I rented a movie on my iPad. It downloaded fine but would only play 36 minutes, 5 seconds worth of the movie; although the time kept running for the length of the movie. Can this be fixed or do I need to get a refund?

You can try a rest:
Reset iPad: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- If that does work, contact iTunes and request a redownload. You can ask for a refund though.

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The screen on my iPod has cracked / shattered. Is this something that can this be fixed or do I need to get a new iPod?

The screen on my iPod has cracked / shattered. Is this something that can this be fixed or do I need to get a new iPod? Everthing still works just the glass is shattered at the bottom and cracks are running up through the screen.

It can be fixed by Apple, some authorized Apple repair shops, or third-party repair shops.
Apple actually replaces your iPod with a refurbished iPod and the price will depend on what model you have. Others will repair your iPod and the prices tend to be lower.
Apple prices are here: Service Answer Center - iPod

My browser has been infected with a virus that is not showing up in a scan. When I do a Google search and click on the desired site, I am diverted to some completely unrelated commercial site. Can this be fixed? in English

In Firefox I did a search for Alaksen ( wildlife refuge). The search results were appropriate. Clicking on any site in the Google search diverted me to various commercial websites that were completely unrelated to Alaksen.

Try running several malware scanners. It is best to run several as each will pick up things that the others miss. Some scanners you can try are:
* Malwarebytes - http://www.malwarebytes.org/mbam.php
* SuperAntiSpyware - http://www.superantispyware.com/
* Ad-Aware - http://www.lavasoft.com/products/ad_aware_free.php
* Windows Defender - http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
* Spybot S&D - http://www.safer-networking.org/en/home/index.html
This link may also be of use - http://deletemalware.blogspot.com/2010/02/remove-google-redirect-virus.html
If the above malware scanners do not find any malware or can not clear it, you should consider posting in one of these forums for specialized malware removal help:
* http://forums.spybot.info/
* http://www.spywarewarrior.com/index.php
* http://forum.aumha.org/
* http://www.bleepingcomputer.com/forums/
* http://www.spywareinfoforum.com/

A dialog box tells me i already have firefox running i must close this and or restart computer this is annoying can this be fixed or am i needing better instruction for opening and closing firefox sessions help............

i have close firefox and tried to log on again i get a box saying firefox is already running, i must close this session before i can log on again confused i don't see the program running in the task manager confused again says i must restart computer in order to log on again. i close firefox by accident seems like this could be resolved easier. vs. restarting computer confused help shows something like firefox exe. confused

Try to run the Firefox program once as Administrator (right-click: Run as Administrator).
If that doesn't solve the problem then remove the Firefox program folder to do a clean reinstall.
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

I installed 2 audio books. After sync the chapters overlap: book 1, chapter 1, book 2 chapter 1, etc. Can this be corrected? Do I need to delete then reload?

This is very confusing. I am a new iPod user. Also, some of my music files have scrambelled. HELP!

Well, I managed to fix the problem thru sheer brute force so I figured I would at least pass along what I did in case someone else has this issue. Evidently, doing an in-place upgrade does not work so as a last resort I used "Restore", cleared the Ipod, reloaded everything back on and the playback positions are now working again in music and video. Something screwy must have happened during the upgrade and just needed to start over. Still trying to reload everything (they REALLY need a mass backup feature for photos/music/videos) but looks like it will work.

Every time I sign into CC it signs me out, can this be fixed?

I've have been dealing with this problem for a while now, do anybody have any asnwers? I was in a chat with someone and we seem to be getting somewhere but it was cut off. I would really like to download other software and try them out but I can't. If anyone have any idea what the problem might be and is able to offer me some information I'll greatly appreicate it.

Hi lazyfro77,
Welcome to Adobe Forum,
So try these steps:
1) Sign out of the Creative Cloud app
2) delete the opm.db file*
3) update to the latest version of the Creative Cloud app.
*On Windows 7, the opm.db file is located here:
C:\Users\YourUserName\AppData\Local\Adobe\OOBE
*On a Mac, go here:
[Userdir]:Library:Application Support:Adobe
You can refer to http://forums.adobe.com/message/5557147
http://forums.adobe.com/thread/1239510
In case the issue is still not resolved, then do contact Adobe at
http://adobe.ly/yxj0t6
Let us know if it helped you.
Regards
Rajshree

TS1368 itunes store makes music suggestions to me but it only plays 9 seconds of the song. my itunes is updated to current version. Dont know how to fix it. guess i wont be purchasing any more music suggestions.

Itunes store only plays preview of a song for 9 seconds

Edit > Preferences > Advanced > Reset Cache.
Reboot router and PC.
Try again.
tt2

Text frames not supported and images can't be imported when trying to open word document, can this be fixed?

trying to open a word document in pages, no images, diagram r tables are seen, states problems are text frames not supported and that images can not be imported. the document opens fine in mircosoft office. can this be fixed or do i need to buy microsoft office for the imac, thanks andrea

Pages isn't a perfect converter of Word documents. They are differently coded. Some documents opens well but some don't.
You could try opening the document in LibreOffice, a free clone of MS Office.

HT201210 My iPad is not recognized by Finder or iTunes when it is plugged into the computer. i ran the Restore sequence and got an error message stating "The iPad could not be restored. An unknown error occurred (1611). Can this be fixed?

My iPad is not recognized by Finder or iTunes when it is plugged into the computer. i ran the Restore sequence and got an error message stating "The iPad could not be restored. An unknown error occurred (1611). Can this be fixed?

iTunes: Specific update-and-restore error messages and advanced troubleshooting - http://support.apple.com/kb/TS3694 - relating to iPad, iPhone, iPod touch, iTunes
Security software issues covered in: iTunes: Troubleshooting security software issues - http://support.apple.com/kb/TS3125

HT5598 My Apple IPad keeps crashing when ever I'm in any application. It crashes to the desk top with all my apps. How can this be fixed?

My IPad crashes every time I use an application. It keeps crashing to the desk top where all the other apps are at. It doesn't matter what application I'm in either. How can this be fixed?

Hey Hlrj09,
I'd check out this article and follow the troubleshooting steps within:
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/ts1702
Even though it is geared towards applications purchased from the App Store and you're experiencing the issue with all apps, most of the steps would still be applicable to your situation. I would also take a look at the troubleshooting assistant to see if that helps:
Frozen or unresponsive iPad
http://www.apple.com/support/ipad/assistant/ipad/
Hope that helps,
David

I just bought a new samsung 22" monitor and after talking to them found out it needs higher resolution then displayed in my settings,text resolution is bad. do I take back or can this be fixed?

I just bought a new Samsung 22" monitor. The text resolution is really bad. After talking to Samsung, I found that the needed resolution is higher then what my Mini-Mac shows available. Can this be fixed or do I return the monitor?

Let's try again...
my cable goes from the "Thunderball" port on my mini with an adaptor to convert it to the regular cable
You mean the Thunderbolt port.
What Mac mini do you have? Apple menu > About This Mac.
What Samsung monitor do you have?
What cables are you using?
Have you tried holding Option and click the Scaled resolutions button in System prefs > Displays?

TS3274 My Ipad has a black background now and everything is color faded after the latest software update? I restored and reset the Ipad. How can this be fixed?

My Ipad has a black background now and everything is color faded after the latest software update? I restored and reset the Ipad. How can this be fixed?

How much data is being backed-up from each Mac? (see what's shown for Estimated size of full backup under the exclusions box in Time Machine Prefs > Options).
Is there any other data on your Time Capsule, besides the backups?
Most likely, there just isn't room. Time Machine may be trying to do a very large (or full) backup of one or both Macs, and can't. Since it won't ever delete the most recent backup, there has to be enough room for one full backup plus whatever it's trying to back up now, plus 20% (for workspace).
Also see #C4 in Time Machine - Troubleshooting for more details.

My ipad has been stuck on the apple log for almost 10 hrs after trying to update, how can this be fixed?

my iPad has been stuck on the apple log for almost 10 hrs after trying to update to ios 8, how can this be fixed?

Try reset iPad and continue with update.
Hold the Sleep/Wake and Home button down together until you see the Apple Logo.
Note: Data will not be affected.

My iPad has been stuck on the apple loge for almost 10 hrs after trying to update, how can this be fixed?

my iPad has been stuck on the apple loge for almost 10 hrs after trying to update, how can this be fixed?

You may have to restore your iPad using Recovery mode, but try a reset first. Hold down on the sleep and home buttons at the same time until the Apple logo appears on the screen. Let go of the buttons when you see the logo. This takes about 10-15 seconds.
IF the update will not complete or you see the connect to iTunes message on the screen, you have to restore your iPad.
If you can't update or restore your iOS device

When going through the download process with social monkee and getting to the point of adding it to firefox I get the following message: 'Social Monkee could not be installed because firefox cannot modify the needed file'. How can this be fixed?

When going through the download process with social monkee and getting to the point of adding it to firefox I get the following message: 'Social Monkee could not be installed because firefox cannot modify the needed file'. How can this be fixed?

That is usually caused by a missing unpack directive (<em:unpack>true</em:unpack>) in the file install.rdf of that extension.
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I rented a movie on my iPad. It downloaded fine but would only play 36 minutes, 5 seconds worth of the movie; although the time kept running for the length of the movie. Can this be fixed or do I need to get a refund?

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