I rented a movie through iTunes and it downloaded but won't play.

I rented a movie through iTunes and it downloaded but won't play. It is present in the videos app but doesn't load the picture for the movie. When I go to play it, it just opens and then closes. There is an iCloud icon that suggests the movie has not Been downloaded and when I click it it says that the movie has already been rented but not downloaded and that I need to go to downloads to manage it. It is not present in my iTunes download page however. And when I go to rent it again all I get is a watch button that directs me back to the videos app with no way to watch it.

Hi Refvoxa,
Thanks for visiting Apple Support Communities.
If you are not able to play or download a movie rental on your iPad, first restart your device:
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
After your iPad restarts, try resuming the download again:
If your download was interrupted using your iPhone, iPad, or iPod touch
From the Home screen, tap the iTunes app.
For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password if prompted.
Tap the blue download arrow to resume.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the movie still does not appear in Downloads, and can't be played, I recommend reporting the issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Regards,
Jeremy

Similar Messages

HT3209 I rented a movie on Itunes and it downloaded. Now it will not play. When i go to videos and try to play it the whole page turns black.

I rented a movie on Itunes and it downloaded but the movie will not play. When i go to videos to try to watch the video the page turns black

Quit the videos app completely.
Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Try the videos app again.
If that doesn't work, reboot the iPad. Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
If that fails, try this. Swipe to the right from your first home screen to get to the iPad Spotlight search. Type in the name of rhe movie in the field at the top. When the movie appears in the search - tap on it and it should start to play. Let it play for a minute or so - hit done - go back to videos app and see if all is OK.
But remember, once you start to play the rental, the timer starts.

I rented a movie through itunes and now I cannot find it on the ipad. How do I access it?

I rented a movie through itunes and now I cannot find it on the ipad. How do I access it?

Mmmm, try checking for available downloads from the store menu, if that doesn't help, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

I rented a movie through iTunes and I cannot download it to my new gen iTouch

I rented a movie through iTunes and when I tried to sync to my newest gen iTouch (5th generation?) it said it could not sync to this iPod. Any suggestions?

Maybe
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
What was the wording of the error message?

I'm trying to view my movies through itunes and apple TV but only a few appear in itunes when i add to library, they include .avi and mp4 files. Whys have only a few copied and rest wont add to my library, can someone help? Do I need to convert them?

I'm trying to view my movies through itunes and apple TV but only a few appear in itunes when i add to library, they include .avi and mp4 files. Whys have only a few copied and rest wont add to my library, can someone help? Do I need to convert them?

What are the file extensions of the movies that won't import to iTunes
What video content works in iTunes
What video content works with iTunes and mobile devices?
iTunes:
Video content purchased from the iTunes Store.
QuickTime and MPEG-4 movie files that end in ".mov", ".m4v", or ".mp4" and are playable in QuickTime Player.
Video podcasts.
iTunes Digital Copies.
iTunes Store Movie Rentals (Requires iTunes 9 or later).

Hi everyone. My daughter rented a movie in iTunes and the download was interrupted. I can now no longer find the purchase even though when I go to rent it again I am told that I have already rented it. This is not the first time this has happened.

I f anyone has a solution to the above problem I'd appreciate it!

I think your best bet at this point, then, would be to contact iTunes Support:
iTunes Support WorldWide
Hopefully they will be able to straighten this out for you.
Best of luck!
GB

I rented a movie via Itunes on my PC but half-way through the download recieved a "An unknown error has occured (-50)" notification. This is not my first rental, and I have verified my network and all connections to be good. Will I still be charged?

I rented a movie via Itunes on my PC but half-way through the download recieved a "An unknown error has occured (-50)" notification. This is not my first rental, and I have verified my network and all connections to be good. I have rebooted Itunes and resumed the download of the movie only to receive the same error code. Has the movie file been corrupted? Can I recover the rental even though the time has elapsed? Will I be charged?

Did you figure this out? I haven't rented a movie in this new iTunes yet and saw one tonight I wanted to rent. Same fricken thing is happening to me. I hate this new iTunes, and I really hate that there are problems like this....why the heck do they have to fix something that isn't broken and break it? This just really stinks.

HT201667 I rented a movie through itunes on my ipad and wanted to watch it with friends on a digital projector, but it wouldn't allow me to do it. Is there any way around this?

I rented a movie through itunes on my ipad and wanted to watch it with friends on a digital projector, but it wouldn't allow me to do it. Is there any way around this?

The issue was that a dialogue box came up which said that I couldn't play this movie on another device. I tried playing the same movie on an Tv with an HDMI connection attached to an adapter to the IPad and that worked. I wonder if the problem is that the digital projector has a VGA connection.

If i rent a movie through itunes, but do not transfer to ipad how can i download it to ipad without itunes and not be charged again?

I rented a movie via itunes and downloaded it to itunes at the time of rental. i was unable to transfer it to my ipad while connected to itunes due to a size constraint...i now have room on my ipad but am not near my itunes computer (2500 miles away), is it possible to download the movie directly from the iTunes Store to my ipad without having to rent it again and be charged a second time?
please advise.
thanks

No, rentals are only allowed to be on 1 device at a time, so you would need to move it from the computer to the ipad. This applies to rentals from the computer, if rented on a device (ipad) it is only viewable on that ipad and cannot be transferred elsewhere.

If you rent a movie through iTunes can you watch the movie on your iPad if you are not connected to internet or 3g

If you rent a movie through iTunes, can you watch the movie on your iPad if you not in an area that does not have wifi or 3G access? Such as on an airplane, etc...

Yes - as long as the movie has totally and fully downloaded onto the iPad.

I rented a movie from iTunes and it is on my IPad. I wanted to watch it on AppleTV and there is no airplay icon showing up on the movie

I rented a movie from ITunes and it is on my IPad. I wanted to watch it on Apple TV however there is no airplay ap showing up. What should I do

That won't be possible. You can only view a rental on the device used to do so, unless it is done via computer (in which case you can stream using home sharing)

I rented a movie on iTunes and, really annoyingly, it has stopped 30 minutes before the end. Any suggestions? And how do I go about getting a refund?

I rented a movie on iTunes and, really annoyingly, it has stopped 30 minutes before the end. Any suggestions? And how do I go about getting a refund? Thanks so much for any suggestions.

Hi alefiya,
Welcome to the Support Communities! It sounds like the movie didn't completely download. This link will get you in contact with the iTunes Support Team. They will be able to review your account with you:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy

HT1498 I just bought Apple TV 2 weeks ago. I have a brand new Samsung LED TV. Everything works fine. I rented a movie from iTunes and it took 4 hours to download. My friend said this is wrong, his movies play instantly, so what's wrong?

I just bought Apple TV 2 weeks ago. I have a brand new Samsung LED TV. Everything works fine. I rented a movie from iTunes and it took 4 hours to download. My friend said this is wrong, his movies play instantly, so what's wrong?

I just bought Apple TV 2 weeks ago. I have a brand new Samsung LED TV. Everything works fine. I rented a movie from iTunes and it took 4 hours to download. My friend said this is wrong, his movies play instantly, so what's wrong?

My iTunes isn't playing a movie, how do I fix it? I've rented a movie from iTunes on my PC but every time i try to play it, a notification appears saying that iTunes has stopped working and it closes the program.

I've rented a movie from iTunes on my PC but every time i try to play it, a notification appears saying that iTunes has stopped working and it closes the program...how do I fix this???

Try the following user tip:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

I rented a movie in iTunes and connected my iPad to transfer the movie to the iPad. The rental section will not pop-up and I have confirmed the movie is not an HD movie. Any suggestions on what to do next?

I rented a movie in iTunes and connected my iPad to transfer the movie to the iPad. The rental section will not pop-up and I have confirmed the movie is not an HD movie. Any suggestions on what to do next?

I would ask iTunes Store support for help with this. You may never be able to get the movie to download on your own now.
Go here and then tap on Connecting and downloading, then tap on Movie Rentals. You can have someone contact you, you can chat online or you can get email support. I would opt for the phone call or online chat.
https://getsupport.apple.com/Issues.action

I rented a movie through iTunes and it downloaded but won't play.

Similar Messages

Maybe you are looking for