I restored my iPad 2. I'm unable to re-download "Newsweek" purchased issues. It is an "in-app" purchase. I'm tapping "Restore All Purchases" in the Newsweek for iPad app, but it is not restoring. I see the "Buy" button next to a purchased issue.

Hello Wh1t3ym0u53,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Best of luck,
Mario

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My ipod screen does not light, I can see the icons, connects to itunes but it does not even light up the brightness of the screen. I made it the restoration of production and did not work.

My ipod screen does not light, you can see the icons, connects to itunes but it does not even light up the brightness of the screen. I made him the restoration of production and did not work.
Please I need to know what do I have to do.
Regards

If you can't enter the passcode then you have to place the iPod in recovery mode and then restore the iPod via iTunes. For ecovery mode see:
iPhone and iPod touch: Unable to update or restore
Note that this requires using the sleep/wake button. If you are not successful then there is nothing else that I know you can do.

So, I have created my home sharing from my base computer to my laptop. On my lap top I see the tab for home sharing but it will not let me connect to my computer to share my music over. I have done everything iTunes has told me to but it still won't work.

So, I have created my home sharing from my base computer to my laptop. On my lap top I see the tab for home sharing but it will not let me connect to my computer to share my music over. I have done everything iTunes has told me to but it still won't work. Any help would make my day...

I got some more info that may help.
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Thanks

HT1296 I cannot sync with my music on itune to iphone. I checked the songs, or the play list, start sync, but it does not put them on the iphone. Some of the songs are from CDs

I cannot sync with my music on itune to iphone. I checked the songs, or the play lists, start sync, but it does not put them on the iphone. Some of the songs are from CDs

Hi Mike,
I have Iphones since they cam out buy IO7 on my iphone 4 is slow and frustrating. I sync itunes with sync window. I tried cable and wireless. I have enough space. If I have a playlist say with 200 songs it will say on itunes sync window syncing 200 songs however I only get 150 songs on my iphone. I have restored iphone twice, I have tried playlists and smart play lists. It seems not to sync the same songs all the time. Prior to IO7 in sinced all my songs. I see on the chats that this is a big problem. Do you have any solutions. the songs that dont sync are the same format as those that do.
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On Comcast home page, I want to see TV Listings, but Firefox will not let me see the listing, Explorer will show the TV Listing, but I do not use Explorer.

The page isn't redirecting properly
Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
This problem can sometimes be caused by disabling or refusing to accept c

I think this is mentioned in that support article, but just in case:
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:
* right-click and choose View Page Info > Security > "View Cookies"
* (menu bar) Tools menu > Page Info > Security > "View Cookies"
In the dialog that opens, you can delete your comcast cookies individually.
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User Property changes show up on the outlook 2013 UI correctly but it does not show up on the MailItem User Properties in Shared Account between PCs Environment

Hello There,
I have written an Outlook Add-In to add several User Properties to our incoming emails. This add-in will be installed in 100 computers in different states and our Exchange server is hosted in our datacenter in CA.
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Does anyone know how I can refresh the MailItem after its UserProperties has been changed from another pc in a shared account environment.
These are my codes to save a property and show all properties:
Public Sub SaveUserProperty(xName As String, xValue As String)
Dim ns As Outlook.NameSpace = Me.Application.GetNamespace("MAPI")
Dim oMailItem As Outlook.MailItem = Nothing
Dim oUserProperties As Outlook.UserProperties = Nothing
Dim oUserProperty As Outlook.UserProperty = Nothing
Try
oMailItem = ns.GetItemFromID(curMailId)
oUserProperties = oMailItem.UserProperties
oUserProperty = oUserProperties.Find(xName)
If oUserProperty IsNot Nothing Then
oUserProperty.Value = xValue
End If
oMailItem.Save()
Catch ex As Exception
MsgBox(String.Format("{0}: {1}{2}", "SaveProperty", vbTab, ex.Message))
Finally
If Not IsNothing(oUserProperty) Then
Marshal.ReleaseComObject(oUserProperty)
oUserProperty = Nothing
End If
If Not IsNothing(oUserProperties) Then
Marshal.ReleaseComObject(oUserProperties)
oUserProperties = Nothing
End If
If Not IsNothing(oMailItem) Then
Marshal.ReleaseComObject(oMailItem)
oMailItem = Nothing
End If
If Not IsNothing(ns) Then
Marshal.ReleaseComObject(ns)
ns = Nothing
End If
End Try
End Sub
Public Sub ShowUserProperties()
Dim builder As StringBuilder = New StringBuilder()
Dim ns As Outlook.NameSpace = Me.Application.GetNamespace("MAPI")
Dim oMailItem As Outlook.MailItem = Nothing
Dim oUserProperties As Outlook.UserProperties = Nothing
Dim oUserProperty As Outlook.UserProperty = Nothing
Try
oMailItem = ns.GetItemFromID(curMailId)
oUserProperties = oMailItem.UserProperties
For Each oUserProperty In oUserProperties
builder.AppendFormat("{2}:{0}{3}{1}", vbTab, vbNewLine, oUserProperty.Name, oUserProperty.Value)
Runtime.InteropServices.Marshal.ReleaseComObject(oUserProperty)
Next
If (builder.Length > 0) Then
System.Windows.Forms.MessageBox.Show(builder.ToString(), "The UserProperties collection")
End If
Catch ex As Exception
MsgBox(String.Format("{0}: {1}{2}", "ShowUserProperties", vbTab, ex.Message))
Finally
If Not IsNothing(oUserProperty) Then
Marshal.ReleaseComObject(oUserProperty)
oUserProperty = Nothing
End If
If Not IsNothing(oUserProperties) Then
Marshal.ReleaseComObject(oUserProperties)
oUserProperties = Nothing
End If
If Not IsNothing(oMailItem) Then
Marshal.ReleaseComObject(oMailItem)
oMailItem = Nothing
End If
If Not IsNothing(ns) Then
Marshal.ReleaseComObject(ns)
ns = Nothing
End If
End Try
End Sub

Outlook will not see the latest changes downloaded from Exchange (or changed through MAPI bypassing the Outlook Object Model on the local machine) until the MailItem object is completely released and reopened. The explorer list shows the changes since it
is fed off the underlying folder contents table, not the cached MailItem object.
There is nothing you can unless you make sure the MailItem object is released and is never kept referenced fro any prolonged periods of time.
Dmitry Streblechenko (MVP)
http://www.dimastr.com/redemption
Redemption - what the Outlook
Object Model should have been
Version 5.5 is now available!

Subject - Adding movies to iTunes that had previously been deleted. Having just purchased an AppleTV, I wanted to re-encode a few movies at a higher resolution (Handbrake). I deleted the old version from iTunes, but it would not let me add the new version

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I'm using iTunes 11.1.3.8 on Windows 7. I appreciate any help that could be offered.

In iTunes, do Store->View my AppleID
Click "Deuthorize ALL"
Then, on any computers you still have, do Store->Authorize this computer. If there are less than 5, you will have no problem.
You can only do "deauthorize all" once a year, so in the future, if you ever throw a computer away, remember do to "Store->Deauthorize this computer" first.

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Hi,
I did all the steps, that were mentioned above, but still I am not getting free option.
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Did you create a new account using an email address not used with Apple before?
Maybe your county does not allow a None.
I am in the US and created a None account using those instructions.

I have real player installed, but I am not able to see the plugin to download videos from youtube in firefox.

I have real player installed.
usually "download" icon appears above the video to download from youtube. but now, it is not appearing.
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I can enter the IP address in my web browser, then I am asked to log in as the Printer Administraitor.
This allows me direct access to the printer, right from my iPhone.
When I have completed this, I can use the airprint feature.
My problem is, I don't want to log in every time. Any advice?

My computer tells me I purchased the Rod Stewart Christmas album, but I did not. How can I get iTunes to cancel this "purchase". Also this thing has just started playing when I turn on my computer, how do I stop it?

My computer tells me I purchased Rod Stewart's Christmas album. I DID NOT. How do I get iTunes to cancel the purchase. Also, this thing has suddenly started playing when I turn on my computer. How do I make it stop?

It is probably too late to cancel it, but contact the iTunes store support staff at http://www.apple.com/emea/support/itunes/contact.html and see what they can do for you.

When we delete a pdf from a file, the deleted file remains in the file for a while but we are not able to open preview or open the file. We recently upgraded to XI Pro. Is this common?

Has anyone else experienced this?

Hi Internetwerx,
I'm not sure that I follow. Are you removing PDF from a Portfolio, and it remains in the Portfolio briefly after deletion?
What operating system and version are you on? When you say that the file remains for a while, what makes it disappear? Does it disappear when you save the portfolio, or change preview modes?
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Best,
Sara

My iMac crashes and reboots 9/10 times when Iog off an account. I looked at the Console for a log but I am not sure what I am looking for. What is the best way to try to find what is causing this?

Hello,
I have an issue where my iMac crashes and reboots 9/10 times when I log my wife's account off. I'd like to get it resolved as it is very annoying. We switch between accounts all the time and everytime it crashes I lose a bunch of info from my account. Can anyone help me understand how to fix this issue?
After the reboot a window tells me that my system has recovered from a seriour issue (sounds much like Window$ to me...) and a crash report is show:
Sun Nov 3 11:03:50 2013
panic(cpu 3 caller 0xffffff8022edc19e): Kernel trap at 0xffffff80231d38ae, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000170, CR3: 0x000000042a49c043, CR4: 0x00000000000606e0
RAX: 0xffffff8046d5f590, RBX: 0x0000000000000000, RCX: 0x00000000031f0000, RDX: 0xffffff8044427800
RSP: 0xffffff81f4343870, RBP: 0xffffff81f4343880, RSI: 0x0000000000000000, RDI: 0xffffff8044427800
R8: 0xffffff80655b0c00, R9: 0x0000000000000000, R10: 0xffffff81f4343780, R11: 0xffffffffffffffff
R12: 0xffffff80655b0c00, R13: 0xffffff80461be808, R14: 0x0000000000000000, R15: 0x0000000000000002
RFL: 0x0000000000010246, RIP: 0xffffff80231d38ae, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x0000000000000170, Error code: 0x0000000000000000, Fault CPU: 0x3
Backtrace (CPU 3), Frame : Return Address
0xffffff81f4343500 : 0xffffff8022e22f69
0xffffff81f4343580 : 0xffffff8022edc19e
0xffffff81f4343750 : 0xffffff8022ef3606
0xffffff81f4343770 : 0xffffff80231d38ae
0xffffff81f4343880 : 0xffffff7fa37fcf61
0xffffff81f43438b0 : 0xffffff7fa37fd6a8
0xffffff81f43438f0 : 0xffffff80231b38f4
0xffffff81f4343950 : 0xffffff80231bc5e4
0xffffff81f43439a0 : 0xffffff80231bc2e5
0xffffff81f4343a00 : 0xffffff80231ca2d1
0xffffff81f4343f50 : 0xffffff802323de23
0xffffff81f4343fb0 : 0xffffff8022ef3e06
      Kernel Extensions in backtrace:
         com.webroot.driver.SecureAnywhere(104.0)[4516877C-BD60-3F95-93D2-D2A9EC8F0A00]@ 0xffffff7fa37fb000->0xffffff7fa37fffff
            dependency: com.apple.iokit.IOHIDFamily(2.0.0)[1185D338-98A5-345E-84F8-E59DF819A61B]@0xffff ff7fa3776000
BSD process name corresponding to current thread: loginwindow
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide:     0x0000000022c00000
Kernel text base: 0xffffff8022e00000
System model name: iMac12,2 (Mac-942B59F58194171B)
System uptime in nanoseconds: 196008980876705
last loaded kext at 71419521029131: com.apple.driver.AppleUSBCDC          4.2.1b2 (addr 0xffffff7fa5341000, size 20480)
last unloaded kext at 71479557418411: com.apple.driver.AppleUSBCDC          4.2.1b2 (addr 0xffffff7fa5341000, size 16384)
loaded kexts:
com.webroot.driver.SecureAnywhere          104
com.logmein.driver.LogMeInSoundDriver          1.0.0
com.apple.filesystems.smbfs          2.0.0
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AGPM          100.14.11
com.apple.filesystems.autofs          3.0
com.apple.driver.AppleBluetoothMultitouch          80.14
com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
com.apple.driver.AppleMikeyHIDDriver          124
com.apple.driver.AudioAUUC          1.60
com.apple.driver.AppleUpstreamUserClient          3.5.13
com.apple.driver.AppleHDA          2.5.2fc2
com.apple.kext.AMDFramebuffer          1.1.4
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.AMDRadeonX3000          1.1.4
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6
com.apple.driver.AppleMikeyDriver          2.5.2fc2
com.apple.driver.AppleIntelHD3000Graphics          8.1.8
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AppleHWAccess          1
com.apple.driver.AppleSMCLMU          2.0.4d1
com.apple.kext.AMD6000Controller          1.1.4
com.apple.driver.AppleSMCPDRC          1.0.0
com.apple.driver.AppleBacklight          170.3.5
com.apple.driver.AppleMCCSControl          1.1.12
com.apple.driver.AppleIntelSNBGraphicsFB          8.1.8
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.driver.AppleLPC          1.7.0
com.apple.driver.AppleThunderboltIP          1.0.10
com.apple.driver.AppleIRController          325.7
com.apple.iokit.SCSITaskUserClient          3.6.0
com.apple.driver.AppleUSBCardReader          3.3.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          35
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.4.0
com.apple.driver.AppleUSBHub          650.4.4
com.apple.driver.AirPort.Atheros40          700.74.5
com.apple.driver.AppleFWOHCI          4.9.9
com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9
com.apple.driver.AppleAHCIPort          2.9.5
com.apple.driver.AppleUSBEHCI          650.4.1
com.apple.driver.AppleACPIButtons          2.0
com.apple.driver.AppleRTC          2.0
com.apple.driver.AppleHPET          1.8
com.apple.driver.AppleSMBIOS          2.0
com.apple.driver.AppleACPIEC          2.0
com.apple.driver.AppleAPIC          1.7
com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
com.apple.nke.applicationfirewall          153
com.apple.security.quarantine          3
com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
com.apple.kext.triggers          1.0
com.apple.driver.IOBluetoothHIDDriver          4.2.0f6
com.apple.driver.AppleMultitouchDriver          245.13
com.apple.iokit.IOSerialFamily          10.0.7
com.apple.driver.DspFuncLib          2.5.2fc2
com.apple.vecLib.kext          1.0.0
com.apple.iokit.IOAudioFamily          1.9.4fc11
com.apple.kext.OSvKernDSPLib          1.14
com.apple.iokit.IOSurface          91
com.apple.iokit.IOAcceleratorFamily          98.7.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
com.apple.iokit.IOBluetoothFamily          4.2.0f6
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.kext.AMDSupport          1.1.4
com.apple.AppleGraphicsDeviceControl          3.4.12
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.driver.AppleSMBusController          1.0.11d1
com.apple.driver.AppleSMBusPCI          1.0.12d1
com.apple.driver.AppleHDAController          2.5.2fc2
com.apple.iokit.IOHDAFamily          2.5.2fc2
com.apple.iokit.IONDRVSupport          2.3.6
com.apple.iokit.IOGraphicsFamily          2.3.6
com.apple.driver.AppleSMC          3.1.6d1
com.apple.driver.IOPlatformPluginLegacy          1.0.0
com.apple.driver.IOPlatformPluginFamily          5.5.1d27
com.apple.driver.AppleThunderboltEDMSink          1.2.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.driver.AppleUSBHIDKeyboard          170.15
com.apple.driver.AppleHIDKeyboard          170.15
com.apple.iokit.IOAHCISerialATAPI          2.6.0
com.apple.driver.AppleThunderboltDPOutAdapter          2.5.0
com.apple.driver.AppleThunderboltDPInAdapter          2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.0
com.apple.iokit.IOUSBHIDDriver          650.4.4
com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0
com.apple.iokit.IOUSBMassStorageClass          3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
com.apple.driver.AppleUSBMergeNub          650.4.0
com.apple.driver.AppleUSBComposite          650.4.0
com.apple.driver.AppleThunderboltNHI          1.9.2
com.apple.iokit.IOThunderboltFamily          2.8.5
com.apple.iokit.IOUSBUserClient          650.4.4
com.apple.iokit.IO80211Family          600.34
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IOEthernetAVBController          1.0.3b3
com.apple.driver.mDNSOffloadUserClient          1.0.1b4
com.apple.iokit.IONetworkingFamily          3.2
com.apple.iokit.IOAHCIFamily          2.6.0
com.apple.iokit.IOUSBFamily          650.4.4
com.apple.driver.AppleEFINVRAM          2.0
com.apple.iokit.IOHIDFamily          2.0.0
com.apple.driver.AppleEFIRuntime          2.0
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          278.10
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.AppleKeyStore          2
com.apple.driver.DiskImages          371.1
com.apple.iokit.IOStorageFamily          1.9
com.apple.iokit.IOReportFamily          21
com.apple.driver.AppleFDEKeyStore          28.30
com.apple.driver.AppleACPIPlatform          2.0
com.apple.iokit.IOPCIFamily          2.8
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.pthread          1
com.apple.kec.corecrypto          1.0

If you think getting your web pages to appear OK in all the major browsers is tricky then dealing with email clients is way worse. There are so many of them.
If you want to bulk email yourself, there are apps for it and their templates will work in most cases...
http://www.iwebformusicians.com/Website-Email-Marketing/EBlast.html
This one will create the form, database and send out the emails...
http://www.iwebformusicians.com/Website-Email-Marketing/MailShoot.html
The alternative is to use a marketing service if your business can justify the cost. Their templates are tested in all the common email clients...
http://www.iwebformusicians.com/Website-Email-Marketing/Email-Marketing-Service. html
"I may receive some form of compensation, financial or otherwise, from my recommendation or link."

I check the box for remembering passwords and when I go back to see the status, it is unchecked. This is since downloading Comcast's "Constant Guard" which includes a Norton AV.

I am using XP and Firefox 4.0.1

Norton has its own password manager that turns of the Firefox password manager.

I am not able to see the Business area in Discoverer desktop

Hi,
r
I am new to Discoverer
I have created a business area in EUL with user name and password as dewip/dewip in Discoverer administrator and now when I am logging in to Discoverer Desktop with the same user name and password to create workbook I am able to log in but I am not able to find the Business area in the Discoverer desktop.
After creating the business area do we need to do anything ( We don't even have save option to save also).
In Discoverer admin -> tools-> privilages I checked to see the privilages for this user ,but I could not see this user name(dewip) only.
Please help me ,its urgent.
Thanks,
gsr

Hi gsr
If you are working on Desktop and you change the default EUL but it doesn't stick this means that you don't have Admin rights over your machine.
In order to make these setting stick you need to have permission to update the system registry.
If you really cannot be given these rights then I suggest you ask you system admin to change the registry setting for you on your machine so that it reflects the correct EUL. You will find it here:
1. From the Start button, use Run | regedit
2. Open your registry to display HKEY_CURRENT_USER | Software | Oracle | Discoverer 10
3. Expand the folder called Database
4. Inside here you will see one set of settings that begin with AEUL and another with UEL. The format is like this:
AEUL_username_database and UEUL_username_database
5. You should see the name of the default EUL in the column called Data
6. Right-click on the setting you want to change and from the pop-up select Modify
7. Type the name of the EUL that Desktop should default to for that user in the database, making sure you type it in UPPERCASE
8. Click the OK button
9. Close the registry
When you now connect to Discoverer Desktop you should be in the correct EUL.
Note: this is only required if you don't have admin rights on your PC. If you do have admin rights then Discoverer will set this for itself.
By the way, if you or anyone reading this is unsure about manually editing your registry you should back it up first. Here are the steps:
To backup your registry, follow this workflow:
1. From your PC, click Start | Run
2. In the Run dialog box, type "regedit" and press the Enter key
3. The registry will now be displayed
4. From the registry menu bar, select Registry | Export Registry File
5. When the Export Registry File dialog box opens, give a name to the file you want the registry to be saved as
6. In Export Range, check "All" or "Selected Branch" - Selected Branch will export the current folder, so if you happen to have already navigated down tp the appropriate Discoverer Administrator folder you will be able to back it up
7. Click the Save button
8. Close the registry editor
To restore your registry, follow this workflow:
1. From your PC, click Start | Run
2. In the Run dialog box, type "regedit" and press the Enter key
3. The registry will now be displayed
4. From the registry menu bar, select Registry | Import Registry File
5. Navigate to the folder in which your registry is saved and locate the file
6. Click the Open button - the registry will be restored
7. Close the registry editor
Best wishes
Michael

I am not able to see the valeus in the report on multiprovider.

Hi Gurus,
I have loaded an infoobject Document currency0DOC_CURRCY into DSO and assigned a constant "USD" to it and I am able to see that value in DSO through the display data.
Later I moved the DSO into multiprovider by loading the 0DOC_CURRCY in to multiprovider and wrote a query on it.
But I am not able to see the values for 0DOC_CURRCY in the report.
Why I am not able to see the valeus in the report which is executing on the multiprovider.
PLs help me with a solution.

Hi,
First step is to checck the data in the ODS.
Second is, You use Identify Characteristics and Select Key Figures to make InfoObject assignments between MultiProviders and InfoProviders.
If this is checked you 70 % of the job is Over in your creating multiprovider.
For more information
http://help.sap.com/saphelp_sm40/helpdata/en/cf/bc734190ba137de10000000a155106/content.htms
santosh

I restored my iPad 2. I'm unable to re-download "Newsweek" purchased issues. It is an "in-app" purchase. I'm tapping "Restore All Purchases" in the Newsweek for iPad app, but it is not restoring. I see the "Buy" button next to a purchased issue.

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