I sent in my Iphone for repair. They sent me a replacement and it says insert SIM card. Its an Iphone, I thought they had internal sim cards? So confused.

I just received my Iphone 4S back from Apple. Sent in for repair due to unable to connect to WIF box was shadded gray. They sent me a replacement phone and when I turned it on it says to insert the SIM card? Very confused as I thought Iphones did not need a SIM card.

Hi
Don't understand your confusion as all mobile phones require a SIM. You would have installed it yourself the first time you got the phone from your carrier or they may have helpfully put it in for you and you did not pay attention at the time. A trip to your carrier may help as they may issue you with another SIM card?
Did you leave the SIM card in the phone when you took it in for repair? If so then the store that did the repair should have transferred it for you? Get back to them and ask them the question.
Have you used the SIM slot tool (looks like a paper clip and is in the box the phone originally came in) to check if the SIM is still there? Maybe it just needs re-inserting?
Just a few things you could try?
HTH?

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I sent in my Iphone for repair. They sent me a replacement and it says insert SIM card. Its an Iphone, I thought they had internal sim cards? So confused.

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