I requested my upgrade to OS X Mountain Lion but have had no response
I applied via the online form for my free upgrade to Mountain Lion but have had no response.... I have now moved to a foreign country and it is too expensive to call apple as I only have a mobile phone.... can anyone tell me how to contact someone by email or what to do to resolve the issue?
Ive looked through the Contact us page and I cant find any email addresses... and I dont want to call as it will be too expensive as I only have a mobile and Live abroad
Similar Messages
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I haver received no response from apple. I applied 2 days ago.
I've been waiting since yesterday morning... Haven't heard a single thing. I called AppleCare and was told it would be up to 24 horus, which has well since passed.
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I upgraded to OS X mountain lion, but now can't open any of my office documents - what can i do?
Can anyone help me here? I had no idea that my version of office would become inaccessible once I upgraded to Mountain Lion. What do I need to do to gain access to these important documents?
Office 2004 Applications Won't Work in Lion
You must have Office 2004 which is a PPC-only suite and will not work in Lion. You need to upgrade to Office 2011 - Mactopia - or you can try the freeware suite, Libre Office, that is functionally similar to Office 2007 for Windows except it works on Lion.
You may want to consider as well:
These two suites are similar to Libre Office but not as current or as well-supported:
NeoOffice
Open Office
And, then there is Apple's iWork suite:
Pages - word processing and layout
Keynote - presentation
Numbers - spreadsheet
Each can open and save Office compatible files. They may be purchased separately via the Mac App Store for $19.99 each.
(Access to the Mac App Store requires Snow Leopard 10.6.6 or higher and an Apple ID.) -
Ever since i have downloaded Mountain Lion i have had Bluetooth problems.
Since i have downloaded the new up-date the problem has become worse now when my imac has been in sleep mode i have no wireless mouse or keyboard connectivity. Now starting to regret ever buying a mac never mind Mountain Lion.
Start with:
Intel-based Macs: Resetting the System Management Controller (SMC)
About NVRAM and PRAM
Troubleshooting wireless mouse and keyboard issues. -
Why so many requests for keychain password in osx mountain lion
Since upgrading to Mountain Lion I have been deluged with requests for keychain login password (which is the same as my user password). I was getting requests from assistantd (sic) as well as osx itself. I think the assistantd requests have stopped since I turned off dictation and facetime. I have verified the keychain and even ran repair keychain even though verify found no problems. Ideas?
I have encountered the same issue. I upgraded to 10.8 from 10.6.9 days ago, and I receive a keychain password request every 10-15 minutes (I know this after recording them in an effort to determine the issue). The requests vary, and are not perfectly timed. I went to a local Apple Store yesterday to request some help, and a Genius repaired my keychain, zapped my PRAM, and booted from the 10.8 startup partition to run the following on my startup HD: Disk Utility repair, Disk Permissions repair, and resetpassword from the terminal. These did not stop the keychain requests.
There's no corresponding message or trigger listed in the Console. I have noticed the following message occur sometimes within ~3 minutes after a keychain request:
8/5/12 3:33:42.154 PM assistantd[6226]: <Error>: AceConnection - NSStreamEventErrorOccurred <__NSCFInputStream: 0x7fe2ac027520>, error = Error Domain=NSPOSIXErrorDomain Code=54 "The operation couldn’t be completed. Connection reset by peer", domain = NSPOSIXErrorDomain, code = 54
8/5/12 3:33:42.166 PM assistantd[6226]: <Error>: Session - Connection error: <ADAceConnection: 0x7fe2aac34930> Error Domain=NSPOSIXErrorDomain Code=54 "The operation couldn’t be completed. Connection reset by peer"
8/5/12 3:33:42.178 PM assistantd[6226]: <Error>: Daemon - Session Error Error Domain=NSPOSIXErrorDomain Code=54 "The operation couldn’t be completed. Connection reset by peer"
And if I refuse to provide the keychain password, the following errors are logged in Console:
8/5/12 3:40:53.366 PM assistantd[6327]: <Error>: Daemon - Couldn't find keychain value Assistant Identifier for account [...]
8/5/12 3:40:55.168 PM assistantd[6327]: <Error>: Daemon - Couldn't find keychain value Speech Identifier for account [...]
8/5/12 3:40:57.060 PM assistantd[6327]: <Error>: Daemon - Couldn't find keychain value Validation Data for account [...]
8/5/12 3:40:58.209 PM assistantd[6327]: <Error>: Daemon - Couldn't find keychain value Server Certificate Data for account [...]
8/5/12 3:40:59.168 PM assistantd[6327]: <Error>: Daemon - Couldn't find keychain value Validation Data for account [...]
8/5/12 3:40:59.852 PM assistantd[6327]: <Error>: Daemon - Couldn't find keychain value Server Certificate Data for account [...]
8/5/12 3:41:00.608 PM assistantd[6327]: <Error>: Daemon - Couldn't update value Server Certificate Data from keychain for account [...]
8/5/12 3:41:02.020 PM assistantd[6327]: <Error>: Daemon - Couldn't update value Assistant Identifier from keychain for account [...]
8/5/12 3:41:02.719 PM assistantd[6327]: <Error>: Daemon - Couldn't update value Speech Identifier from keychain for account [...]
8/5/12 3:41:03.302 PM assistantd[6327]: <Error>: Daemon - Couldn't update value Assistant Identifier from keychain for account [...]
8/5/12 3:41:03.928 PM assistantd[6327]: <Error>: Daemon - Couldn't update value Speech Identifier from keychain for account [...]
8/5/12 3:41:04.593 PM assistantd[6327]: <Error>: Daemon - Couldn't update value Assistant Identifier from keychain for account [...]
8/5/12 3:41:05.229 PM assistantd[6327]: <Error>: Daemon - Couldn't update value Speech Identifier from keychain for account [...]
8/5/12 3:41:25.323 PM assistant_service[6343]: <Error>: Service - Client did not update postAnchor for preAnchor -1 9439487C-7CF5-4FD5-9C70-88E731E196D1:ABPerson, canceling sync
8/5/12 3:41:41.525 PM assistantd[6327]: <Error>: Daemon - Couldn't update value Assistant Identifier from keychain for account [...]
8/5/12 3:41:42.219 PM assistantd[6327]: <Error>: Daemon - Couldn't update value Speech Identifier from keychain for account [...]
where [...] is a consistent 32 digit number, followed by a second variable number.
Any ideas from anyone? It's actually difficult to work with all of these keychain requests. -
How can I request an update for os x mountain lion?
I Bought a Mac Pro towards the end of June at Bestbuy and wanted to know if I was stil eligible to get the free os x mountain update? And if so, where I could request it?
"The OS X Mountain Lion Up-to-Date upgrade will be available at no additional charge from the Mac App Store to all customers who purchase a qualifying new Mac system from Apple or an Apple Authorized Reseller on or after June 11, 2012."
"When Mountain Lion becomes available in July, come back to this page to request your copy of Mountain Lion."
From here > Apple - See if you qualify for a free OS X Mountain Lion upgrade. -
I upgraded my iMac to Mountain Lion and it has been painfully slow ever since. Any ideas on what might be happening and how to fix it?
First, back up all data immediately, as your boot drive might be failing.
There are a few other possible causes of generalized slow performance that you can rule out easily.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Otherwise, take the steps below when you notice the slowdown.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
Step 2
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long. -
I have a early 2011 Macbook pro 13 inch, I'm running Lion 10.7.4, and i want to upgrade to 10.8 Mountain Lion. Is it safe for my computer or are people experiencing problems with displays and Battery life?
Do Not post stuff about how Airplay doesnt work, because i dont have Apple TV and dont need to hear about it.If you have an external drive equal to or larger than your internal HD, clone your internal to it with either Carbon Copy Cloner or Super Duper. Test the clone to make sure it's bootable. Then upgrade either one. Try it out first.
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Hello Team,
I have upgraded My leopard to Mountain lion 10.7 via snow leapeard. Now My itunes is not working properly nor I able to install google chrome successfully. Please help me in this occasion.
Also, I am not being able to upgrade Mac OS X 10.7 to 10.7.4 or letest for lion.
I am facing following messages when I open itunes ( I down loaded and install new for 10.7)
Process: iTunes [463]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.7 (10.7)
Build Info: iTunes-10702101~1
Code Type: X86-64 (Native)
Parent Process: launchd [273]
Date/Time: 2012-10-22 23:33:07.226 +0200
OS Version: Mac OS X 10.7 (11A390)
Report Version: 8
Interval Since Last Report: 4918 sec
Crashes Since Last Report: 2
Per-App Crashes Since Last Report: 2
Anonymous UUID: 3DE933E2-7A48-4840-91F4-7DC466ED9C26
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
@executable_path/../Frameworks/iPodUpdater.framework/Versions/A/iPodUpdater
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/iPodUpdater.framework/Versions/A/iPodUpdater
Referenced from: /Applications/iTunes.app/Contents/MacOS/iTunes
Reason: unsafe use of @executable_path in /Applications/iTunes.app/Contents/MacOS/iTunes with restricted binary
Binary Images:
0x102a96000 - 0x103c36fff com.apple.iTunes (10.7 - 10.7) <0CC47E12-134F-A9E1-7E4F-3EAC797C3050> /Applications/iTunes.app/Contents/MacOS/iTunes
0x7fff62696000 - 0x7fff626cb1ff dyld (195 - ???) <71093406-21CF-3DBE-A001-802259ED5300> /usr/lib/dyld
Model: MacBook4,1, BootROM MB41.00C1.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.31f1
Graphics: Intel GMA X3100, GMA X3100, Built-In, 144 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz, 0xAD00000000000000, 0x48594D503131325336344350362D59352020
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz, 0xAD00000000000000, 0x48594D503131325336344350362D59352020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.36.5)
Bluetooth: Version 2.5.0b13, 2 service, 12 devices, 2 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: FUJITSU MHY2160BH, 160.04 GB
Parallel ATA Device: MATSHITADVD-R UJ-867
USB Device: Built-in iSight, apple_vendor_id, 0x8501, 0xfd400000 / 2
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52f, 0x1d100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8205, 0x1a100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x022a, 0x5d200000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2
And Google chrome just keep loading the page for hours and nothing is appear on its browser. But safari and firefox working absolutly fine.
In addition, I have reboot computer as well but it never worked. Please help me in this occasion.
Eagerly waiting for your response on this issue.
Best Regards,You need to upgrade your copy of MS Office. You're using a version that is 8 years old (at least). You can buy Office 2011, which will work. You could also get a copy of Pages from the App Store, which is cheaper and will open Word files (though not perfectly). Or you could get a free Office clone, like OpenOffice or LibreOffice.
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The apple store is so unhelpful. I have an iMac computer operating on Mac OSX 10.5.8. I want to upgrade to the latest Mountain Lion operating system so I can work with the iCloud on my computer and download my emails. I can't seem to purchase this on-line as it keeps telling me to go to the app store. I haven't got the app store on my computer as I am told I need iCloud for which I need the new operating system, which I can't download or purchase as I am sent back to an instruction telling mee to go to the app store icon.
How difficult can it be to simply purchase the software on-line have it shipped to you so you can install it, in the event it cannot be downloaded as it appears it can't be based on my curent operating systems being Mac OSX 10.5.8.Requirements for OS X 10.6 'Snow Leopard'
http://support.apple.com/kb/SP575
Whilst Apple have withdrawn Snow Leopard from download, you can still get it from Apple by calling 1-800-MY-APPLE (if you are in the USA) and they will supply the SL DVD for $30. You can also purchase the code to use to download Lion from the same number.
Requirements for Mountain Lion:
http://www.apple.com/osx/specs/ -
I have upgraded to Mountain Lion and have found that some of my software no longer works, notably Image Browser and also the Epson Scanner Perfection 3490 software. Is there a 'patch' or way to allow me to use these programmes especially the scanner.
Apple discontinued support for PowerPC apps with Lion, I think, so you're out of luck there. No patch coming, unfortunately. Best to upgrade whatever old applications you have or, since it seems like you're using some relatively old software, scout around for replacements that give you the functionality you need.
Go to Apple menu > System Preferences > Print & Scan and select your scanner from the list--if it's not there you'll need to add it (start with the little plus icon). Once you have it in the list you can click on the Open Scanner button and a pretty barebones scanner driver will load for you. But Image Capture (as mentioned previously), found in your Applications folder, will probably do the job as adequately, or better, than your old scanner software. -
I have requested for free up gradation of mountain lion os. My mac meets all the eligibility standards. I applied it on 25th and haven't got any code till now. Pls help
After you press download, check your Launchpad. The icon will show up with what looks like a white dot where you'd expect to see a progress bar. That white dot actually is the progress bar, as ML is a 4GB download and can take anywhere from 1 to 15 hours, depending on your connection speed. On the average 1.5Mbps economy connection, it will take about 7 hours to download.
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I recently had to replace my 2009 Macbook Pro's hard drive. I had the apple store upgrade the OS to Mountain Lion while it was in being repaired. I want to restore all of my old data and files. If I perform a restore from Time Machine, with a date prior to having the hard drive replaced, will it revert back to the old OS?
No, it won't revert to the prior OS X but you you may have third party apps installed that were compatible with Lion that may not be compatible with Mountain Lion.
App Compatibility Table - RoaringApps - App compatibility and feature support for OS X & iOS
After you restore from TM, check HD > Incompatible Software -
I recently upgraded my macbook to mountain lion. Before doing so I used time machine to back up my entire laptop with an external hard drive.
When I got my computer back it was clean....all pics, music, documents, bookmarks etc. are gone. How do I get these files off the external hard drive and back onto my laptop with the new upgrade?I recently upgraded my macbook to mountain lion. Before doing so I used time machine to back up my entire laptop with an external hard drive.
When I got my computer back it was clean....all pics, music, documents, bookmarks etc. are gone. How do I get these files off the external hard drive and back onto my laptop with the new upgrade? -
Hard drive packed up, but had Time Machine backup. I installed new ssd and upgraded to Mountain Lion, but I can't find iPhoto library and photos or iTunes songs? Is there an answer to this? A backup run did not install either photos or songs. Graham
Thanks so much but none of that helped. It was driving me crazy because it would back up another external drive. I just changed the name of the drive from iPhoto/iTunes Library to Media Libraries and IT WORKED!! I guess for some reason it didn't like the drive being called iPhoto or iTunes ???? I don't understand but I have tried so many solutions and exchanging things out but the name change did it????!!!
Thank you for your help and replying to this. Guess I made my own issue!
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