I see the link to send a reset email, but I don't have access to email at the rescue address? What should I do?
I see the link to send a reset email, but I don't have access to email at the rescue address! What should I do?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions.
Similar Messages
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I want to reset my security questions but I don't see the link to send a reset email .. What should I do ?
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107709) -
pleas i forgot my security questions, and i can't reset my security questions, and i don't see the link to send a reset email.
<Email edited by Host>We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email addresses from your post (it's not a good idea to post personal info on any public forum).
The reset link will only show if you have a rescue email address on your account - an alternate email address is a different address/setting on an account, and it's not used for resetting security questions.
If you aren't getting the reset link then you don't have a rescue email address, and you won't be able to add one until you can answer your questions - you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
i don't know the answers to my Apple ID security questions,idon't see the link to send a reset email, but i have a rescue address.
If you aren't getting the reset link on your account then that implies that you don't have a rescue email address - are you sure that it's not an alternate email address instead ?
If you aren't getting the link then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620 -
when i was scrolling through my camera role today before i updated and like 100 + pictures turned into a picture thats white then says PNG. Cant see the picture. What should i do?
I seem to have fixed it by putting <div class="clearfloat"></div> after the navigation bar?
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i'm not able create my apple id without credit card. i can't see the option 'none'. what should i do?
Did you create a NEW account using the instructions in Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card using an email address you had not previously used with Apple?
You have to.
Maybe that option is not available in your country. It works in the USA -
I'm trying to get access to a very old AppleID, but I don't have access to the email associated with the account anymore and it's saying my birthday is wrong. Can someone help?!
If you can't get the account's password reset via http://appleid.aple.com then try contacting Support in your country, they should (after they've confirmed your id and that it's your account) be able to reset it for you.
Contacting Apple about account security : http://support.apple.com/en-us/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
After it's been reset change the primary email address on the account to be an address that you have access to : Change your Apple ID.
And check/correct the date of birth on the account (select the Password And Security section on the account on http://appleid.apple.com, answer the security questions, and on the next screen the DoB should show). -
Hi, i had created a form on adobe forms central, but i don't have access to the results now. any help would be appreciated.
Hi massif76198910,
I don't see that you had a paid FormsCentral account. Were you using the free account? If so, you should still have access to the form until FormsCentral is retired on July 28 2015,
Are you able to log in? Or do you get an error when you try to log in to your account? Please try clearing the browser cache, or logging in via a different browser.
Best,
Sara -
Reset an Apple TV 3 but I don't have a micro usb cable right now. What to do?
So, I want to reset an Apple TV 3 but I don't have a micro usb cable right now. What to do?
I have mini USB cords but no micro USB cords. The instructions on the Apple website assume that the customer has a micro USB by stating, "Connect one end of the micro-USB cable to the back of your Apple TV, and the other end to one of your computer's USB ports." As a customer, I understand by the language used that I should have the micro USB included with the Apple TV. If we are to supply our own micro USB cables, a re-wording of the instructions would alleviate any misunderstandings. Apple should start out by writing, "You will need to obtain a micro USB cord separetely from the Apple TV."
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Help!! I'm using a Mid 2012 MBP retina 2.3Ghz i7 with 8GB of ram 256SSD. for the past 2 years my write speeds has been consistently on 400MB/s and up via black magic test. but now it only have 100MB/s going down to 80MB/s. what should I do???? I have already cleaned and even restored my MBP still it's on 100MB/s. please help. I have to finish tasks on a timely manner.
No. This requires completely repartitioning the SSD. You can do that only by using the Network Recovery method or the method I outlined. My method preserves all your data and doesn't require doing a slow Network Recovery. But if you wish to do that instead. The purpose of the whole exercise is to "clean" the SSD of garbage collected during use that tends to cause the SSD to slow down as you've described.
Install OS X Using Internet Recovery
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Internet Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
Partition and Format the hard drive:
Select Disk Utility from the main menu and click on the Continue button.
After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Security button. Set Zero Data - one-pass, click on the OK button. Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Install button. Be sure to select the correct drive to use if you have more than one.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
This should restore the version of OS X originally pre-installed on the computer. -
I want to make new password for apple ID, but it sends link for reset to my old mail that I don't have access ages already. I have entered new alternative mail, but they still send reset link to old one. What to do?
Apple ID security issues -
Call Apple Care for your country and ask for the Account Security Team. They can assist you with your issue.
http://support.apple.com/kb/HT5699 -
Some please help me. I tried to re start my iphone 4, but it went something wrong. instead of it turned black and tunred on again. it like a gray color. When i took out my card i can see the light inside it. what should i do turned it back on again..
At the AT&T store. Tried using iCloud but only 120 songs were transferred and when I access my iTunes account now it only shows 120 and not the 450 anymore that I purchased on my old phone. Tried to sync again from the phone to iTunes and it still not working.
I purchased everything under the same apple ID account I called apple support and spent almost 2 hours with tech support for assistance and we got disconected and they never called me back.
I'm at the point where I'm about to never purchase anything anymore from apple go to another company retrieve every single charge made on my bank account from iTunes and file a law suit against the company. It's being a week that I called for assistance and no one called me back to help me with this matter even after I responded a survey with a complaint about not getting a resolution to my problem.
If you could please help me I will appreciate, I'm out of the country now and can't stay on the phone for a long time.
I need to sell my old phone but as right now besides all my bank statements the old phone is the only evidence that I purchased the songs. -
My iPad is disabled but I don't have access to the laptop it was originally synced with
I put my mini iPad in my suitcase next to the Bluetooth keyboard I use with it. Stupidly I didn't turn off either of the devices. At the other end of my journey I see that my iPad is disabled and I need to connect with iTunes Store.
I have read how to force iPad into recovery, but on all posts it says to connect to computer that originally synced the device. This was a work laptop that unfortunately I no longer have access too. And for information I haven't unlinked my iPhone or my iPad to that machine either :( although I can get someone to do this if necessary.
Can I somehow sign into iTunes using my new iMac and start from there, if so, how?
I'd be really grateful for advice.Thanks so much Diavonex.
All sorted.
I did the recovery trick with an iMac which reset it and enabled me to unlock it.
Then I went into Settings>General>Reset>Erase all content and settings
Which i did. Which then enabled me to set up my iPad from scratch and back up from the cloud.
Perfect - it is now exactly as it was before I lost access to it.
I've very grateful. -
HElp plz
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(118647) -
My I-touch could NOT be restored. I had purchased songs from the I-tune store and they were on the "old" i-touch. I cannot access the tunes from the "old" device. How can I get "retrieve" the songs I purchased and put them on my NEW I-touch?? Please help!
I could purchase the songs again. But I really don't want to spend more money. Help?You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
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