I replaced my phone at apple y'day, due to a broken screen. Brand new phone, but i am unable to connect to wifi, at home or work, so presuming its a fault with the phone? not router, i have also done a software update, is there a solution? thanks

i replaced my phone at apple y'day, due to a broken screen. Brand new phone, but i am unable to connect to wifi, at home or work, so presuming its a fault with the phone? not router, i have also done a software update, is there a solution? thanks

Hi Eric,
What message do you get when you try to connect?
Cheers!

Similar Messages

HT201328 after clicking on ''reset all'' on my iphone4,it has refused to come on. All i see is a prompt on the screen asking me to connect to iTunes. I cant make any calls or do an6ything with the phone. Anone with any advice?

After clicking on ''reset all'' on my iphone4,it has refused to come on. All i see is a prompt on the screen asking me to connect to iTunes. I cant make any calls or do an6ything with the phone. Anone with any advice?

Hi Tonma,
Sounds like your device is in recovery mode. Follow the instructions in this article:
http://support.apple.com/kb/ht1808
Cheers,
GB

After the last up date for Safari (Mac OS X 10.8.5 in a iMac mid 2011 21.5 inch 2.8GHz Intel Core i7) The window don't open or they are there and only in an outline, kind of like they're behind the screen. I have also done a system update and then a syst

After the last up date for Safari (Mac OS X 10.8.5 in a iMac mid 2011 21.5 inch 2.8GHz Intel Core i7)
The window don't open or they are there and only in an outline, kind of like they're behind the screen.
I have also done a system update and then a system reinstall.
What now? incident nr, 526941222.

After the last up date for Safari (Mac OS X 10.8.5 in a iMac mid 2011 21.5 inch 2.8GHz Intel Core i7)
The window don't open or they are there and only in an outline, kind of like they're behind the screen.
I have also done a system update and then a system reinstall.
What now? incident nr, 526941222.

TS3694 I can't update my Iphone with the latest s/w release as I get "Unknow Error 3194" is there a solution to this?

I can't update my Iphone with the latest s/w release as I get "Unknow Error 3194" is there a solution to this?

found a solution in a different discussion.. thank god.

Fist day with BT. First Fault with the phone. Un...

So, I moved my phone and broadband from Sky and today took BT Infinity 2 and phone from BT. Notificatoins right from ordering up until today have been excellent - BT really have that down to a tee -it's great to be informed at each step of the ordering process.
Activation date was today and all is working well.
Well, that is except for the phone, which can dial out, and you can call in, but if you do, we get a long constant ring instead of alternate rings. It just doesn't stop. Until I pick up the phone.
I plugged the phone directly into the test socket. Same issue.
I tried the online check. No problem with the line.
I called and they checked. No problem with the line.
I then spoke to someone on the helpdesk who was even less help than a chocolate teapot. He tried to tell me that it was something to do with my sync speed and it will all be sorted by the 10th!
What's sync speed got to do with my phone ringing funny?
Another 10 minutes of bull**** and I eventually hang up. Some things just never change. I remember the BT Call Centre being like this years ago.
Now, I still have the issue. So, some questions:
- Even though all my order says completed, could it be that I need to wait until tomorrow for this to work properly?
- I can no longer see when I have a missed call. Previously, the phone would give me the missed call icon. Worked this morning when I was on Sky. Now, nothing. Could that be a setup thing, too?
Not related to the phone, but still frustrating is the fact that I've registered 3 iPhones for BT SmartTalk. They all have different numbers (obviously!), yet when I register them, they are all registered against the first number that I registered. Is that right? Surely not.
Now don't even get me started about having to pay for caller display and basic 1571...
For now, though, can anyone shed any light on the endless ringing issue and the SmartTalk issue?
Thanks.
Solved!
Go to Solution.

Hi mattanorak
If the BTCare team are looking into this for you they should get in sorted out soon. Let us know how you get on and if you need a hand the Mod team will be happy to help.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

TS4108 I have recently done a software update on my phone, when complete I could not get the phone to work and the icon showed I had to connect to I-tunes. I then lost some recent data and photos. If they are backed up to the cloud how do I recover them?

When I completed my last software update directly on my phone I didn't realise I would then be prompted to do and I-tunes update that would wipe my phone. There seemed to be no turning back so I lost some data and photos. I'm assuming these will be backed up to the cloud but have no idea how to retrieve them.
The explanation given on the support community is a bit complicated and beyond my capabilities! Julie Malkin

If you have an iCloud backup, restore it to your phone as explained here: https://support.apple.com/kb/ph12521. If you have a backup on your computer instead, restore it to your phone by connecting your phone to your computer, opening iTunes and going to File>Devices>Restore from Backup.

I have intermittent connectivity. Its a problem with the ipad not the service, i have checked using other ipads

I i am using Comcast Internet with router for Wi-Fi. I don't have problems with my computer or any other device just the iPad and the problem is intermittent. I have also tried to reset the modem and other things but nothing has worked to help the problem. the problem showed up about two weeks ago. Does this sound familiar?

I i am using Comcast Internet with router for Wi-Fi. I don't have problems with my computer or any other device just the iPad and the problem is intermittent. I have also tried to reset the modem and other things but nothing has worked to help the problem. the problem showed up about two weeks ago. Does this sound familiar?

I have just done a software update and now I can not open my itunes. How can I open itunes?

Hi, I have a macbook pro os x, version 10.6.8
While doing a software update, I was asked to quit itunes to download the update. Now I can not open itunes. The icon is still there, but it just bounces up and down when I click on it. What is happening there? And how can I open itunes? Do I need to down load itunes again?

Settings > Messages > Send & Receive
Look at the Apple ID and the "YOU CAN BE REACHED..." entries. Make sure none of these are shared with your partner.

Brand new SSD. Old drive went bad and no back-up. How do I go about formatting etc. with the new drive. I get a failed message when trying to partition or erase new drive to format.

Installed a new SSD as my other blew it's age. I have no back-up and need to format the new one. I go in and either partition or erase and get and error message. Please help.

Zachy,
It goes something like this...
Put your new drive in the enclosure. Use Disk Utility to format it, etc. I'd give it a slightly different name than the original. Let's say you have Old Disk and New Disk as your drive names. Use Carbon Copy Cloner to copy Old Disk to New Disk. Now you should have an exact copy, which you can test by rebooting and holding down the Option key. Choose New Disk from the list and let it boot, make sure all is well.
Shut down and physically swap the drives. Take Old Disk and put it in the enclosure. Now your system has a new disk with a lot more space and you can reformat your old disk and just use it for large files or whatever.

My new MBPro crashes intermittently with the message, "You need to restart your computer..." Is there a solution?

I bought a brand spankin' new MBPro recently and now I'm getting intermittent crashing. 2.2 Ghz Intel Core i&, OS X 10.6.8. I thought maybe it was a bum copy of MS Office I'd installed but today it crashed in Mail (v4.5). The machine is also very slow when working in Word and Excel...but I suspect that's a software problem. Any suggestions?

Well, that didn't take long. Crashed agin. I was in Mail (v4.5) with no external drives plugged in. What was/is plugged in is power cord, ethernet cord, iPhone, powered USB hub (HP printer, 3M mouse, MS ergo keyboard).
Additional help would be greatly appreciated!
Here's the panic report automatically generated:
Interval Since Last Panic Report: 149 sec
Panics Since Last Report:          1
Anonymous UUID:                    5FD2F9E4-9AE3-4E5E-92B2-EA274AA7DAC7
Thu Jul 28 10:52:14 2011
panic(cpu 0 caller 0xffffff80002094e7): "thread_invoke: preemption_level -1, possible cause: unlocking an unlocked mutex or spinlock"@/SourceCache/xnu/xnu-1504.15.3/osfmk/kern/sched_prim.c:1471
Backtrace (CPU 0), Frame : Return Address
0xffffff80af7f3d70 : 0xffffff8000204d15
0xffffff80af7f3e70 : 0xffffff80002094e7
0xffffff80af7f3ef0 : 0xffffff8000209acb
0xffffff80af7f3f60 : 0xffffff8000285be9
0xffffff80af7f3fa0 : 0xffffff80002c8527
BSD process name corresponding to current thread: kernel_task
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:32:41 PDT 2011; root:xnu-1504.15.3~1/RELEASE_X86_64
System model name: MacBookPro8,2 (Mac-94245A3940C91C80)
System uptime in nanoseconds: 9565181094375
unloaded kexts:
com.apple.driver.AppleUSBUHCI          4.2.0 (addr 0xffffff7f80969000, size 0x65536) - last unloaded 105599630260
loaded kexts:
com.microsoft.driver.MicrosoftKeyboardUSB          8.0
com.microsoft.driver.MicrosoftKeyboard          8.0
com.apple.filesystems.autofs          2.1.0 - last loaded 29228645586
com.apple.driver.AGPM          100.12.31
com.apple.driver.AppleHWSensor          1.9.3d0
com.apple.driver.AudioAUUC          1.57
com.apple.driver.AppleUpstreamUserClient          3.5.7
com.apple.driver.AppleMikeyHIDDriver          1.2.0
com.apple.driver.AppleMCCSControl          1.0.20
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AppleMikeyDriver          2.0.5f14
com.apple.kext.ATIFramebuffer          6.3.6
com.apple.driver.AppleIntelHDGraphics          6.3.6
com.apple.driver.AudioIPCDriver          1.1.6
com.apple.driver.AppleHDA          2.0.5f14
com.apple.ATIRadeonX3000          6.3.6
com.apple.driver.SMCMotionSensor          3.0.1d2
com.apple.iokit.AppleBCM5701Ethernet          3.0.5b8
com.apple.driver.AppleGraphicsControl          2.10.6
com.apple.driver.AirPort.Brcm4331          433.11.5
com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0a1
com.apple.driver.AppleLPC          1.5.1
com.apple.kext.AppleSMCLMU          1.5.2d10
com.apple.driver.AppleIntelSNBGraphicsFB          6.3.6
com.apple.driver.AppleUSBTCButtons          201.6
com.apple.driver.AppleUSBTCKeyboard          201.6
com.apple.driver.AppleIRController          303.8
com.apple.iokit.SCSITaskUserClient          2.6.8
com.apple.driver.AppleUSBHub          4.2.4
com.apple.iokit.IOAHCIBlockStorage          1.6.4
com.apple.BootCache          31.1
com.apple.driver.AppleFWOHCI          4.7.3
com.apple.driver.AppleSmartBatteryManager          160.0.0
com.apple.driver.AppleSDXC          1.0.3
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.driver.AppleUSBEHCI          4.2.4
com.apple.driver.AppleAHCIPort          2.1.7
com.apple.driver.AppleEFINVRAM          1.4.0
com.apple.driver.AppleACPIButtons          1.3.6
com.apple.driver.AppleRTC          1.3.1
com.apple.driver.AppleHPET          1.5
com.apple.driver.AppleSMBIOS          1.7
com.apple.driver.AppleACPIEC          1.3.6
com.apple.driver.AppleAPIC          1.4
com.apple.driver.AppleIntelCPUPowerManagementClient          142.6.0
com.apple.security.sandbox          1
com.apple.security.quarantine          0
com.apple.nke.applicationfirewall          2.1.12
com.apple.driver.AppleIntelCPUPowerManagement          142.6.0
com.apple.driver.AppleProfileReadCounterAction          17
com.apple.driver.AppleProfileTimestampAction          10
com.apple.driver.AppleProfileThreadInfoAction          14
com.apple.driver.AppleProfileRegisterStateAction          10
com.apple.driver.AppleProfileKEventAction          10
com.apple.driver.AppleProfileCallstackAction          20
com.apple.iokit.IOSurface          74.2
com.apple.iokit.IOBluetoothSerialManager          2.4.5f3
com.apple.iokit.IOSerialFamily          10.0.3
com.apple.driver.DspFuncLib          2.0.5f14
com.apple.iokit.IOAudioFamily          1.8.3fc2
com.apple.kext.OSvKernDSPLib          1.3
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.iokit.IOFireWireIP          2.0.3
com.apple.iokit.AppleProfileFamily          41
com.apple.driver.AppleHDAController          2.0.5f14
com.apple.iokit.IOHDAFamily          2.0.5f14
com.apple.iokit.IO80211Family          320.1
com.apple.iokit.IONetworkingFamily          1.10
com.apple.driver.IOPlatformPluginFamily          4.7.0a1
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.driver.AppleBacklightExpert          1.0.1
com.apple.iokit.IONDRVSupport          2.2
com.apple.driver.AppleSMC          3.1.0d5
com.apple.kext.ATI6000Controller          6.3.6
com.apple.kext.ATISupport          6.3.6
com.apple.iokit.IOGraphicsFamily          2.2
com.apple.iokit.IOSCSIBlockCommandsDevice          2.6.8
com.apple.driver.AppleThunderboltDPOutAdapter          1.3.2
com.apple.driver.AppleThunderboltDPInAdapter          1.3.2
com.apple.driver.AppleThunderboltDPAdapterFamily          1.3.2
com.apple.iokit.IOUSBMassStorageClass          2.6.7
com.apple.driver.AppleThunderboltPCIDownAdapter          1.1.6
com.apple.driver.BroadcomUSBBluetoothHCIController          2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController          2.4.5f3
com.apple.iokit.IOBluetoothFamily          2.4.5f3
com.apple.driver.AppleUSBMultitouch          207.7
com.apple.iokit.IOUSBHIDDriver          4.2.0
com.apple.driver.AppleUSBMergeNub          4.2.4
com.apple.driver.AppleUSBComposite          3.9.0
com.apple.driver.XsanFilter          402.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice          2.6.8
com.apple.iokit.IOBDStorageFamily          1.6
com.apple.iokit.IODVDStorageFamily          1.6
com.apple.iokit.IOCDStorageFamily          1.6.1
com.apple.driver.AppleThunderboltNHI          1.2.6
com.apple.iokit.IOThunderboltFamily          1.4.9
com.apple.iokit.IOAHCISerialATAPI          1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily          2.6.8
com.apple.iokit.IOUSBUserClient          4.2.4
com.apple.iokit.IOFireWireFamily          4.2.6
com.apple.iokit.IOAHCIFamily          2.0.6
com.apple.iokit.IOUSBFamily          4.2.4
com.apple.driver.AppleEFIRuntime          1.4.0
com.apple.iokit.IOHIDFamily          1.6.6
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.TMSafetyNet          6
com.apple.kext.AppleMatch          1.0.0d1
com.apple.driver.DiskImages          289
com.apple.iokit.IOStorageFamily          1.6.3
com.apple.driver.AppleACPIPlatform          1.3.6
com.apple.iokit.IOPCIFamily          2.6.5
com.apple.iokit.IOACPIFamily          1.3.0
Model: MacBookPro8,2, BootROM MBP81.0047.B0E, 4 processors, Intel Core i7, 2.2 GHz, 8 GB, SMC 1.69f1
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.104.5)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS725050A9A362, 465.76 GB
Serial ATA Device: MATSHITADVD-R   UJ-8A8
USB Device: FaceTime HD Camera (Built-in), 0x05ac (Apple Inc.), 0x8509, 0xfa200000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: iPhone, 0x05ac (Apple Inc.), 0x1294, 0xfa130000 / 6
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x821a, 0xfa113000 / 9
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0245, 0xfa120000 / 4
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: Hub, 0x050d (Belkin Corporation), 0x0234, 0xfd120000 / 4
USB Device: USB Optical Mouse, 0x05bc, 0x0102, 0xfd122000 / 7
USB Device: Photosmart C309a series, 0x03f0 (Hewlett Packard), 0x7311, 0xfd123000 / 6
USB Device: Natural® Ergonomic Keyboard 4000, 0x045e (Microsoft Corporation), 0x00db, 0xfd121000 / 5
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd110000 / 3

I bought my iphone unlocked from carephone warehouse, I had a problem with the phone and apple swapped it over but they locked it to tmobile!!! what can i do?? I have changed contracts and can not use my phone!

I bought my iphone from carephone warehouse, sim free and with no contract. 5 months down the line I had a problem with the phone and I booked a genius appointment, they swapped my phone and gave me a new phone but they locked my phone to tmobile!!! I now do not use tmobile and I have an iphone which is locked to tmobile!!! I bought an unlocked phone and apple have locked it!!! what can i do?

In response to this, Carphone Warehouse (and Phones4U) sell what is commonly referred to as "sim free" handsets - these are not the same as unlocked. Sim free handsets will automatically lock to the first network sim card that the phone is activated with, and that will be permanently. The only way to unlock the handset would be to go through the network (T-Mobile I understand) and request they unlock it for you. More than likely, there will be a charge as you are no longer a T-Mobile customer.
If you ever want to purchase a new unlocked iPhone, the only place you can buy one is from Apple directly. Any other place will most likely sell sim free handsets.

Iphone 4s wont sync when I connect it to the pc( not apple). It is connected as it comes up on itunes but when I try to sync it with apps/ music etc it wont. I am doing something wrong or is it a mistake with the phone.

My iphone 4s wont sync when I connect it to the pc( not apple). It is connected as it comes up on itunes but when I try to sync it with apps/ music etc it wont. I am doing something wrong or is it a mistake with the phone. I am still able to download apps and music from itunes on my phone though.
I already restored it but that didn't help.
TIA for any replies.

iPod touches or any iDevices from Apple sync only to one computer. If you sync to a different computer, all your music will be replace with the music from the new computer's iTunes. If the music were purchased from iTunes, you can re-download them again otherwise the music on iPod touch will be deleted. Do you have iTunes backup?

I bought new i phone 5 3 days back, after that asked for new update which is 6.1.4, after updating my iphone i am not able to use cellular data services. I called up data provider, they says its the problem with new software update. There is no option add

I bought new i phone 5 3 days back, after that asked for new update which is 6.1.4, after updating my iphone i am not able to use cellular data services. I called up data provider, they says its the problem with new software update. There is no option add APN. Now when i switch to safari its showing you are not subscribed for cellular data. But I am able to use data on other phone.
Will you please help me in this regard?
Another issue, since i bought my new iphone there is dust inside back main camera.
Your advises are highly appreciated.

Hey Shaiju isac,
I'd take a look at the following article, it'll guide you though steps to you troubleshoot cellular data issues on your iPhone:
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/ts3780
Cheers,
David

I have a long-existing iPhone 4s with one apple id and started a job where I received a macbook with another apple id. how do i get my phone to sync with the Mac Pro and secondly how do i get my music on there?

i have a long-existing iPhone 4s with one apple id and started a job where I received a macbook with another apple id. how do i get my phone to sync with the Mac Pro and secondly how do i get my music on there?

No not bothered about sycing apps etc it is all about calendars and maybe notes. IN terms of how its done I just want it the easiest way and preferably so that if an entry is made on one calendar then it populates the other.
Thgius is beacuse I have my work diary on outlok, which I then link with my ical. I want to make sure that information is then shared with her.
Chris

My iphone will not save the photos I have taken with the phone

My iphone will not save the photos I have taken with the phone. I have now been working in Italy for 3 months. Shortly after I got here my camera stopped working and this was my only camera! I use AT&T and my phone is not hacked. I have no idea how to contact help from mac. My father in the states has tryed many times to talk with apple but nothing good has come. Please, can someone help!!!!!!

Exactly one week after I posted notes on my "fix" (see above: I reset the phone and erased all my data), the problem has recurred. The camera pretends to take the picture, but nothing is saved in the camera roll but a blank white square. When I touch the square (where the photo should be) the application crashes and I'm returned to the home screen. In the meantime I have not synced any pictures from my iPhoto library, so I'm sure it's not a corrupt photo from my Mac that is causing the problem.
This is upsetting, because I lost some great snapshots before I could get them synchronised off the phone.
This also happened to my wife's phone. She took her's in to the Apple Store, and they helpfully reset her phone, erased all her data, and sent her on her way with a "fixed" phone. I'm going to have to go in and try to convince them that this doesn't actually fix anything.

I replaced my phone at apple y'day, due to a broken screen. Brand new phone, but i am unable to connect to wifi, at home or work, so presuming its a fault with the phone? not router, i have also done a software update, is there a solution? thanks

Similar Messages

Maybe you are looking for