknown error occured in itunes store. error 42110
Hi beckai.rose,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
"Error 3001," "-42110," or "5103"
This alert is related to iTunes Store movie rentals and authorization issues.
Make sure you are using the most recent version of iTunes and QuickTime. They both can be downloaded free of charge.
If your iTunes is up to date, remove the SC Info folder.
If you continue to have issues with this purchase, contact the iTunes Store Support team:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy -
HT1657 I rented a movie on itunes but it will not play on my imac ?
I rented a movie on itunes but it will not play on my imac ?
Does anyone know how to fix it ?Could you walk us through what happens when you try to play the movie, please?
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Purchased and downloaded a movie. To watch the movie you must "authorize" the pc. I enter apple id /passwd. I receive a message stating "this pc is alreay authorized", but it will not play the movie. black screen. I hit play nothing happens. Help ?
I'm having the same stupid problem!
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I have downloaded the HD version of a movie from itunes, but when I sync it to my iPad 2 it will not play. It appears that it is on the iPad, but it will not play. Is this because it is HD, and if so is there a way to change it from being HD? Thanks
I'm having a similar problem ... just used my iPad 2 to purchase the Bourne trilogy and it downloaded fine but I did not try to play it right away. Then I plugged the iPad into the computer and it downloaded the SD versions of the movie and I used iTunes to sync my movies. Then I tried to play it and it said it could not open the movie. I then did a full iPad restore and did a fresh sync and now I get the Cannot Opne pop up. Did you ever find an answer to your question?
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I made a movie on IMovie and went to burn it to a DVD ...I could not do this so I contacted Apple..they had me download an App and then I could make a DVD...but it will not play on my DVD player...does anyone know how I can solve this problem.. I purchased this to make DVD's and now I can not do that!!
This is a known issue. It really comes down to two key factors - what type of DVD are you burning to + what type of DVD player you have.
This article will help. It's lengthy and can be technical in some parts but should shed some light on your problem.
http://www.media.utah.edu/dvdworkshop/pdf/DVDCompatTest.pdf -
my macbook pro is frozen, the mouse moves, but it will not click. I have restarted and it is still the same... Can anyone help me ?
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test. -
Hello,
I tried to rent a movie but it did not work and I was charged away. How can I have charges reversed?Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I have rented a movie but I do not see it in my account.
Okay.
Perhaps see the second paragraph of King_Penguin's post here:
HT1657 Re: How do i get the video app to watch the vidoe i've rented?
Could there be a similar age restriction thing going on for you? -
I have rented a film on apple tv but it will not play?
It says downloaded but when I go to play it had 'An error has occurred loading this content try again later'. Well I have tried again later for several days and it still does not play? I have also rent another movie on that would not play. It again said rented much like this one but would go as far as starting the film but would pause waiting for further data? These are the only 2 problems I have had as it has worked well up until these most resent rentals?
Sometimes a complete restart can help, (unplug, wait a few moments and restart), however the error you get can be caused by extremely slow download speeds. Check your download speed at speednet.com and report back.
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I purchased a movie on iTunes, but it will not play on my Apple TV1. It says the Apple TV is not authorized to play this content.
Annoying isn't it.
This seems to have started at the end of October and may be some kind of 'authorisation expiry' on the original unit that needs updating.
Solution include:
Purchase something on the AppleTV1 itself with DRM (a free TV Show episode might be an idea if yiou can find one).
Remove the connection to itunes by removing the iTunes library from AppleTV's Computers>Settings menu, then add it back again.
Remember this will wipe synced content from the AppleTV if AppleTV1 is syncing (My Movies/TV Shows etc) as opposed to streaming (My Shared Movies etc) from that itunes library. In theory direct purchases on AppleTV that have never transferred to itunes might survive the 'wipe for a clean slate for a new sync' process that happens when you remove a sync library but don't risk it and right click on the AppleTV Device in itunes, choose Transfer Purchases if there are any prior to resetting the AppleTV Computers entry and readding the library. If AppleTV is streaming only it's very quick to remove the libarry and re-add it as there's nothing to sync when you re-establish the connection - it works I've done it. Purchasing a protected music video on my other AppleTV1 which was synced also worked.
Good luck
AC -
I have a song that shows in the playlist but suddenly will not play. Itunes thinks that last time it was played was the time it "shorted" out and did not play. How do I get it back? Thanks.
Try deleting the entries from the Movies part of your library (i.e. where you are trying to play them) and see if you get the cloud symbol next to them for re-downloading in the Purchased link
As your screenshot shows your account id I've asked the hosts to remove it
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