I restored my computer to factory and now I am unable to get flash player to work.

How do I get flash player to work.  I have trouble shooted it.  It appears to be there - passes test that indicates it is installed.  however when I go to a site where I had crearted a special DVD that I need for cousin's funeral tomorrow, it says I need to update flash player.   ????   I'm am stumped and frustrated.

What OS?
What browser?

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