I saved a Pages doc yesterday and today I can't open it because I get a message that the doc is missing an index.xml file. Help!

I saved a Pages doc yesterday and today I can't open it because I get a message that says "can't open doc because an index.xml file is missing." Help!

Pages v5 documents do not have an internal index.xml file. When you attempt to open one of these with the older Pages '09, you will get that dialog. Double-click the document icon, or right-click, and open with Pages v5 to access the document contents.

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I started a number doc yesterday and today I can't open it

It says that I need a newer version of Numbers, but I have the most current version. How can I open the doc now?

most likely you used the newest version to create the document and then today your are attempting to open it using the previous version. I keep both versions in my dock so that I know which version I am using:
Version Version
2.3 3.x
The previous version is located in the folder "/Applications/iWork '09"
The new version is located in the folder "/Applications/"

TS1424 downloaded an entire album and everything is fine on my iPod, but on the computer 7 tracks have an exclamation point and when I try to play those track I get a message that the original files are missing.

Exlamation point on 7 tracks from an entire album, all the others are fine. It won't play on the laptop, I get an error message that the original files are missing. But they play fine on the iPod.

Try deleting those missing tracks from your computer's iTunes, connect the iPad to your computer and do File > Transfer Purchases - that should copy them back from the iPod

I have an illustrator file that I was working on yesterday and today I can't open it!

Hello,
I am working on some advertisements in illustrator and I am having a problem.
For the last week now I have been working on these advertisements and everyday I save it when I'm finishing to go home. I come back the next morning to open the file and keep on working and illustrator crashes as soon I attempt to open it. I have had the same problem when opening indesign and flash documents as well.
The only way I have been able to open these documents is to copy all of the documents in question and paste them onto a USB and make a new user on my computer (24in iMac 3.06GHz 4GB RAM running 10.6.2) and once the new user is created I can paste the items into the new user and then they open just fine BUT! If I work with this user for the rest of the day and come in the next day THIS USER can't open the files anymore. So the process starts all over again.
I don't know if this is relivant but we are currently running trail versions of CS4 because my employer doesn't want to purchase the software until I can prove to him its as useful as I say it is and this is not giving a good impression!
Thanks for any and all help

I suppose Wade was referring to some more global system settings being awry. Invalid timestamps would crash pretty much any app. This most often happens with wrong dates set on the server, but has known to also affect local files. Check, whether you are not timetravelling in teh future or way back in the past...
Mylenium

My Numbers program changed yesterday while I was working on a document and now I can't open it. I get a message telling me I need a newer version to open the document. All the others seem to open OK. I HAVE NOT PURCHASED THE NEW VERSION. What happened

OK, this is the first time I have used this so I may not have started correctly, so here goes another try. I opened a Numbers Document and noticed the presentation was different from when I worked it before. Since there have been a number of auto updates since I had worked in Numbers, I assumed I had an updated program. I found it hard to figure out so I closed the document and went on to other things. When I went back to it I found a message saying I needed a newer version of the program to open it. Fortunately, the document was backed up and when I opened the backup it came in my familiar form. I have not purchased the new version of Numbers but suspect that is what was using for that brief period yesterday. Anyone know haw that happened?

Hi Sailor,
It is pretty amazing you got a new version without even knowing it.
In System Preferences > App Store you can turn off the automatic updates by unchecking "Install app updates" as I've done here:
If you're using Numbers across platforms and displaying dynamic output on the iPad or doing data entry there, you'll be *much* happier with Numbers 3.0 than the old version. If you're doing a lot of traditional printing of heavily formatted documents, the old version is much better. For most day-to-day uses in between it's a toss-up. The new version, despite its flaws, is a powerful application that can enhance productivity in ways the old version can't.
For more on the differences between the two, see the features gained, features lost, and workarounds threads, plus Apple's support document on features to be reintroduced in the coming months .
SG

I reset my email password on my Iphone 6 and now i can't send emails. i keep getting a message saying the email password is incorrect but i'm receiving email

i've rebooted and deleted the acc and reinstated, still says the password is incorrect. i get mail but can't send. can anyone help please?

Hi LordBingington,
Welcome to the Apple Support Communities!
I understand that it can be frustrating when you can receive emails but cannot send them. In this situation, I would recommend using the information in the attached article to troubleshoot.
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
Best regards,
Joe

I have air port express 802.11n and imac ver 10.7.5. When I try to set up my wifi I get error message 'that the version mac os x is not supported' Help?

I am trying to set up wifi using air port express 802.11n version 1.3 on my imac os x ver 10.7.5. Get error message Air port can't be installed on this disk that the ver of mac not supported - Help????

Please check the model number on the side of the AirPort Express in the faint print. It will start with an "A" followed by four numbers, as in A x x x x.
Post back with your findings.

I am having trouble with face time , it was working well yesterday and today am not able to use it due to an error that won't let me log in !!!

I am having trouble with face time , it was working well yesterday and today am not able to use it due to an error that won't let me log in !!!

I have the same exact issue. There is number of these post, but still not an answer. hope someone post an answer soon

I have been working on the same numbers file for the past few weeks. The last time I opened it was 1 week ago. Today when I tried to open it I am unable and getting a message that the file is invalid and the index.xml file is missing.

I have been working on the same numbers file for the past few weeks. The last time I opened it was 1 week ago. Today when I tried to open it I am unable and getting a message that the file is invalid and the index.xml file is missing.

Hi Tracie,
I upgraded to Maverick OS X 10.9.5, numbers spreadsheet is saved. Upon re-opening, it appears to be frozen, a warning "file is invalid as index.xml file is missing". I checked, and the file is not "locked". This appears to occur only with using the new numbers app. When I open previous spreadsheets from old iWorks, no such problem occurs.
How did you resolve your problem?
Would appreciate any help here.
Thanks,
Deehay

I bought an Adobe writer program a few years ago, and have had no problem saving information I've added to pdf forms. For some reason, I can no longer save the information that I enter.on the form. In fact, I get a message that the information will NOT

I bought an Adobe writer program a few years ago,and have have had no problem saving information I've added to pdf forms. For some reason, I can no longer save the information that I've entered. In fact, I get a message that the information will NOT be saved. How can I correct this? Thanks!

Hey louiseg45826294,
Thank you for posting on Adobe forums.
Could you please let me know what Adobe Writer program you are talking about. Is it Adobe Acrobat or Reader?
Could you please share the screenshot of the exact error message that appears.
Are the PDF forms saved on your computer's local drive?
Hope to hear from you.
Regards,
Anubha

TS3212 I'm trying to update my version of itunes. I get a message that MSVCR80.DLL IS MISSING AND I NEED TO REINSTALL. wHEN I REINSTALL I GET A MESSAGE THAT APPLE MOBILE DEVICE FAILED TO START AND IT WON'T LET ME OPEN ITUNES. WHAT DO I DO?

i'M TRYING TO UPDATE MY VERSION OF ITUNES. i GET A MESSAGE THAT MSVCR80.DLL IS MISSING AND THAT I NEED TO REINSTALL. wHEN I DO THAT, I GET A MESAGE THAT APPLE MOBILE DEVICE FAILED TO START AND IT WON'T LET ME OPEN ITUNES. WHAT DO I DO?

Check out the user tip below.
https://discussions.apple.com/docs/DOC-6562

I am getting a message that "the i-tunes library file cannot be saved. an unknown error has occurred." what can i do?

i am getting a message that "the i-tunes library file cannot be saved. an unknown error has occurred." what can i do?

Have been able to resolve this issue?... I have just exeperienced it and not happy that I can't resolve it.

HT5622 When I tried to use my saved credit card, I made an error & it didn't work. Now, although the error is corrected, I keep getting a message that the card is declined. Can I fix this, or will the error time out?

When I tried to use my saved credit card, I made an error & it didn't work. Now, although the error is corrected, I keep getting a message that the card is declined. Can I fix this, or will the error time out?

Hello KGDJ,
Thanks for using Apple Support Communities.
When there is a mismatch between the iTunes Store's records and your credit card company's records, you will receive an error message
For more information on this, take a look at:
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/ts1646
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.
Best of luck,
Mario

I am extremely upset. I purchased my iPad in SA and I am traveling in Greece. When I want to make use of the free apps, I get a message that the app is not available in the SA store. What is the point of having an iPad if you cannot use it worldwide?

I am extremely upset. I purchased my iPad in SA and now I am in Greece. I cannot download free apps as I get a message that the apps are not available in the SA store and only in US stores. When I change to the US store the same thing happens. What is the point of having an iPad if I cannot use it worldwide??? I feel that I wasted my money purchasing it as I specifically purchased it to use when I travel. How can I get access to all the available apps and why are they restricted.

You can use your iPad worldwide. However, each AppleID is tied to
a specific country's store. To use the AppStore in any country, you
must be in that country and have a credit/debit card issued by a financial
institution in that country with a verified billing address in that country.
It is the developer's choice which AppStores he makes his app available
from, and some countries prohibit certain apps.
To make a purchase from the US store (including downloading a free app
available in the US store), you must be in the US and have card issued
in the US with verified billing address in the US.
You can use your purchases from the SA store worldwide, but you
cannot make purchases in other than the SA store unless you meet
the aforesaid conditions.

HT201413 suddenly itunes will not open and I get a message that the "Data Execution Prevention" is blocking itunes from opening....why????

itunes will not open and I get a message that the "Data Execution Prevention (DEP)" feature in Windows is preventing it from opening. (this is after I've been using itunes for years???? If I try to manually deselect itunes from the DEP filter, of course I get a message that itunes cannot operate without the DEP active...another Catch 22 from the evil program designers....

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

I saved a Pages doc yesterday and today I can't open it because I get a message that the doc is missing an index.xml file. Help!

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