I sent an album as a gift to someone, but she haven't receive the iTunes store email containing the redeem code

Hi everyone. I gifted an album (Beyonce) to someone as a Christmas present, I bought it last Dec 23 and scheduled it to be delivered on the 25th. But still she haven't receive any redeem code or email from itunes until now. Tried to resend it many times already but still no luck, no email. I am sure also that the transaction has been successful since Apple sent me already an email of the receipt of my purchase of the said album on the 25th December also.
I went to my purchase history, the item is there and a label says it is not yet redeemed. It is just frustating, it should have been a surprise Christmas present.
Anything I can do more? Can I use the 10 character code under "order" as a redeem code?
Merry Christmas to all here from the Philippines.

JTMD wrote:
I gifted an album ... But still she haven't receive any redeem code or email from itunes until now. Tried to resend it many times already but still no luck, no email.
Can only offer you this... as you have tried to Re-Send. Perhaps try a Re-send once more.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

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