I rented a movie. My iPad kept crashing so at the Apple Support Store they did a software update, but I had everything saved  However, my rented movie is nowhere to be found.  I have gone to the store where when I click on rent, it tells me its rented.

I rented a movie and downloaded it to my iPad.  Yesterday my iPad was doing some strange things so I went to the Apple Store and they said it was a software problem.  I had everything saved to my laptop. so we cleared the iPad and set it up as new.  When I began to transfer purchases, my movie, which has almost a month left to watch, it missing.  it's not on my laptop and not on my iPad. WHen I go to the store and click "rent," the store tells me I have already purchased this movie.  I dont want to pay another $5.95.  Help?  It's not in my movie ap library.

Hi akbevk907,
Welcome to the Support Communities!
The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
Judy

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