I set up my hp envy 7640 printer but still can't receive or send fax

I set up my HP envy 7640 printer and still cant send or receive fax when I run the test after setting up it says everything is working ok any ideal of what I might be doing wrong in the setup

Hello @akelly4now ,
Welcome to the HP forums.
I understand that you are having problems with the fax feature on your Envy 7640.
I would like to help.
I am wondering, is your phone line analog or digital?
If your phone is analog it will go direct to a wall jack.
If your phone is digital it will go to a modem.
I am asking because fax is a analog technology that sometimes does not work well with the new digital phonelines.
Aardvark1
I work on behalf of HP
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I set up my hp envy 7640 printer but still can't receive or send fax

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