I see I'm not the only one with Cloud problems....

I did a search to see if others were having problems with the Cloud service.  I started getting error messages on my desktop but didn't give it much thought because I don't care all that much about the desktop.  But today I keep getting a message from the Cloud app....well I guess it's the Cloud app. It tells me to sign in...which I attempt to do....then it says I'm locked out and to go online and change my password.  So I do that....still have the same problems on my phone....whatever I'm doing ...it stops and here comes the stupid app I guess asking me to log in to the Cloud.  I use the new password and it still doesn't work.  Then I checked the Cloud on the desktop...can't sign in to that either.  So I have now attempted to call the number that has come up on my phone and on my desktop to call.... 800-922-0204...and after being redirected to some other number I've been on hold for over 15 minutes. 
So anyway, now I see that lots of people are having Cloud problems and the really irritating thing is that the responses from the Verizon people are just no help whatsoever and they have this fake cheery sound to them...like they want you to think nothing is wrong and I haven't been on hold forever etc. etc. 
Why not just admit that Verizon is having lots of troubles...looks like for at least a month but maybe several months....with the Cloud service?
Just admit it lol....
And then when it's fixed let me know.  But then I guess they couldn't charge me for it if they admitted it.

This sucks. I go in with a phone problem, they transfer everything to the cloud to do a factory reset only to decide they will have to send me a replacement phone. So I spend the afternoon trying to get my photos and stuff off the cloud, only to constantly get an error. I don't want the cloud, I want my stuff and to disconnect. They have me on hold for 10 minutes, try 100 things again over the phone, then ask if I want to wait while they get a guesstimate on when the cloud will be up. I said no, they will give me a guess and either they will be right or they will be wrong. She was surprised by that answer!

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