I sent a question to Firefox and got two weird spam replies - weird ranting. And one semi-helpful reply.

Here are the two spam replies I received, from "adkaush":
Yeah go ahead and remove my account but remove your account too because your answers are not helping anyone either.
FF Team is biased to the mobile users and plan to chop-off the desktop segment. What's good about that Hitler approach?
I don't care if you wish to remove my account for speaking out, I won't be surprised at all. Because that's what FF is doing now, kicking people around. Switching over to Chrome if that's what you want me to do.
Never thought I'd hand over my browsing to Goog but that's what I have to do now because FF team doesn't care. Don't tell me that FF team didn't see this coming. They knew people will crap around. Go ahead, kick me in the nuts. Ban me or IP ban me, whatever makes you happy.
And:
This is happening because FF team have made the browser .. better :)
Status bar is gone! Tens of my add-ons aren't working. I'm sure, FF team must be like, "Yayyyyyyyyyyy we frustrated the hell out of people!"
Here's the semi-helpful tip I received, from "alan_r":
There is no sign of it in your installed plug-ins. It may be an idea to re-instal it.
Thanks, Bill.

Where did all this happen?
The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.
If you want to leave feedback for Firefox developers, you can go to the Firefox ''Help'' menu and select ''Submit Feedback...'' or use [https://input.mozilla.org/feedback this link]. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

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    At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
    I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6.

  • Got a pop-up from some company that wants me to up-date firefox and change to their browser? Tylerdowner says firefox is old but the update says not

    like I said b4, a pop-up says to update firefox and change my browser to theirs, this pop-up did not ID itself in any manner
    Tylerdowner says my version is old but I just wiped the old one and got the latest one less than a month ago. Just to be sure I went to the up date page to check and I'm running the latest version
    ''Please stay in your original thread - https://support.mozilla.org/en-US/questions/972362''
    ''locking this thread as a duplicate''

    Hello,
    The latest version is 33.0.3. It is always safer '''not''' to trust a dialog that pops up without your interaction.
    Assuming your computer isn't infected with malware, a safe way to update is to go to:
    * Help (or [[Image: New Fx Menu]] > [[Image: Help-29]]) > About Firefox
    Or download a new copy at:
    * (stub installer) https://www.mozilla.org/en-US/firefox/new/
    * (for different localizations/full installer) https://www.mozilla.org/en-US/firefox/all/
    Never give your computer's control to anyone remotely, and don't contact any number unless its from the official website's Contact Us page. If you are worried that your computer has been infected with malware, any one of these forums specializing in malware removal can help you:
    * Bleeping Computer - http://www.bleepingcomputer.com/forums
    * Spyware Warrior Forums - http://www.spywarewarrior.com/index.php
    * SWI Forums - http://www.spywareinfoforum.com/
    The people who will answer your questions there will ask you to submit reports from virus/malware scans so that they can determine whether your computer is in fact infected, and the steps you need to take in order to remove the infection.

  • Just updated Firefox and got message to update Flash, too; Flash refused to install; please see further details below.

    Just updated Firefox and got message from Firefox to update Flash, too. I downloaded flash, but it repeatedly failed to install, even after I followed recommendations on Adobe's troubleshooting page. Adobe's support person said he'd gotten lots of calls from Firefox users with the same problem in recent days. He said Firefox was unresponsive. He recommended Google Chrome browser instead. I don't want to switch. Please Advise.

    See if these instructions help --> https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash
    *NOTE: Installing and updating Flash are the same procedure.
    '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
    Not related to your question, but...
    You need to update some plug-ins:
    *Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
    *Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
    **NOTE: Do not confuse with Adobe Flash (aka, Flash or Shockwave Flash); this is the Adobe Shockwave Player, a different application)

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