I restarted Windows 8, but now my keyboard and touchpad don't work!

I have an HP Envy M6-1184ca laptop that I got about 4 weeks ago. It's running Windows 8 64-bit. Today, I downloaded and installed VirtualBox and it disabled my wireless adapter for the installation. So, when it was done, I tried to re-enable it, but it wouldn't enable, so I went to reboot. I saw that there were updates available so I chose update and restart. It updated and restarted.
But, when it showed the lock screen, my cursor wasn't there. I tried moving my finger on the touchpad. It didn't work. Clicking did nothing. Typing and pressing keys did nothing, except for the keyboard light key and the brightness controls. I can still log in however since I've got a fingerprint reader. But after it logs me in, everything on the keyboard stops working, even the screen brightness controls and the keyboard light button! I get no error messages whatsoever.
I've tried several hard reboots and nothing fixed it. I'm out of ideas. I don't want to re-install Windows because I have files that can never be recovered, ever. They'd be lost for good. And I haven't backed them up! Please help me!

Hi,
You should still be able to connect a usb keyboard and mouse to use as a workaround in Windows. You should strongly consider running Windows system restore and choosing a restore point before 02/03/2013. That should take care of the majority of the issues.
Afterwards do not run the Windows update in automatic mode. Find out which update that it wants to install and do a Google search for issues with it. You can not have been alone in having this happen.
Reinstall the HP Quick Launch software and the HP Software framework.
If you have Windows 8 Pro as your operating system, then you can use Hyper-V instead of VirtualBox. VirtualBox may have been the root cause.
Share your results here.
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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When you boot to the Ubuntu system, before you chroot, look at the output of lsmod and note the modules in use. In particular, I am interested in modules that contain 'lpc', So try lsmod | grep lpc
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./usr/lib/modules/3.15.8-1-ARCH/modules.alias.bin
./usr/lib/modules/3.15.8-1-ARCH/modules.builtin.bin
./usr/lib/modules/3.15.8-1-ARCH/modules.devname
./usr/lib/modules/3.15.8-1-ARCH/modules.dep.bin
./usr/lib/modules/3.15.8-1-ARCH/kernel
./usr/lib/modules/3.15.8-1-ARCH/kernel/padlock-aes.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/rmd256.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/blowfish_generic.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/blowfish_common.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/tcrypt.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/dm-mod.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/aes-x86_64.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/af_alg.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/padlock-sha.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/sha512_generic.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/ccp.ko
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./usr/lib/modules/3.15.8-1-ARCH/kernel/ctr.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/camellia-aesni-avx-x86_64.ko
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./usr/lib/modules/3.15.8-1-ARCH/kernel/glue_helper.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/md4.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/rng-core.ko
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./usr/lib/modules/3.15.8-1-ARCH/kernel/ccp-crypto.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/crypto_user.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/usb-common.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/dm-region-hash.ko
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./usr/lib/modules/3.15.8-1-ARCH/kernel/xts.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/serpent-avx2.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/scsi_mod.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/seed.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/ehci-hcd.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/algif_skcipher.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/public_key.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/xor.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/zlib.ko
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./usr/lib/modules/3.15.8-1-ARCH/kernel/oid_registry.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/salsa20-x86_64.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/sha512-ssse3.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/rmd160.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/gf128mul.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/lz4hc.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/gcm.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/cts.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/xcbc.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/async_xor.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/dm-mirror.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/x509_key_parser.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/asn1_decoder.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/crct10dif-pclmul.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/aesni-intel.ko
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./usr/lib/modules/3.15.8-1-ARCH/kernel/ext4.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/dm-bufio.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/arc4.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/michael_mic.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/libahci.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/uas.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/jbd2.ko
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./usr/lib/modules/3.15.8-1-ARCH/kernel/serpent_generic.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/asymmetric_keys.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/rmd320.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/anubis.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/khazad.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/libata.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/ghash-clmulni-intel.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/async_memcpy.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/twofish_common.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/ahci.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/wp512.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/lz4hc_compress.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/crc32-pclmul.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/atkbd.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/ghash-generic.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/md5.ko
./usr/lib/modules/3.15.8-1-ARCH/kernel/cryptd.ko
./usr/lib/modules/3.15.8-1-ARCH/modules.symbols.bin
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Sorry, i'm not good at these things, so which driver i should install if it's the case? (By the way, i added atkbd to the MODULES= and "earlymodules=atkbd modules-load=atkbd" to the kernel parameters, but i didn't make any change.)
Pse wrote:
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Quote from: Svenomous on 25-September-06, 23:08:26
Have you tried using a usb keyboard/mouse?
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Thinkpad Yoga 13 keyboard and mousepad don't work

Hello people!
Last time I went to US, I've bought this machine from Amazon: Lenovo ThinkPad Yoga Signature Edition - 12.5" 2-in-1 Touchscreen Notebook PC - Intel i5 Haswell / 8GB RAM / 128GB SSD / WiFi / Webcam / Windows 8.1 - Black
I love it! At least until two weeks ago... after a windows/lenovo update things starts to be really hard.
My keyboard and mousepad simple don't work anymore, totally unresponsive. If I hit "del" to access the bios, the keyboard does work, after that, when windows is loading and fully loaded, I've got only the "tablet" mode.
The only thing that works correctly is the touchscreen, as it only recognize itself as a tablet, not as a ultrabook. The screen also rotates automatacly when windows is fully loaded, so I have to use the tent mode with an external usb keyboard/mouse or type in the screen keyboard...
I leave in Brazil, got in contact with lenovo suport team here, after a lot of procedures, that didn't solve the problem, they told me to get in contact with lenovo US and ask for an original dvd recovery.
Is there anyone with a different approach to solve this problem?

First try SMC and PRAM resets:
support.apple.com/kb/ht3964
http://support.apple.com/kb/ht1379
If no success, make an appointment at an Apple store genius bar for a free diagnosis.
Ciao.

I have reinstalled CS5.1 extended on my new Lenovo Laptop with Win 8.1 64 bit. No installation problems, but now Image Adjustments and tools do not work any more.

Operating Problem with CS5.1 extended. I replaced my old HP Laptop with a new Lenovo laptop with Win 8.1 and reinstalled CS5.1 64-bit version. The software downloaded and installed correctly and worked for a day, but when I rebooted the next day, the Image Adjustments and tools functions did not respond any more. I have uninstalled and redownloaded/ reinstalled without success.

Notebook Info
1 x Lenovo G710 Notebook, Intel® Core™ i5, 43,9 cm (17,3 "), 1000 GB HD,
Intel Core i5-4210M 2,60 GHz, (Turbo-Boost 2.0 bis 3,20 GHz)
43.9 cm (17.3") 900p (HD+) LED-Display (1600 x 900)
8192 MB DDR3-RAM
Harddisk: 1000GB SATA
NVIDIA N15V-GM mit 1GB DDR3
Prefs
As per download settings, I changed nothing
Image Info
Jpg conv.from RAW Canon, dim. 4746x3567, 6,64 Mb
The software worked on the first day, problems appeared next day. I uninstalled and deleted the exe.file, then redownloaded and reinstalled but same problem persists.
I then downloaded and installed on my PC and everything works.
Regards Roland

Keyboard and Cursor don´t work

Hi, my MacBook Pro has some problems after installing Leopard. the cursor is reacting quite slowly (like the keyboard). Sometimes it takes almost one minute until the cursor is moving. Will 10.5.1 solve the problem?

Michael Hoehne wrote:
Hi, my MacBook Pro has some problems after installing Leopard. the cursor is reacting quite slowly (like the keyboard). Sometimes it takes almost one minute until the cursor is moving. Will 10.5.1 solve the problem?
No!
You have some issue that must be resolved before doing anything else with your computer.
Do you know if SpotLIght has finished indexing your drive(s)?
What does your console show for system activity?
Have you used DU to check the disk and file permissions?
Have you reset the PRAM and NVRAM?
There are many things you have to check to solve your problem, but 10.5.1 will most likely make the situation worse.
What you are experiencing is not typical of a Leopard installation and not one of the minor issues that 10.5.1 addresses.
You need to supply us with more information about your problems.

Windows 8.1 install crashed my keyboard and touchpad

I attempted to install 8.1 last night having forgotten about the warnings. Had the black screen of death this morning. After rebooting Windows reverted to 8.0. But now my keyboard and touchpad arent working. Says the ps2 compatible drivers arent
working. Every reboot and driver update I try does nothing. any help would be greatly appreciated.

keyboard and touchpad arent working.
Sounds like a laptop? Which model? Is there any alternate input you can use? Touch? USB for wired or wireless?
Can you at least use your keyboard when booting? E.g. get into the Command only boot?
Robert Aldwinckle

Laptop keyboard and touchpad not working in Windows 8.1

I just upgraded my S875-S7248 to Windows 8.1 last night. At first, everything seemed to be fine. However, this morning, the keyboard and touchpad had stopped working, and nothing I've tried has fixed it. After some research, I figured out how to open the Device Manager, and the both devices are showning the infamous yellow triangle. When I click on the device, I see the message "Windows cannot start this hardware device because its configuration information (in the registry) is imcomplete or damaged (Code 19)". Both devices are PS/2 devices, and I have tried uninstalling and reinstalling the device, and updating the driver, but to no avail. In addition, I've run the Toshiba Service Station driver update, but it doesn't retrun any new updates either.
So, short of unstalling Windows 8, what can I do to fix this?
Solved!
Go to Solution.

Hi rmikereese
I had the same issue - but luckily you dont have to uninstall Windows 8 (at least I didn't need to)
Running a system restore should bring your computer before you installed the "critical updates" from Toshiba. Fortunately I had a usb mouse already installed (because like you, my touchpad was also not working)
1. Restart Computer and Sign In
Note: I had to use the on-screen keyboard option found on the Ease of Access found at the bottom left of the screen
2. Right Click on "My Computer" (aka "Computer" aka "This PC") and click on Properties
3. Click on System Protection (3rd option on the left menu)
At this point a new System Properties window will pop up already on a System Protection tab
4. Click System Restore...
5. Choose restore point --> I had an option for "Windows Update" which was a "Critical Update"
My computer reset the registry and my touchpad and keyboard began working again!
When Toshiba tells you that you have Updates (Toshiba Support Driver) IGNORE IT!
Hope this works for you!
-Joe

I restarted Windows 8, but now my keyboard and touchpad don't work!

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