I replace my computer and my serial number is not accepted anymore

thanks for your answer

Serge1959 which Adobe software or service is your inquiry in reference too? Do your receive any specific error messages? Finally what operating system are you using?

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I purchased CS6 Mac and the serial number is not accepted. What to do now??

I purchased CS 6 in August online from The Software Tech Store in Montreal. I just got my new Macbook yesterday and am now trying to install the program. I located the serial number on an email from the company but it's not working. There was NO serial number on the box. I fear I have been taken for $725! Can you possibly help? Thanks, Paula

I have found that it's a fake. And to make matters worse, I was just 2 weeks outside the time for my credit card company to remove the charge. So now I feel victimized twice. There are 2 available on amazon, but could also be fakes. At least I will know right away this time. Thank you for trying to help.

My serial number is not valid anymore, is there a way I can get a new one to activate my product?

I have had Adobe Photoshop Elements 11 for about a year now and my serial number is not working anymore for the same product. I have a new computer and am trying to download the product, however it won't accept my serial number. Is there a way I can recieve a new serial number to activate my product?

See:
My serial number doesn't work :
http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html
If that information doesn't help, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

I have cs5 on my home mac. I had it on my old mac laptop. I deactivated it then went to reinstall it on my new laptop and my serial number does not work. Any help?

I have CS5 photoshop extended on my mac home computer. I had it also on my mac laptop. I deactivated it from my old laptop and tried to install it on my new laptop and the serial number would not work. Any thoughts?

David o"bryan did you migrate/transfer any files/folders/applications to the new Mac laptop? You can verify that your serial number is valid by checking under your account at http://www.adobe.com/. You can find more details on how to locate your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

Just bought iworks and the serial number is not working. help!

just bought iworks and the serial number is not working. help

How did you buy iWork (no 's', capital 'W')?
If you downloaded the trial version earlier, and have since purchased a serial number, iWork will ask you for the number the first time you launch one of the iWork applications after the trial period ends.
If you bought a retail box, or bought the individual applications through the Mac app store, no serial number is needed, but if any part of the trial version is still installed on your computer, you'll get a request to enter a serial number before proceeding.
In the last case, you must delete all traces of iWork and it's applications (but not the documents that you have created and saved), then reinstall the purchased versions from the DVD or from the app store.
For the simplest and most efficient means of deleting the trial version, go to Yvan Koenig's iDisk, then to:
for_iWork > iWork 09 > uninstall iWork 09.zip
Unzip the file, open with Script Editor and run.
Regards,
Barry

Trying to install LR4 on a second computer but my serial number is not being accepted.

Trying to install LR4 on a second computer but my serial number is not being accepted. What to do?

there's nothing online about which i know. but you may be able to get that info from adobe support, http://helpx.adobe.com/x-productkb/global/service1.html

I have a disc for Photoshop CS-6 and entered the redemption code; system says I'm all set and a serial number is not needed. Install program on disc will not proceed without serial number.

I have a disc for Photoshop CS-6 and entered the redemption code; system says I'm all set and a serial number is not needed. Install program on disc will not proceed without serial number. How do I resolved this Catch-22?

Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

My serial number is not accepted, how to proceed (my card says: ActivationCode, should I have a separate serial number?)

My serial number is not accepted, how to proceed (my card says: ActivationCode, should I have a separate serial number?)

Hi, back again,
Sorry for not responding to the previous remarks.
Here is the case: I bought a license in the university shop, (surfspot.nl) with code.
In the past I was able to work with an installed version, but on my new computer I tried to reinstall without success. Luckily I was helped with the trial period, so that is why I didn't bother to get back to the reactions ( impolite indeed - sorry)
I have bought the Adobe CS6 Master Collection Combi Windows.
When I try to register the product under my (current) ADOBE id, it shows me the ancient Photoshop Elements product I registered way back in 2009, but when I try to add the CS6 Master Collection it shows that the product is already registered.
Did I register with a different email address?? I cannot think of one ( i tried a couple)
Any help would be welcome.
regards
Rob

I am trying to install CS5, but my serial number is not accepted.

I am trying to install CS5, but my serial number is not accepted.@

there's nothing online about which i know. but you may be able to get that info from adobe support, http://helpx.adobe.com/x-productkb/global/service1.html

Have cs6 design standart and my computer broke. Now I am trying to instal in a new system and the serial number isn't accepted.

Hi! I own a adobe cs6 design standart and my computer broke. I've downloaded from adobe but can't put my serial working,
Since the machine broke i wasn't able to deactivate the software before.
Can you help me out? Thanks

if you see this error: Error "The serial number is not valid for this product" | Creative Suite
otherwise, http://helpx.adobe.com/x-productkb/global/find-serial-number.html

I have a replacement iphone 5 but the serial number is not working

Hi i have a iPhone which has been replaced. I can not seem to check my warranty status as my serial number is not being recognised i need help.

We are users like yourself.
You are just as capable of looking this information up as anyone else here.
If you are having issues finding the information, contact Apple.

TS1292 my card is not letting me redeem my $15 credit from my itunes card and the serial number does not start with GCA

the system keeps saying that my itunes card is invalid and the serial number starts with GCA I NEED HELP I dont have $15 to waste

Make sure you're using the correct code. For most iTunes cards, the code is under the scratchoff area on the back of the card. Also, the gift card you're trying to use must have been issued in the country whose iTunes Store you are using; you cannot use a card from another country. If you're sure you're using the correct code and that the card was indeed issued in your country, contact the iTunes Store Support; instructions are at the bottom of the article from which you came.
Regards.

Tried to install CS4 from DVD on windows 7 computer but serial number is not accepted

Have new PC with Windows 7 and want to install from DVD my CS4 application.
At stage where to enter the serial number it stops me as the serail number is not recognized, and yet it is 100% correct.
How can I overcome this problem?

Thank you Kglad for your support....
However it didn't get me what I wanted... to install my CS4...
Finaly I got it done however, and that may be of my unawareness of the download.
1> When downloading the files, one file has the extension. . 7z.
2> After downloading that file it is shown as a document file in my download directory.... I didn't know how to go about it..
3> Finally I got bright and checked on the internet what a . 7z file is and found that it is a zipped file in open source.
4> I downloaded the 7.Zip zipper software and ran that on the subject file
5> Guess what........ this opened the files and I proceeded to installCS4 without a flaw.
I am responding extensively to your kind reaction in the hope someone else, as me not so computer literate/smart,
will not loose several days to overcome this issue.
To contact Adobe Chat is also not constantly possible, so we were just waiting and waiting.
Adobe really should improve their support but maybe they are not interested much, as they may prefer to sell you their CLOUD solution.
Thank you for bearing with me.//Ko

My serial number is not valid anymore ? I bought my photoshop and I have been using it for a little bit more than one year...

Hello,
I bought my Photoshop Extended (PC) last year in the US. I have been using it for a bit more than a year. Today, opening Photoshop, Adobe asks me to pay or enter my serial number. So I enter the number (again), and it says that the number is invalid.
My version is an official version, I paid for it.
What I am supposed to do now ?
Thx

We are basically users and can't really help with activation. So unless a staff member can check in, you need to speak to Customer Service.
http://helpx.adobe.com/x-productkb/global/service1.html
Serial number and activation chat
or
800-833-6687
Monday—Friday, 5am—7pm PT

My registered/activated CS6 is now opening as an expired trial, and my serial number will not work.

I've been using this product for over a year and a half, and it is suddenly opening as an expired trial version, which will not let me enter the serial number I was given when I originally downloaded it.

Yes Atr12 this is often due to purchasing an expiring serial number. I checked and it does appear you have been provided an expiring serial number. These are sometimes offered by resellers at a discounted rate. If you believe that you received an expiring serial number in error then I would recommend contacting the reseller which you purchased CS6 Design and Web Premium from.
It does still appear the serial number should be valid. I would recommend running the uninstallers located in Applications/Utilities/Adobe Installers folder. I would then follow this by using the CC Cleaner Tool to ensure a complete removal. You can find details of the use of the CC Cleaner Tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
It is likely the licensing files are unable to be updated or are damaged thus the serial number is being seen as invalid.

I replace my computer and my serial number is not accepted anymore

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