I shattered the screen on my iphone 5s and now when I try to sync it with itunes it is asking to enter the passcode on the phone. How do I get around this considering my screen is broken?

How do I sync my broken iphone 5s on itunes without entering the passcode on the phone? I have the replacemnt phone already but I would like to save my photos before I send it back. The screen is completely ruined.

Did you try to set it up again as new device?
How to back up your data and set up as a new device

Similar Messages

HT201250 I had turned off the time machine auto back up and now when I try to turn it back on it keeps looking for a disk even though the time capsule is shown, do I have to set it up again as an initial?

I have been using the time capsule to back up both my iMac and recently added MacAir, it has been working fine but recentlky I had turned the time machine off on the Macair and now when I try to turn it back on it keeps looking for a disk even if I select the time capsule. Do I have to start the backup for the Macair as a new backup?

That happened to my brother earlier. He went into Facebooand then into another app and the same thing happened. he ended up having to restore it. Mine stayed with the Apple logo for a bit but its back to normal after pressing the buttons a million times. I hope you get your problem sorted. Goodluck!

I recently downloaded iOS 7 on my iphone5 and now when I try to connect it with itunes on my laptop it wont recognise it even when I keep downloaded the latest version. Anyone who's had the same experience please help

please help

DEVICE NOT RECOGNISED IN ITUNES
If you have connected your device to your computer and it does not appear in the side bar in iTunes then for Windows computers read http://support.apple.com/kb/TS1538 or if you have a MAC then read http://support.apple.com/kb/ts1591 for troubleshooting steps.

TS3212 I updated my itunes and now when I try to send music to itunes it won't send to the folder I sent it to. What do i do to get this to work?

I updated my itunes and now when I try to send music to itunes it won't send the music to the folder I sent it to. What do I do this get this to work?

in the iPhoto preferences ==> accounts delete your e-mail account and reenter it
OR
IMHO the better solution is to set Apple mail as the email client in the iPhoto preferences
LN

I got a blacklisted iphone 5 from att and I reset it and now when I try to set it up it needs a sim card so I went to the att store and they put a sim in and on the iPhone it says replacement needed couldn't complete activation.i just want use it as a ip

I got a blacklisted iphone 5 from att and I reset it and now when I try to set it up it needs a sim card so I went to the att store and they put a sim in and on the iPhone it says replacement needed couldn't complete activation.i just want use it as a ipod

To use it as an iPod it must be activated...to do that it has to accept a sim. A blacklisted iPhone cannot do that. Take it back to AT and T where you got it and get your money back.

I downloaded my sons ipod 4g to the new iOS and now when we try to sync it says we have no space, but there is nothing but a few apps on his ipod. I've tried to reset but that didn't help the problem. What can I do?

I downloaded my sons ipod 5g with the latest iOS and now when we try to sync it says we have no space, but there is nothing but a few apps on his ipod and he has plenty of space. The messege says that most of is space is taken up by video but there is no video or music on his ipod right now. I've tried to reset his ipod but that did not help the problem. What can I do?

Did you try to set it up again as new device?
How to back up your data and set up as a new device

I had to erase my hard drive and now when I try to sync the I phone or Ipad it says I will loose my data on the iphone or ipad . how can I sync the phone or I pad without loosing my music ?

I had to erase my hard drive and reinstall ox snow leopard. when i try to sync my Iphone or Ipad it says that my device was synced with another computer and I will loose my songs on the Iphone or ipad and it will be replaced by the library that is on my computer now. The library is empty since I had to erase the hard drive. Can anyone help?

1) ensure iTunes is authorized for your iTunes store account(s)
2) connect your device and right-click or control-click it in the iTunes Source list, then choose transfer purchases from the shortcut menu that appears.
3) sync the device
iTunes will wipe the iPhone/iPad but, since you transferred your purchases in the previous step, your content will be in your library and you can re-populate the iPhone/iPad with it.
above works for purchases from the iTunes store. for everything else, check out this post by Zevoneer.
also, there are PhoneView and iRip.

HT6154 Just tried to install the new update to my iPhone 5S and now it is stuck trying to communicate with iTunes and will not be recognized ny the laptop. iPhone screen shows a cable and the iTunes logo. Using Windows 7 Ultimate. How do I reset this to f

Help!!!
I now have a brick for a phone. Just tried to update to 7.1.1 using iTunes and it wipred out the operating system OK but now will not communicate with iTunes or the laptop. I reloaded iTunes and still no luck. If I press and hold the power and home buttons it inly comes up to the same screen showing the lightning cable pointing to iTunes logo. How can I get this running again? Even a factory reset to start would help if possible then I can do a restore. Right now it is worthless.

Hello HarbourStables,
Thank you for the details of the issue you are experiencing with your iPhone 5s. I would be concerned too if my iPhone was stuck in recovery mode and not recognized in iTunes so that you can restore it.
I recommend the following article for the issue you described and specifically this step:
5. Use iTunes to restore your device.
If you don't see your device in iTunes, follow these steps for Mac or these for Windows.
Find the full article here:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thank you for using Apple Support Communities.
Best,
Sheila M.

Hi my name is walter adn ihave been logic for a little while but i am hahing a problem at the moment i have reinsalled logic and now when i try to drag something from the bin logic tells me that it doe,nt recognise the object has any one had this problem

hi i am having a problem with importing from the Bin to The desktop i have just reinstalled
logic and this is somthing new for me can someone help me please walter

Hi wallyatworku2, do you think you could manage to post a screenshot here on the forum, of your Track Window and Bin and also the allert generated bij Logic?

HT1414 I just got an iPad mini for Christmas; when I try to sync it with iTunes, it tells me I have to restore it first; when I tried to restore it, it said it could not restore as the defive was not found. How do I sync this with iTunes for the first ti

I don't know much about electronics either and I do not know what my operating system is, but it is iPad mini 32gb.

It really doesn't matter what operating system you are using right now, but when you connected the iPad to your computer, did iTunes start up on its own and then give you this message?
Start with this. Quit iTunes on your computer, and then estart your computer. Restart the iPad as well. After the computer and the iPad start up again, connect the iPad to your computer again and see what happens. Post back after you do that.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

The verification email was inisially "outdated" and now when I try to connect/activate/reset-password, I get "unexpected errors" and "invalid tokens".

I tried to set up Sync on my smartphone. I had an "old format" account and started setting up a new one.
The verification email was immediately "outdated".
Since :
-When I request a new email (on mobile) it says it could not be sent.
-When I try and validate my email (on desktop) nothing happens.
-When I try and connect, I get an "Invalid Token" error.
-When I tried to "reset my password", the link "encountered an error".
-I can no longer sync my devices with the "old" method.
EDIT : I tried creating an account with another email... same problem.

Seems to have resolved itself... Anyone can confirm ?

I'm installing Adobe CS2 as a download. After the first 'disk' is installed, the Installer asks for 'CD 2' to be loaded. How do I get around this? No CD; only 'disk' files downloaded.

I need advise on installing Adobe CS2 as a download. The Installer is looking for CD 2 but I don't have a CD. It's a file downloaded and saved to Programs on my hard drive. Adobe CS2 is no longer supported by Adobe Support. Someone out there must have run across this problem before. Help, please.

all the extracted files should be placed in the same directory. by default they fail to extract in the same directory so you will need to manually move them.

When I try to sync photo with itunes on my iphone 5, photos get saved in two different albums Photo gallery and one folder by the name of folder which I have sync...Why is that? Itunes version 11.0

Please Reply

This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes forums.
Regards.

Im not with my brother and i have no clue what his itunes account is and i just restored his phone how can i get around this?

i dont know

Hello Barbara,
Just hope he backed up his phone recently so he can restore it all via iCloud or iTunes.
^Connor

I cannot sync my phone because my device is locked and the screen is broken. how can i get around this?

My screen on my iPhone 5s 16g has broken and i just received a new one in the mail. i want to sync my old phone to iTunes so i can restore my new one, but cannot sync do to the fact that my screen is broken and i am unable to unlock the phone… how can i get around this?

You don't. If you use a 3rd party to "fix it" or attempt to do it yourself, Apple will reject the return and charge you the full price of the phone as if you had not returned it at all.
It's too late. You should have been backing up before it failed.

I shattered the screen on my iphone 5s and now when I try to sync it with itunes it is asking to enter the passcode on the phone. How do I get around this considering my screen is broken?

Similar Messages

Maybe you are looking for