I sent my iphone 5s to apple repair and its been 11 days and i live in peterborough is its supposed to take that long or is it supposed to take longer?

so basically i brought i iphone 5s it was perfectly working  until i found some faults i sent it to apple and it has already been 11 days, also i live in peterborough is it supposed to take that long or is it supposed to take longer because im worried

If you 'sent' it somewhere it could have been delayed in transit.    Or whatever is required to correct the matter isn't available.   Have you phoned to confirm they have received it?   Your nearest store is Cambridge, probably a very busy one.

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