I set the login passcode and now my phone is jacked.
I can navigate around my phone and use it just fine, until it randomly freezes. Also, I cannot for the life of me get in to disable the passcode. I know this is causing the problem because everything was working perfectly until I set the passcode lock. I can get as far as Settings > General > But it freezes when I click Passcode Lock, changes to blue and then nothing happens. I can get into other areas inside the General settings just not the ONE I need to.
you don't want to get locked out because that will force you to do a restore and if you don't have a back up you might lose some of your stuff. so first is backup:
1. back up your iphone, do an itunes backup
These are the imporant articles on how to back up and transfer your content to your computer:
http://support.apple.com/kb/HT1766
http://support.apple.com/kb/HT4946
http://support.apple.com/kb/HT1848
http://support.apple.com/kb/HT1296
http://support.apple.com/kb/HT4083
2. hard reset
home button and sleep/wake button hold till you see the apple logo.
test to see if it still freezes
if that doesn't help do a restore and ste up as new by following this article:
http://support.apple.com/kb/HT4137
after setting up as new try the passcode lock again and see if ti works. if it still messes up go to expresslane.apple.com and set up a call back.
Similar Messages
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Exchange active synch - I keyed the wrong passcode and now it is not asking for a passcode just tells me that I cannot access my business email.. Is there any way to reset ?
press and hold both the power and home buttons until the apple logo appears and then let them go. Wait till the phone restarts and then try
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My daughter updated to the ios 7 and it asked for a passcode. The phone will not except the passcode and now her phone is disabled. Anyway to unlock without resetting?
That's because the device has not been synced to that computer. As per my earlier instructions... you will have to force it into recovery mode & restore as a new device.
Recovery Mode... http://support.apple.com/kb/HT1808 -
Installed the update tonight and now my phone (Lumia 928) won't power up. I've tried a soft reset, but the screen goes from the Nokia logo to a red Verizon screen to a black screen. Tried it 10 times with the same result. What's wrong and how do I fix it? Help!
Oh no Mr.Ected!
I can see if we can get your phone back on! I understand how important it is to have a phone. Have you tried this to see if we can get it back on? http://vz.to/1DZhteH . If it is still goes to a red Verizon screen and then to black we might need to do a master reset. While the phone is off try this:http://vz.to/1DZhXkU Be mindful this is the last resort because it will erase everything on the phone. If you have done back up assistant in the past you will be able to get you contacts back. Please let me know if you need any more help.
AmberF_VZW
Follow us on Twitter @VZWSupport -
Updated my iphone 3gs to the 5 ios and now my phone wont read my sim card when i reacticate it
updated my iphone 3gs to the 5 ios and now my phone wont read my sim card when i reactivate it.
Every time i connect it to itunes all it says is "There is no SIM card installed in the iphone you are attempting to activate." Even thought there is a sim card connected in my phone.Is the SIM from a supported carrier?
Is the device carrier locked, officially unlocked, or hacked to be unlocked?
Has the SIM been reseated? If not, try that.
Also, basic troubleshooting is reset, restart, restore. Has any of that been tried? -
I have unlock my iphone to travel and I came home to use the back up and now my phone won't accept the back up
How & who unlocked your iPhone?
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I can not connect to my home Wi-fi. I put the wrong passcode in severall times and now it says that I am not able to use my home internet. How do I get back to the place where I can put in the correct passcode and connect. Not sure what to do and really don't want to take my phone back to sprint.
Click the blue button next to the wifi name, then hit Forget Network.
Then try to connect again and use correct password. -
i have updated my iphone 4s with the new iso7 software, and now my phone is locked. It is asking me for a code, but I have never locked my phone, so therefore have no idea what the code could be. How do I get back into my phone without loosing any data
Check Settings>Messages>MMS Messaging and make sure it's set to "On".
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My Kids have set up a passcode and now they cant remember it, help!
My kids have set up a passcode on my phone and now they can't remember it, is there anything I can do?
Follow the steps in the article below:
iOS: Forgotten passcode
All the best -
my iphone is disabled. how do I restore it?
You'll have to use a computer to restore your phone. If you hold down the home button while plugging your phone into your computer itunes should recognize that it is in recover mode. Then you'll have to restore the phone as new.
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I have an iphone 4 and upgraded to ISO6. aLL WAS WELL UNTIL mONDAY WHEN i WAS UPDATING 2 aPPS AND MY PHONE FROZE. i TRIED SOFT RESET AND THEN MY PHONE HAS NOW FROZEN ON THE aPPLE icon and I cannot go further. I cannot sync to pc as my phone is not recognised. Hlep!
Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H. -
I just updated to the new Itunes and now my phone will not connect to my computor.
I updated to the new Itunes and my Iphone will not connect to my computor now?
Hi kevin n tracey,
If you are having issues with iTunes after an attempted update, you may find the following articles helpful:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Regards,
- Brenden -
as listed in the title, my phone just flashes on me no start up just flashes from the apple logo to shutting off and back and forth i did the update this afternoon (9-26-2012) and it still wont start up!!!
Something in your backup may be corrupt. Try wiping it and setting it up as a new device, then sync your apps, data and media back to it from iTunes. DO NOT resotre from your backup. If the problem is contained in the backup, it will bring it right back again if you restore.
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can't restore phone. need help
Hi yana79,
Welcome to the Apple Support Communities!
I know that it can be frustrating when your iPhone becomes disabled due to passcode. In this situation, if you cannot remember your passcode, you will need to restore. If you have a backup in either iTunes or iCloud, you can restore from that backup. Keep in mind that the backup you restore from will have the passcode attached to it that was enabled at the time of the backup. Please use the attached article for more information.
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
Best regards,
Joe -
I did the latest update and now my phone screen is stuck on trying to connect to iTunes
After uploading the latest update, my iPhone is frozen on a screen that shows a power cord with an arrow pointing to iTunes. when I try to turn the phone off, the screen goes blanks theNetherlands Apple symbol comes on and thenit goes back to the iTunes screen.
You need to connect your phone to a computer with iTunes, and restore it to factory settings. You can then restore the device using a previous backup (if you have one).
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