I signed up for pdf to word conversion in December and paid a yearly subscription. Not working?

Today when I go to convert a pdf (haven't done one in a long while) it keeps sending me to the subscription page.  I can't figure this out.    What am I missing here.  I should have several months left.  Where is the account info?

I decided to put it away last night and start fresh this morning with a fresh mind, as I had logged in, loaded into the cloud, etc. as I was prompted to do at every new screen.  This morning I took a new direction and  I logged in at Adobe.com, found my account management info (which I couldn't figure out how to access last night).  It appears that you don't have any services associated with my account at all, and that the version I was using was a free service?  However I have a record of paying Adobe $29.95 on December 9th.  What exactly did I pay for if I do not have any services in my account?  Below is the transaction from my visa.  Can you look into this for me, or should I go through the account management help service?
Dec 09 Dec 11 ADOBE SYSTEMS, INC. 800-833-6687 WA
27.46 USD @ 1.090677349**
Foreign Currency Transactions 29.95

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