I rented a movie, went to videos but when trying to watch it it say it hasn't downloaded how can i download it

I got a message saying i need to gomto downloads, not sure where i can find it

Hello Mariais,
Thanks for the question. I understand you are experiencing issues playing a rented movie. Due to the time limit of movie rentals, it may be best to report an issue with your purchase to our iTunes Store Support team:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks,
Matt M.

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