I show and old defunct email address for my Apple ID on my APP store, iCloud, and iTune accounts and cannot log in.  I am told my ID or password is incorrect.  I did change my primary email address.  that is the app ID that is showing.

How do I rename my App Store, iCloud, and iTunes accounts so i can update apps and software?  I have closed the original email address i started my App Store, icloud, and iTunes account and cannot log in unders that Apple ID.  I have tried going through device and my MacBook Air.  Where can i get on-line assistance?

If you mean you are trying to delete your iCloud account in iOS 7 and you don't know the passwod for the old ID, do one of the following:
If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID.  Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it.  Then edit the name of the account to change it back to your old email address.  You should then be able to turn off Find My iPhone with your password. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back and change your primary email address and iCloud ID back to the way it was.  You will then be able to go to Settings>iCloud and sign in with your current ID and password to reconnect to your iCloud account.
If you don't have access to your old email address, you will have to contact Apple to get them to reset the password for it so you can disable Find My iPhone and sign into your iCloud account.  You will have to prove your identity to them in order to do so.  You can either contact iTunes support for assistance with this (https://ssl.apple.com/emea/support/itunes/contact.html), or contact Apple Support (http://www.apple.com/support/icloud/contact/).

Similar Messages

  • I have an ipad and just bought a second one for my daughter and she wants all my music on her ipad.  We both have our own itunes accounts and music match wont let me put music on hers. how do i get around this?

    I have an ipad and just bought a second one for my daughter and she wants all my music on her ipad.  All the music is under my itunes account yet she has her own itunes account so she can have her own apps and purchase apps with gift cards (She's only 9)
    I subscibe to music match under my account but it wont let me put my music on her ipad under hers or even my itunes account.  I get some sort of 90 day error message.  How do i get around this so I can let her have my music on her ipad?

    iTunes Match is not sharable across Apple IDs. The best way to get the music on her iPad is to leave hers signed into her Apple ID on the iTunes Store and sync via USB.

  • HT204053 I have had an iphone and itunes id for years.  Now 2 of my kids got ipod touches and 2 got ipod nanos for christmas.  How do I add them on to my account and download songs and apps I already purchased for myself?  HELP!

    I have had an itunes account for yearsfor my iphone.  Now 2 of my kids got ipod touches and 2 got ipod nanos for Christmas.  I can't figure out how to add them on to my itunes account so I can download games and apps that I have previously purchased.  Please help!!

    For Messages they will each need their own iCloud accounts. You should also enable Restrictions in Settings > General > Restrictions and disable auto-download on the other devices.

  • Hi .. Is there a way to set up our iPad (1) for multi users. Our household iPad is under my husbands account and my iPhone my own account. Can the iPad be set up to read both iCloud / iTunes or not?

    Hi .. When we bought our iPad my hubby set up in his name / iTunes / iCloud. I now have iPhone ( he does not) and the two do not sync !! I would wipe him from the iPad but we have purchased all the apps etc in his iTunes account and not mine. Is there a way that my iPhone could sync with the iPad .. Can you set up multi iCloud accounts ?? Sorry but not very techno savvy !!!!

    The iPad, like the iPod Touch and the iPhone was really designed to be a single user device. It was originally designed to be used in conjunction with ones personal iTunes library and one library only. Now it has gone PC free, but it still works the same way that it did at the inception, meaning it is still best suited as a single user device.
    If you sign in and out of different Apple ID's on the iPad and you download past purchases with another ID, you will lock yourself out of the other ID for 90 days becuse you have associated the device with another Apple ID. You can read more about that here.
    http://support.apple.com/kb/ht4627
    You can have multiple iCloud accounts (up to 3 I think) on the device, but to me that serves no real purpose if you can't associate the device with multiple ID's without worry of being locked out of your own ID.

  • My computer crashed.  is there a way that i can put my itunes account and library on my husband's computer even though he has an itunes account?

    My computer crashed and instead of buying a new computer, is there a way i can put my itunes account and library on my husband's computer.  He also has an itunes account and library.

    Syncing to a new iTunes library or computer will erase your ipod. Only if you back up your iPod manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
    Disable autosync in iTunes, connect your iPod to your new computer and right click on it in the device list and choose backup. iTunes will backup your ipod without syncing.
    Transfer your purchases the same way, choosing "transfer purchases" this time.
    When you connect your iPod for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
    Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the ipod for the first time.
    Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
    There is 3rd party software out there, but not supported by Apple, see this thread:http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
    About backups and what's saved: http://support.apple.com/kb/HT4946
    How to back up and restore:http://support.apple.com/kb/HT1414
    How to download apps for free again:http://support.apple.com/kb/HT2519
    Saving other data is also described here. How to back up your data and set up as a new device

  • Trying to update The Age and also eBay (both Australian app) using my Australian iTunes ID, and it says I must switch to the US store? All other app updates are fine??? Help!!

    As above, I have been trying to update The Age newspaper app which I have been using for ages- it's an Australian app and I have an Australian iTunes ID. It's wont let me update and says my account is invalid and I must switch to the US store? This also happens when trying to update my eBay app?? All my other app updates are fine?? Why is it ding this and how do I get around it?? I don't want a US iTunes account and shouldn't have to get one just to update this app???
    Thanks
    Lucy

    Hi, Lucy.
    This is a tricky one and I could see where it could be an issue as this App is also available in the US store.  I would recommend making sure it is in your purchases via the article below on your computer.  If so, try deleting the application from your iPhone or iPad and download it again free of charge via the purchased section in the App Store.  Also, see if you can update the application on your computer and sync it over. 
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    Cheers,
    Jason H. 

  • I've lost all my Apps on my itunes account and also on my computer. How can I get them back?

    I helped a lot of people with their iProblems, so it would be pleasure if somebody helped me. Please help me by having my apps back on my itunes account and my computer. I've spent a lot of money in it and suddenly they're gone. I really don't know how it happened.

    Redownload them.
    Computer: Open iTunes Store > Purchased (in Quick Links on right)
    Phone: Apps - Open App Store app > Updates > Purchased
    Music & Videos - Open iTunes app > More > Purchased

  • I want to change my primary email to my most current email but it keeps saying there is already an apple ID for that email, how do I delete that one so I can use all of my old information, just with my most current email address?

    I created the apple ID that I currently have about 6 years ago and I want to change my primary email from my childish one to my most current email that I constantly use, but I think I accidentally created an apple ID with that email, I want to delete that apple ID so that I can just plug my new email in with all of my old information (that is still the same).  I am so lost

    I don't believe Apple lets you delete old accounts. They also will not let you merge them.

  • Can't use Find My Friends on iPhone due to Apple ID not being verified. Can't do this as I can't access my .mac email any longer and I can not change the primary e-mail address for my Apple ID!

    Can't use Find My Friends on iPhone due to Apple ID not being verified.
    Can't do this as I can't access my .mac email any longer and I can not change the primary e-mail address for my Apple ID!
    So my options are:
    Create a new Apple ID, use that and lose all the apps I've purhcased with it (a fairly substantial amount)
    Somehow Migrate these purchases over to a new Apple ID
    Apple let me change the primary ID for the account
    Anyone else ran into this before?
    I've tried accessing the mail through a mail application using the correct server information, and trying both the old 6 character password and the one I had to change it too after they updated the security guidelines - neither work.
    Help would be greatly appreciated as I can see more services down the line not working without the address being verified!

    To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use.  When you do this you may find that the password for your old ID isn't accepted.  If this should happen, and if your old ID is an earlier version of your current ID, you need to temporarily recreate your old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You should not need to verify the old email address.  You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • I changed my primary email and icloud is still set for my old email. I tried deleting my icloud but it aks me for the old password associated with the old email that I don't have anymore. Any other sugestions on how to get icloud to change emails on my i

    I changed my primary email and icloud is still set for my old email. I tried deleting my icloud but it aks me for the old password associated with the old email that I don't have anymore. Any other sugestions on how to get icloud to change emails on my ios?

    I figured it out! I changed my email & password at the icloud site, then when I deleted the icloud account on my iphone - it still showed my old email but when i typed in my current password it went through. I was then able to sign back in with my current email and password. That was too easy for the amount of time I have put into this!  Glad its finally fixed.

  • I changed my primary email address because I could not access my old email and now my new iphone asks me to sign in to my old account in order to backup my apps and music from my icloud

    I changed my primary email address because I could not access my old email and now my new iphone asks me to sign in to my old account in order to backup my apps and music from my icloud. when I try to sign in using my password it says it is the wrong password.

    If you are only updating apps, that's normal  Apps and other purchased media are permanently tied to the ID used to purchase them.  You also don't back up apps or music to iCloud, the only thing backed up to iCloud is your app data, which is part of your iCloud backup by default.
    Is your phone signed into the old ID in Settings>iCloud?

  • After I updated to iOS 7, my iCloud account is showing the incorrect email address for my Apple ID but will not allow me to change it- it's gray and I can't click on it. How do I fix this?

    After I updated to iOS 7, my iCloud account is showing the incorrect email address for my Apple ID but will not allow me to change it- it's gray and I can't click on it. How do I fix this?

    If you change your email, you do not need to "change" your AppleID. Just edit your email(s) on your Apple ID by logging in to your AppleID account. You should always use the same AppleID for  Apple Services (iCloud, iTunes etc) and multiple ID will cause problems and confusion in the future.
    You can manage your Apple ID here:
    https://appleid.apple.com

  • I am trying to change my primary email address for it has been compromised. the email address I am trying to change it to is my rescue email address? how do I change my primary email address?

    I am trying to change my primary address for it has been compromised. The email address I am trying to change it to is my "rescue" email address. How do I change my primary email address to my rescue email address? can I delete my rescue email address so I can use it as my primary?

    You will have to delete your rescue email address first, then go back and change your primary.
    Source: http://support.apple.com/kb/ht5312
    You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
    Navigate to My Apple ID using your web browser.
    Click "Manage your account"
    When prompted, sign in using your Apple ID and password.
    Click Password & Security
    You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. 

  • I changed my email address for my apple id but icloud still has old email adress and when I try to signout so I can sign in with new address it asks for password and then says invalid so I cannot delete the account to sign in with the new one! Please help

    I changed my email address for my apple id but icloud still has old email adress and when I try to signout so I can sign in with new address it asks for password and then says invalid so I cannot delete the account to sign in with the new one! Please help

    OK...now I appear to 'progressed' I changed my email address back to original on Apple id and then was able to delete icloud account. Apparently I couldnt do it as it kept requesting password  when I entered passsword ( both old and new one, it wouldnt accept it as it had my old email address in ) It didnt do that on ios6 . Anyway I deleted account, but now I tried to login in with my new id/password and it says unable as already in use!!! More help needed please! Its a nightmare!!

  • I changed my email address for my Apple ID but my phone doesn't recognize my new email it keeps asking for my password for my old email

    I changed my email address for my Apple ID. When I want to use iCloud my iPhone doesn't seem to recognize my new email it keeps asking for my password for my old email. I can't update the new address it keeps defaulting to my old one.

    Hello TirEoghain,
    Thanks for using Apple Support Communities.
    First I would like you to try the instructions below to sign out of your iCloud account, and then sign in with your new Apple ID.
    iOS 6 and later: Go to Settings > iCloud.
    If you signed out before changing your Apple ID, enter your current Apple ID to sign in. The data from your iCloud account will download to your device.
    If you're still signed in with your previous Apple ID:
    Scroll down and tap Delete Account. Depending on what iCloud options are turned on, you'll be asked to confirm that you want to delete data from your device. To confirm, tap Delete. (If you're using iOS 7 and have Find My iPhone turned on, you'll be asked to enter the password for your previous Apple ID. Enter the password, then tap Turn Off.) The data will be deleted from your device, but not from iCloud.
    Enter your current Apple ID to sign in. The data from your iCloud account will download again to your device.
    Apple ID: What to do after you change your Apple ID
    http://support.apple.com/kb/HT5796
    Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
    Go to Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
    Scroll down and tap Delete Account, then tap Delete to confirm.
    Tap “Keep on My [Device]” or “Delete from My [Device].” In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
    Enter the password for your previous Apple ID.
    Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
    Return to Settings > iCloud and sign in with your new Apple ID.
    iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/kb/TS5223
    Take care,
    Alex H.

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