I sent my iPod Touch for repair, but it still has the same problems as when I sent it off. Help?
It started when my ipod suddenly stopped playing music. After I contacted support and tried just about every way to get my ipod fixed, I was eventually set up to have it shipped to apple for repairs. After two days, my ipod has returned with papers saying that the technicians at apple were unable to find anything wrong with it. The only problem is that it is still behaving the same way as it was before I sent it off, even though nothing was found to be wrong. My music still does not play and my apps will not sync. I decided to give a restore in recovery mode another shot, just to see if it would work, but the restore still only goes so far before the bar completely stops moving. Now, my ipod won't restore or come out of recovery mode, and I'm getting desperate. I thought having it sent off would fix all my problems, but nothing has changed. Please, can anyone help me? I don't know what to do anymore...
- Try DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Next try restoring on another computer
- Last, make an appointment at the Genius Bar of an Apple store. That way you can demonstrate the problem.
Apple Retail Store - Genius Bar
Similar Messages
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I requested service to send in my ipod touch for repair but was expecting a box to be sent so that I could send it in. Did I misinterpret? Am I supposed to send it in myself with my own package?
??? Your right in the neighborhood of... Where's my box. Did you receive a contact or tracking number? I guess I would make a couple of calls to Apple to see where things are. Good luck. Cheers.
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my ipod will only charge when i fiddle with it and hold it in a weird position, i've tried a 2 new chargers but i still have the same problem, any ideas what to do?
Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. (is this what you meant by charger?)
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
My software is updated to 3.0.2 but I still have the same problem. My content keep on disappearing. Any suggestions?
Apple TV 1st gen., iOS 5.0.1 and windows 7.Thank you for your reply. I tried but it didn't work. I also tried rebooting the atv. Any other suggestions?
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I upgraded to 2 - i4 phones with 2 different phone numbers. I can sign on to iCloud on 1 phone but never on the other. I have changed my my password twice but no matter what I do, I still have the same problem. I keep getting a message "Verification Failed The request timed out" no matter how many times I try to sign on it always times out. Before I upgraded to the i4, I had a i3GS and had the same exact problem. Does anyone have any ideas???
Firstly, go to http://iforgot.apple.com and sign in with the ID you use for iCloud. A new password will be sent to your associated email address.
If that doesn't work, for example because it's going to an address you can't access, then you will have to contact Support. Go to https://expresslane.apple.com ; click 'See all products and services' at the bottom of the page. In the next page click 'More Products and Services, then 'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password' and click 'Continue'. -
Mail on my iPad and iPhone has stopped connecting using wifi. If I turn wifi off I can connect using cellular. I have tried deleting my AOL account and setting it up again as a new account but that hasn't helped.
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
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http://www.apple.com/support/ipad/assistant/mail/
Using a POP account with multiple devices
http://support.apple.com/kb/ht3228
iOS: Adding an email account
http://support.apple.com/kb/HT4810
iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
http://support.apple.com/kb/ht1694
iPhone, iPad, iPod touch: Microsoft Outlook 2003, Outlook 2007, Outlook 2010 may not display contacts and calendars after sync
http://support.apple.com/kb/TS1944
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
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http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
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http://support.apple.com/kb/ts3058
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http://ipad.about.com/od/iPad_Guide/ss/How-To-Delete-Email-On-The-Ipad.htm
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http://suiteminute.com/how-to-mass-delete-emails-from-iphone-and-ipad-inbox/
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http://www.iskysoft.com/apple-ipad/ipad-email-attachments.html
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http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html
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http://techchannel.radioshack.com/importing-contact-list-csv-ipad-2235.html
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http://support.apple.com/kb/ts2621
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http://support.apple.com/kb/PH2667
eMail Groups - You can use a third party app that many users recommend.
MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
Group Email - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
How to delete an email account on your iPad
http://www.shoppepro.com/support/knowledgebase/228/How-to-delete-an-email-accoun t-on-your-iPad.html
Cheers, Tom -
cant access music sored in my icloud when using my lap top. any ideas?
iTunes imposes a 90 day wait period before a device can be associated with a different ID. If iTunes support only removed all devices associated with your ID, this does not override the 90-day wait period. From http://support.apple.com/kb/HT4627:
"Removing a device from your Apple ID does not override the 90 day timer. The timer must complete 90 days from the day the device was associated before it can be associated to another Apple ID."
Unless iTune support can override the wait period for you, you have no choice but to wait if you want to download it from iCloud. If your purchases music is on any of your iOS deivces, you can transfer it to the iTunes library on your computer by authorizing your computer for the Apple ID(s) used to purchase the music (in iTunes, Store>Authorize This Computer), then connecting your device to your computer, opening iTunes, and going to File>Devices>Transfer Purchases. -
I thought maybe it was iCloud, since that took up 5gb, but it's not, because I deleted it.
LOL, sorry, but iCloud provides you with 5GB of remote (cloud) storage, it doesn't take up room on your device.
You must understand that a device starts with say 16 GB, but with formating and other stuff the USEABLE storage space is less. For instance my 64 GB iPad only has 57.2 GB of useable space.
There is nothing you can do to change this. -
The address book on my iPad2 will not open although it did before I downloaded iCloud. Following the manual instructions, I reset the iPad to network settings but the address book will still not open. I would be grateful for any advice on what to do next.
Have you an iCloud email address? Try deleting it temporarily.
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arrrggggghhhhhh
Hey Lorpi!
Here is an article that will help you address this issue:
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/ts1702
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
Waiting for activation I message who has the same problem? How can I fix?
Brand new iPhone 5 not activating FaceTime or imessage
Are these old files that you edited in CS6 and then just saved (instead of save as)?
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I want to reset my ipod touch 4th gen but i have forgotten the restrictions passcode and for some reason its not working on my laptop on itunes and the restore thing wont work! any help?
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Then See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
After you have Recovered your Device...Re-Sync your Content
Note:
To remove a forgotten Restrictions passcode you will need to Restore the Device as New...
OR... From a Backup created Before the Restrictions Code was set.... -
I have sent my iPod back for servicing because it is cracked, with some dispute with Apple I have managed to get a brand new iPod Touch. Just wondering if anyone has had this problem how long did it take from "Replacement Product Pending" to get back to the UK
Not really. Is say "pending"
pend·ing
/ˈpendiNG/
Adjective
Awaiting decision or settlement.
Preposition
Until (something) happens or takes place: "they were released on bail pending an appeal".
Synonyms
adjective.
pendent - undecided - unsettled - outstanding - pendant
preposition.
during - until - till - to -
ipod touch for Christmas, but cannot get started: after installing itunes, when connecting to my laptop I get no instruactions, just the error message "This iPod cannot be used because the Aplle Mobile Device service is not started". Any suggestions???
Jennifer...
Follow the instructions here > iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows -
I sent my iPod in to repair and they still haven't received it. I sent it in about 5 days ago? how long does it take to get their and about when do you get it back?
We are Users, like yourself. We do not work for Apple. Contact them directly at the location you turned in your unit. Depending on parts supply stock and work load, completion time can change day to day.
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