I reset my password but my account is still disabled

Please I need help

My password for my iTunes account. Every time I try to update an app from my phone it tells me that my account has been disabled. Then gives me the prompt to reset my account. I did that and got  the conformation email that I changed my password but I still cannot update my apps from the app store on my phone. It just say the same thing that my account has been disabled for security reasons. 

Similar Messages

  • TS2446 i have reset my password but my account is still disabled

    i havent used my itunes account for about 9 months. i found out someone had hacked it so i changed my password then i forgot the new password. now i just bought a new iphone and i cant use my apple id because it says its disabled. ive reset my password again and its still disabled.

    Contact itunes support

  • TS2446 I've reset me password and my account is still disabled

    I've reset my apple id password and my account says it is still saying disabled.

    Did you ever get this resolved?  I can't get any help from Apple and resetting my password didn't help.

  • TS2446 i reset my password but yet apple id is disabled

    i reset my password but yet apple id is disabled  
    <Email Edited by Host>

    Welcome to the Apple Community.
    When your account becomes disabled, Apple provides the following recommendation:
    "This message means that someone tried and failed to sign in to your account multiple times. The Apple ID system disables the account to prevent unauthorized people from gaining access to your information. You need to reset your password, following the instructions at the Apple ID website".
    Visit iForgot.com and follow the instructions there.
    In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
    Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
    In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
    In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > store, scroll down and tap your ID)
    If that doesn't help you might try contacting Apple through iTunes Store Support
    I have asked for your email address to be edited out. Posting your address in an open thread is a sure way to be bombarded by unwanted email, remember it will be here long after you have resolved your problem, for automated detection software to find.
    If you want people to contact you, enable others to see your email address in your profile.

  • I tried to log on my new ipad and forgot the password combination.  Due to several tries the ipad is locked up.  I remembered the password but my ipad is still disabled.  How do I get it going again?

    I tried to log on my new ipad and forgot the password combination.  Due to several tries the ipad is locked up.  I remembered the password but my ipad is still disabled.  How do I get it going again?

    You have to restore the device within iTunes. You want to use the same computer that you always sync with so that you can restore your app data and settings. You can restore with any other computer, but you will lose everything on the iPad.
    iOS: Wrong passcode results in red disabled screen
    This will tell you how to restore
    iTunes: Backing up, updating or restoring iOS software
    If you cannot restore that way, you may have to use recovery mode
    iPad: Unable to update or restore

  • TS2446 I reset my password and my ID is still disabled.  What next?

    I reset my password when my account was disabled for security reasons.  It is still disabled.  What do I do now?

    Is this on an iOS device ? After resetting the password you might need to log out of your account on a device by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6+) and then log back in so as to 'refresh' the account on it
    If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • HT1911 Great if it worked - BUT IT DOESN'T - have reset my password but your USELESS ITUNES STILL WILL NOT ACCEPT MY NEW PASSWORD

    HAD MY ACCOUNT BLOCKED BECAUSE YOUR SYSTEM WOULD NOT ACCEPT MY PASSWORD
    WENT TO RESET PASSWORD AND YOUR SYSTEM WOULD NOT ACCEPT MY BIRTHDAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    TOLD IT TO SEND AN EMAIL ........................ 10 REQUESTS LATER, GOT ONE EMAIL
    RESET PASSWORD ...... ALL ACCEPTED ............ UNTIL I GO BACK INTO THE EVER USELESS AND FUTILE ITUNES
    NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO PASSWORD NOT ACCEPTED
    MUST BE RESET
    RINSE AND REPEAT .......... OH AND INBETWEEN ................... SYSTEM TIMES OUT ................. INCREDIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    SO NOW, SITTING OVERSEAS, NO ACCESS TO ITUNES AS ACCOUNT STILL BLOCKED YOU MORONS

    THESE ARE MAINLY USER-TO-USER FORUMS, YOU ARE NOT TALKING TO ITUNES SUPPORT HERE. AFTER RESETTING YOU PASSWORD HAVE YOU TRIED LOGGING OUT AND THEN BACK INTO YOUR ACCOUNT TO SEE IF IT THEN WORKS ?

  • I have been trying to recover or reset my password, but the reset email never comes, so I can't change my password. I tried to open a new itunes account to assign my iphone 4 to, but it always defaults to the old itunes account?

    I have been trying to recover or reset my password, but the reset email never comes, so I can't change my password. I tried to open a new itunes account to assign my iphone 4 to, but it always defaults to the old itunes account?

    Me too! I tried to reset many times the password of my daughter’s id but she never received an email with instructions. :-(

  • When I try to sign into my Apple ID account, I get a message that says "An unknown error has occurred"  I reset my password but that didn't help.  What do you suggest?

    When I try to sign into my Apple ID account, I get a message that says "An unknown error has occurred".  I reset my password but that has not helped.  I am trying to update iPhoto.  I just installed Maverick X.  Thank you

    Restart your Mac then try again.

  • I have some money left from a gift card on an itunes account, but can't log in.  I've tried to reset the password but I didn't receive the email. Also I can't remember the security question. What can I try next?

    I have some money left from a gift card on an itunes account, but can't log in.  I've tried to reset the password but I didn't receive the email. Also I can't remember the security question. What can I try next?

    Reset Security Questions
    http://support.apple.com/kb/ht5312
    If you still have problem, call Apple to help reset your Security Question.
    http://support.apple.com/kb/HT5699

  • I have forgotten the answers to my security questions. How can I purchase songs on iTunes? I have reset my password but it sitll requires that I answer the two questions because I have not made purchases on this computer. What can I do?

    I have forgotten the answers to my security questions. How can I make a purchase on iTunes? I have reset my password but for some reason iTunes still asks me to answer the two security questions. Help me!

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT5787 I don't understand I am sure I've answered the security questions properly and I have tried reseting the password but no email arrives in my box to help me reset????

    I don't understand I am sure I've answered the security questions properly and I have tried reseting the password but no email arrives in my box to help me reset????

    Then contact Apple Support, if your recovery email is not working - only AppleSupport will be able to help you. See this webpage on how to contact Apple Support in your country (There are either telephone umbers given or an email form):
              Apple ID: Contacting Apple for help with Apple ID account security
    Explain, that you need help with an account security problem.
    You can also try to email the iTunes Support using this form:  https://ssl.apple.com/emea/support/itunes/contact.html

  • My apple id was disabled, and i reset the password but it still says its disabled. Has anyone solved this problem?

         my apple id was disabled, and i reset the password but it still says its disabled. Has anyone solved this problem?

    I solved that particular problem for myself (although I am running iTunes 11 under Snow Leopard on an iMac) by deselecting one of my Users Admin. privs. You see, I had two users w/admin privs & iTunes now plays nicely when there is only one admin.
    Otherwise, I would keep getting stuck in an "infinite loop" of resetting passwords over & over and still iTunes was a mess - albeit on an intermittent basis which was absolutely driving me nuts!
    I also think that firing up Safari and signing into my account @ apple first seems to help; providing that an apple cookie gets placed in my machine before I go to the iTunes store and enjoy surfing around there.
    Anyways, good luck~

  • TS1368 I am recieving the following message when attempting to sign into my iTunes store - An unknown error has occurred. can someone please help me I have reset my password but still unable to log in. help!!

    I am recieving the following message when attempting to sign into my iTunes store - An unknown error has occurred. can someone please help me I have reset my password but still unable to log in. help!!

    I am recieving the following message when attempting to sign into my iTunes store - An unknown error has occurred. can someone please help me I have reset my password but still unable to log in. help!!

  • I have iPhone4 and i make a restore , i tried to activate the device but it give me that the ID is wrong, I tried to signing in by PC but its giving me message that the id disabled for safety reason, i tried to reset the password but its not coming to e

    I have iphone4 ,Imade a restore for it
    while activation the divec but unfortunately I forgot the password for the I cloud
    I tried to reset the password , but it reset for me the password for the apple Id
    I tried to sign in throw PC many times , then I find a message that my id is disabled for safety reason
    I want to active my phone but I don't know what to do

    Found the answer to my question after posting (in related discussions)
    https://discussions.apple.com/message/12331666#12331666
    Will call Apple Care as soon as I can.

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