I saved an old profile. Could not correctly install it. Now TB will not install because profile is missing.

I tried deleting or removing Thunderbird several times and I still can't get it to install so I can try to swap out the default profile with the one I want to install.
Thanks for your help. Ken.

%appdata% and delete the Thunderbird folder in explorer when it opens
That is the profile and the pointer to the profile deleted.
Now if you have access to your old computer go to %appdata% on it and copy the Thunderbird folder and it's sub folders including your profile. It will copy the profile and the pointer file to the profile. No more fiddling should be required when you copy into the new new computer..

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HT201210 i updated my 4s yesterday, but my phone will not work at all now, and will not turn off. It has a itunes image on the screen with an arrow undernieth and what looks like the charger lead. i've had it on charge! is there anything else i can do?

i updated my 4s yesterday, but my phone will not work at all now, and will not turn off. It has a itunes image on the screen with an arrow underneath and what looks like the charger lead. i've had it on charge! is there anything else i can do?

Cconnect it to your computer with the latest version of iTunes installed.

Reinstalled Aperture after a computer erase and re-install and now it will not open. Anyone have a solution? I'm operating on 10.6.8 and have an older version of Aperture (2010)

I re-installed Aperture after a computer erase and disk repair. Reinstalled from my back-up hard drive using migration assitant. Now it will not open. The message I get is this: Aperture cannot b opened because of a problem. Then goes on to say "check with the developer blah blah blah..." even though this is an Apple product. These are the things that drive me to distraction. Anyway, does anyone have a suggestion for a fix??

Your Aperture version?
Is your signature Mac OS X (10.4) current?
Reinstalled from my back-up hard drive using migration assitant. Now it will not open.
Aperture is best be reinstalled by running the installer, not by migrating.
Before you spend money, reinstall Aperture from your installation media (or from the Trial version download Aperture 3.1 Trial , if you are running Aperture 3)
Then update it immediately from the Apple  menu> Software update, launch it, and enter your serial number(s).
Are you really sure that there is no crash log?
The message you are quoting is usually a part of the crash report, when Aperture crashes directly on opening. Do you see this?
Aperture cannot be opened because of a problem.
Check with the developer to make sure Aperture works with this version of OS X. You may need to reinstall the application. Be sure to install available updates for the application and OS X.
This report will be sent to Apple automatically.
And what we would need to see, are the first 50 lines of the "This report ...."

I replaced an old Itouch with a new one, and now Itunes will not recognize the new one.

I recently replaced my old I Touch with a new one. Now I cannot get Itunes to recognize it in my library.

See:
iOS: Device not recognized in iTunes for Windows
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Explorer 8 was loaded after a XP service pack 3 install. Now Firefox will not load...

We had MS 2000 loaded but a client's site would only support Explorer 7 or above. We loaded XP with SP-2. Then we could not get out on Explorer, but could still get out on Firefox.
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After the Explorer 8 load, we double click on Firefox but task manager never show it trying to load.

That issue can be caused by an extension that isn't working properly.
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

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Glad I got the iPad so I could post this!
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How do I merge events on the new IPhoto. The old one was simply drag and drop, this one will not.

How do I merge events on the new IPhoto. The old one was simply drag and drop, this one will not.

There are no longer events in Photos. The new Photos for Mac is structuring the Photos Library automatically into Moments based on dates and locations. You cannot change the moments.
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My old iphone was replaced today, due to faults. Now it will not allow me to use my credit card account for the appstore and itunes?

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I have never before heard of cards being locked to a single device... but your case has shown me that it happens.
If I am getting it right you try to log in to your account and it asks for billing information, and when you enter your card details it tells you that the card cannot be used. If that is the case then I'm sorry to say that my only suggestion would be to contact iTunes support directly; the contact form can be found in here: Apple - Support - iTunes Store - Contact Us

I downloaded the new iphoto and the upgrade and now iphoto will not open correctly anymore. please help

I downloaded the new iphoto and the upgrade and now iphoto will not open correctly anymore. it stays on the opening screen and the message
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I downloaded the new iphoto and the upgrade
Does that mean, you are running iPhoto 9.6 on MacOS X 10.10.1 Yosemite? Or are you using an older MacOS X? "New" iPhoto is relative and depends on your system.
If I click on update the program shuts down. How can I fix this?
Does "shut down" mean it crashes? Then post please the error log from the error panel here - copy and paste the report into your next answer (the first 50 lines should suffice)
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I upgraded to ios6 on ipod touch and after I completed a sync on my PC but I suppose it did not sync, because now it will not restore from a back up and wants to restore from another account that I have saved. Can I some how restore from the apps?

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Hi shortydm1964,
Please follow the steps given below:
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2.C:\ProgramData\Adobe\SLStore
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4. And, delete all files from following folder except cache.db
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Regards,
Anubha

I have up dated my itune and now it will not play my old purchase movies. I have brought new ones and they work but my old purchases will not. Why and how can I fix it.

I have up dated my itune and now it will not play my old purchase movies. I have brought new ones and they work but my old purchases will not. Why and how can I fix it.

Contacts are designed to be synced to a supported application on the computer or a cloud service.
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Is the device regularly backed up to a computer via iTunes? If so, the most recent backup (when restored to a replacement iOS device) should contain all contacts and pictures as of when the backup was created.

I had an iPhone 4 and recently upgraded to iphone5 now iCloud will not back up new phone. Under iCloud it shows 2 iPhones and my iPad. Is it trying to write new phone over the old one? What should I do? I a, afraid I might lose everything messing with

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I see. If you go to Settings>General>About>Name, that is the current name of your phone. The backup bearing that name should be the more recent one, and therefore the one you want to keep. I would delete the other one (presumably the one set up by Best Buy under your real name, assuming you changed it later), then see if that gives you enough space to back up again.
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Try Recovery Mode... http://support.apple.com/kb/HT1808

I took my iMac 2010 to a "Third Party" company to replace my hdd, they did, but now it will not boot. if i took this to the Apple store, how much would it cost to fix? if i buy my own SSD (£70) Thanks a LOT!

I took my iMac 2010 to a "Third Party" company to replace my hdd, they did, but now it will not boot. if i took this to the Apple store, how much would it cost to fix? if i buy my own SSD (£70) Thanks a LOT!

DewiRobbo wrote:
Well, this "third party" is going to put my old hdd back and not charge me any money (as he did not fix it) but i think its better off taking it to an AASP because i have a feeling Apple store will charge way too much.
The way I read that comment – you seem to suggest the Mac was broken before the third party replaced the disk - is that the case or was it working before the HD was replaced?
Since the Mac is out of warranty you will have to pay for any repairs wherever you take it. Authorised Apple service centres will be able to get parts whereas any non certified technicians will have to use 'grey market' parts since Apple will not sell parts to the public. These may be reconditioned or not official parts - it's a risk to use them. Visit the Apple store & ask them - there is no point in lying about it being handled by a third party. An Apple tech may be able to tell when they open the case, depending on how meticulous your third party was.
If you are handy with a screwdriver & have tools and a lot of patience you could use a guide on iFixit.com, but there is no indication of why this Mac not booting up.
It could be that the disk is not formatted correctly.
Are you sure the tech copied an OS onto the disk? Did they install the OS for you or did they clone the old disk?
Can you boot from a backup disk or from an install disk? Does the disk appear in Disk Utility when booted from another OS (either the installer or a backup).
'Not booting' can mean so many things, what does booting do exactly? Grey screen, black screen, any noises or tones, any signs of life at all…?
If you look at the iFixit guides you will see many fiddly connectors, if the tech failed to hook them all back up it could explain the failure, or perhaps you just have a disk that is 'dead on arrival' - sometimes that happens. A properly trained technician should be able to figure that one out.

I saved an old profile. Could not correctly install it. Now TB will not install because profile is missing.

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