I rented a movie in iTunes and connected my iPad to transfer the movie to the iPad. The rental section will not pop-up and I have confirmed the movie is not an HD movie. Any suggestions on what to do next?

I would ask iTunes Store support for help with this. You may never be able to get the movie to download on your own now.
Go here and then tap on Connecting and downloading, then tap on Movie Rentals. You can have someone contact you, you can chat online or you can get email support. I would opt for the phone call or online chat.
https://getsupport.apple.com/Issues.action

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HT4623 my ipod touch is dead. I have charged it, tried to reset it but nothing is happening. Any suggestions on what to try next? I connecte to iTunes and tried tried revive it that way...but nothing is happening. Can someone please help me?

My ipod touch is dead. I have tried charging it, resetting it, using iTune refreshers etc.....nothing is happening...the screen is still black.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I have a 80gb ipod classic and i cannot get it to sync anymore since I updated my itunes. Does anyone have any suggestions on what i should do

I have a 80gb ipod classic and i cannot get it to sync anymore since I updated my itunes. Does anyone have any suggestions on what i should do?

Does the device show up in Windows Explorer when connected?
Have you tried going into Control Panel > Programs & Features > iTunes > Repair?
Have you proved the cable with a different device, or the device's connectivity with a different computer?
tt2

I'm trying to connect my MacBook Pro running on OS 10.8.2 to a Linksys EA3500 router and when I go to click on the set up icon I get an "unsupported operating system". Any suggestions on what to do? The Linksys site is useless.

I'm trying to connect my MacBook Pro running on OS 10.8.2 to a Linksys EA3500 router and when I go to click on the set up icon I get an "unsupported operating system". Any suggestions on what to do? The Linksys site is useless. Do I need some kind of upgrade?

Don't use the CD software its not necessary.
Infact put it in the trash.
Your router will have an IP address in the range 192.168.1.1
Connect your router to your Mac via Ethernet cable (They usually supply one with the router and don't worry which end goes where the Mac LAN socket is bi-directional)
Also connect your router to your telephone line.
Now open your Web browser Safari . Type in the IP address above and a Javascript control panel will launch
Enter the default password and username (They are on a label on the router )
Your now have the ability to set up your router.
Your will need the password and user name supplied to you by your ISP at a minimum.
Enter these and most modern routers automatically configure the basic networking setting.
You now need to go to the security setting and set this as WPA2 Personal (NOT Enterprise) or WPA2 with AES and TKIP which ever it refers to and create a pass-phase. WRITE it down
You should be online.
Now remove the cable and connect to the Wifi and enter that passphase.

I just bought an HD movie on iTunes. Yesterday, I watched all but twenty minutes of it on my Dell laptop. Today, I tried to open it on the same laptop, and it told me my computer can't play HD movies, that I have to view it in SD. What is happening?

I just bought an HD movie on iTunes. Yesterday, I watched all but twenty minutes of it on my Dell laptop. Today, I tried to open it on the same laptop, and it told me my computer can't play HD movies, that I have to view it in SD. The error message said that my computer didn't have the capabilities, but I have several other HD movies that I have always and can still watch without issue. Just this one doesn't work. Why, and do you know how to fix this?

Apparently the display is required to be HDCP compatible to view HD movies in iTunes. My display isn't so this is my problem. I contacted Apple support and they have agreed to credit me for the HD movie and I have now downloaded the SD version.

My ipod touch (4th) suddenly wont connect to my wifi. Other gadgets are connected though. I tried resetting the network and turning the wifi (and ipod) on and off but it still wont work. Any suggestions on what to do?

My ipod touch (4th) suddenly wont connect to my wifi. It connected fine before and all of my other electronics (tablets, computers, laptops, gaming systems, etc.) are connected and working completely fine. I tried turning the wifi setting on my ipod on/off as well as the actual ipod itself. I also tried resetting the network settings but neither of these options worked. Any suggestions on what I should do?

Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

I upgraded my iMac to Lion and now it won't keep a wireless connection. Any suggestions on what I can try?

Upgraded my 27" iMac (4 GB memore/3.2 GHz Intel Core i3) to Lion 10.7 and now it won't keep a connection to my wireless. I've had to shift over to working on my MacBook Pro which is also upgraded to Lion but showing no problems whatsoever.
I bought the iMac this summer, refurbished from Apple. I've also never been able to get it to play video ... might or might not be related to the problem here. (yes, I've updated the silverlight)
Any suggestions on what it might be or what I can try?

Have you used Software Update to update to 10.7.1. That update was suppose to fix some WiFi Issues. http://support.apple.com/kb/HT4764

HT201413 I am receiving a message saying the iPod "TRACER's iPod" can not be synched. The required file can not be found. I ran the iTunes program repair and restarted both the computer and the iPod. Any suggestions on what else to try?

I am receiving a message saying the iPod "TRACER's iPod" can not be synched. The required file can not be found. I ran the iTunes program repair and restarted both the computer and the iPod. but still receive the same message. Any suggestions on what else to try?

That can sometimes be caused by a damaged ipod photo cache.
If you remove the current ipod photo cache, does that get you past the error?
For instructions on where to find it, see the following document:
iTunes: Understanding the iPod Photo Cache folder

I have been noticing videos on hulu, youtube and even itunes have been downloading slow and pausing in the middle of watching them. Does anyone have any suggestions on what I should do? Someone told me its my media player, but I am not sure what to do.

I have been noticing videos on hulu, youtube and even itunes have been downloading slow and pausing in the middle of watching them. Does anyone have any suggestions on what I should do? Someone told me its my media player, but I am not very good at computers and don't want to download the wrong thing.

I have been noticing videos on hulu, youtube and even itunes have been downloading slow and pausing in the middle of watching them. Does anyone have any suggestions on what I should do? Someone told me its my media player, but I am not very good at computers and don't want to download the wrong thing.

TS3683 I have not been able to successfully back up my iPad to my MAC computer since 07/21/2013. I keep getting the error message "iTunes could not back up iPad "" because an error have occurred." Any suggestions on what I can do to resolve this error?

I have not been able to successfully back up my iPad to my MAC computer since 07/21/2013. I keep getting the error message "iTunes could not back up iPad "" because an error have occurred." Any suggestions on what I can do to resolve this error?

Hi there BuffaloSailor!
I have an article here with some troubleshooting suggestions for this issue:
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/ts2529
Take care, and thanks for visiting the Apple Support Communities.
-Braden

HT1539 I have the movie in iTunes but when i try to transfer to the iPod it say that its not authorized... what can I do.. The computer is authorized...

I have the movie in iTunes but when i try to transfer to the iPod it say that its not authorized... what can I do.. The computer is authorized... It was a digital copy...

melaniefrommadisonville wrote:
I want to try to un-install iTunes then re-intstall but am a new mac user and don't know how to do this.
click here and follow the instructions.

HT1386 My i-phone is not being recognized or appearing under "devices" in my i-tunes account when I connect it for syncing. Any suggestions n what to do??

My i-phone is not being recognized or appeadring under "devices" in my i-tunes account when I connect it for syncing and updates. Any suggestions on what I can do???

http://support.apple.com/kb/TS1538 for windows.

I have had my iphone 4 for less than 3 months and i always have it in a protective case, recently my bluetooth that i use daily will not stay connected, my alarm clock will not ring, any suggestions on whats going on??

i have had my iphone 4s for less than 3 months and i always have it in a protective case, recently my bluetooth that i use daily will not stay connected, my alarm clock will not ring, any suggestions on whats going on??

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.

HT1926 Itunes download problem. Message says "there is a problem with this windows installer package. A program run as part of the setup did not finish as expected." Any suggestions on what else to do??

Message says "there is a problem with this windows installer package. A program run as part of the setup did not finish as expected."
Any suggestions on what else to do??

All - Thanks for the information.
I am receiving the same error, "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor." Thought I found the answer in your replies above. However, I cannot find the "Apple Software Update" program either from Start -> All Programs or the Control Panel. I am running Windows XP, Service Pack 3. I would appreciate any additional guidance you have.

My IPad screen is dark and will not turn on. I have charged the battery and nothing. I have tried to reset the device as well with no luck. Any suggestions?

My IPad screen is dark and will not turn on. I have charged the battery and no luck. I have tried to restart it multiple times with no luck. During the restart, the screen will flicker like it is trying to restart but the silver apple never shows. Any suggestions?

Please tell me that it has NEVER been jailbroke. If it has never been jailbroke, here are some standard repair procedures:
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again. Also, read this.

I rented a movie in iTunes and connected my iPad to transfer the movie to the iPad. The rental section will not pop-up and I have confirmed the movie is not an HD movie. Any suggestions on what to do next?

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