I rented a movie in the iTunes Store but now when I want to watch it it says; 'cannot load the movie' while it says the download has been completed.. What now? I already payed for it.
I rented a movie in the iTunes Store but now when I want to watch it it says; 'cannot load the movie' while it says the download has been completed.. What now? I already payed for it.
Did you rent the movie on your iPad? Are you trying to watch it on your iPad?
Do you have WiFi connectivity when trying to start viewing the movie?
You should have answered "yes" to all the above. If not, that is probably the source of your issue.
Similar Messages
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I rented a movie on my iPad that stopped downloading and when I tried to download it again it said I had to go to the iTunes Store but there were no downloads there. How do I get my movie to work!
What is your current connection via speedtest.net
Make sure DNS is set to auto (settings - general - network)
If on wifi try ethernet -
Not all of my perviously purchaced songs are showing up on itunes purchaced link on my account. It show that I have already purchaced them in the itune store, but i have no way of downloading them back into my library.
If they aren't showing in the Purchased tab in the iTunes store app (and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes) for redownloading then have you checked to see if they are hidden : http://support.apple.com/kb/HT4919 ?
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I tried buying an album off of the iTunes Store but I didn't know the security question answers. I reached the limit for the amount of answers and now it disabled my account from buying for 8 hours but I want the album by tonight! Can anyone help?!
If you've disabled your account for 8 hours then you will need to wait until the 8 hours have completed.
When the 8 hours are up, then if you have a rescue email address (which is not the same thing as an alternate email address) on your account then you should get a reset link on your account : http://support.apple.com/kb/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620 -
I have a credit in the iTunes store but when I try to purchase apps I am asked for credit card information
Are there two separate stores. How can I make purchases?same here but i cant purchase a movie or anything
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I liked the "Power Search" for music in the itunes store but can't find it in the menu box top right. How do I search for a song, artist or album now?
If it's an auto-renewing subscription then there is info on turning them off on this page : http://support.apple.com/kb/HT4098
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I am looking to start developing apps for the iTunes Store, but I have no previous experience. What is the best way for me to start on this? As in which programs and materials must I need and what I need to know. Thanks!
You will need a Mac, with OS X 10.6+ on it, to be able to develop iOS apps.
There is some info on these pages :
developer site : https://developer.apple.com
developing for iOS 7 : https://developer.apple.com/ios7/
developer support : https://developer.apple.com/support/
developer forums : https://devforums.apple.com/index.jspa (you will need to be a registered developer to access them) -
on my computer there are two different accounts for the itunes store but my brothers account keeps syncing in on my iphone instead of my own account how do i get his account off of my phone and add my own back?
Not a good idead to share IDs
Read http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
Read Sharing an Apple ID with your Family
Does your father have a recent backup of his phone? If so restore his phone from that. Please not that everythign created on th ephone since the backup was made will be lost -
I have downloaded a CD from the itunes store but it seems to keep downloading. how do i stop this and get a refund for the unwanted CD's
Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer. -
42404 error after downloading itunes (20+ times!) can access the itunes store but can't do any downloads... itunes support has not offered any valid suggestions
This is EXACTLY what happened to me and many others. Tech support returned most of my money but not all of it. Figure that one out! It is clear no music is downloaded (or in queue), it is clear an unknown error message is produced, and it is clear we, the consumer, are still being charged anyway. Will Apple require a credit card from its customers and alienate those that do not wish to use a credit card? Will Apple insult its customers and make silly suggestions such as 'Use an iTunes gift card' in much the same way a forum moderator has already recommended?
I have an idea: Acknowledge the problem publicly (via email, for example) and fix it in a future update. Customers will be more understanding if they know there is a temporary problem and Apple is working hard to fix it. Oh, and return our money, please!
Windows XP Pro
Windows XP Pro -
I keep trying to buy a song on the itunes store but every time I enter my apple id it says "Cannot connect to iTunes store" help please!
Hello seth53,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best of luck,
Mario -
Hi, I tried to restore my itunes library from an external drive and did everything that's written here step by step. when I chose the itunes library to import itunes just said that its accessing the itunes store but nothing happened. Does anyone know how to do this so that all my playlists are also imported and not just the music itself?
When I have done this, all I did was network the two machines and copy the contents of the iTunes folder to the other machine, and that's it.
My understanding (which may not be 100% correct) is that the one file that is absolutely necessary is iTunes Library, and that the XML file is actually a copy auto-generated from the iTunes Library, appearing in a different format only for non-iTunes apps that take advantage of the iTunes Library data.
As far as I know, if you simply have the Library (database) file and all your original music files, iTunes on that computer should operate as it did on your old computer. I believe that the Album Artwork, Genius Data, and XML files can be regenerated from the Library file. Not sure about the Extras file. -
I cannot access the Itunes store, but I can update my apps.
I cannot access the Itunes store, but I can update my apps. I have checked the following per Support:
http://support.apple.com/kb/TS1368
These articles have helped other users resolve connection issues:
Using MSCONFIG to troubleshoot conflicts in Windows Vista
http://support.apple.com/kb/HT2292
iTunes for Windows: iTunes Store Connection Troubleshooting
http://support.apple.com/kb/HT1527
iTunes for Windows: Connection Issues when using Internet Filters, Accelerators, or Firewalls
http://support.apple.com/kb/TS1379
iTunes for Windows: Could not establish a secure connection to the iTunes Store
http://support.apple.com/kb/TS1470
iTunes for Windows: Can't access the internet if proxy settings are incorrect
http://support.apple.com/kb/TS1490Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
Now launch your iTunes and see if it is working now. -
I got an iPod touch today. I bought songs from the itunes store but, i had alot of songs on my old ipod. So is it possible to download those songs onto my new iPod?
Yes .Just add the songs to the iTunes library you use for the iPod touch and sync them.
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i have downloaded Facebook from the iTunes stores but i cannot find the icon on my screen or anyway in the drive. why?
The apps in the iTunes Store are for a mobile device. Mac apps are in the Mac App Store.
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