I spent .75 and about 16.50 was deducted from my account
Hi
I bought a song for .69 cents and about 16.50 was taken out of my account. How can I get my money back?
I purchased two 25 dallor gift cards. I bought two books for 14.99 and one song for .69. It shows I only have 1.07 left. The math doesn't add up.
This is a user forum, Apple does not participate here. You might use the link at the bottom of this page, "Contact Us" - lower right.
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I purchased 10GB upgrade for iCloud and $20 was deducted from my iTunes account. I then upgraded to 20GB and an additional $40 was deducted from my account for a total of $60. I need a refund for $20. Thank you.
This is a user forum, Apple does not participate here. You might use the link at the bottom of this page, "Contact Us" - lower right.
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I was planning on buying an app from iTunes, but before doing so, I decided to add my Visa card number to my account so buying applications from iTunes would be easier in the future. Right after I added my card number to my account, I receive a message saying that money was deducted from my account, and there was no explanation why. I highly suspect that the company has taken the money out of my card for some reason, since I haven't used this card for a few months and the application I was trying to buy is really important for my upcoming project!
I initially had $2.02 to buy the application, which was more than enough, but suddenly $1.09 was deducted from my card and now I only have $0.93, which isn't even enough to buy the application!
Please help me!!!!!!Each time that you add or change your card details a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - your card issuer should remove within a few days or so.
Store holding charge : http://support.apple.com/en-us/HT3702
How much was theappthat you trying tobuy ? The store holding charge is usually $1, or the amount f the item (plus tax) of what you are trying to buy -
Cannot find audiobook I just purchased. amount was deducted from my account
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iTunes Match is for music only.
If you purchased it on your phone, and the purchase went through successfully, then it should be in its Music app - when you have audiobooks in the Music app you should get an Audiobooks tab at the bottom of the app, possibly via the More button. Does that show ? Or does it show in Settings > General > Usage > Manage Store (under the 'storage' heading) > Music (when there are audiobooks on your phone there will be an 'audiobooks' section there) ?
If you can find it then you can copy it over to your computer's iTunes library via File > Devices > Transfer Purchases menu option so that you can take a backup copy of it. -
i have buyed an app through debit card my money was deducted from the account again if i open app store for downlaoding any app it is asking me to submit my new accont for accessing
You've been hitten by Apple's recent SNAFU. I fear you are SoL until their pending investigation fiasco is over with.
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I synced a new 4S to iTunes and discovered not everyting was saved from my old 3G. How do I get everything off the 3G so I can sync it to my new 4S?
iPhone: Transferring information from your current iPhone to a new iPhone
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hi. i have made and in-app purchase in fring. the amount was deducted from cridet card, receved receipt, but nothing happended to my balance at fring. what to do ???
The problem is with an item in the 'Latest Purchases' section. When I click on 'Report a Problem' it takes me to the support page. I have gone to the link you provided many times... so far it always says to check again in a few minutes and never works.
I would really like to hear back from Apple directly and get some assistance with this issue. -
I did not buy on itunes and was debited from my account on 13-06-2013 £7.35 why
i did not buy anything on itunes and was debited from my account on 13-06-2013 £7.35 why?
Hello jmexia
If you are seeing a debit that you are unaware of, look at your purchase history to see if that debit shows up. If it does and it was not you then there is a report and issue for that purchase option.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
How do I resynch my phone to my computer and reinstall itunes which was lost from computer when I got in debugged. I have my music on phone
Try these 2 User Tips...
Syncing to a New Computer...
https://discussions.apple.com/docs/DOC-3141
Recovering your iTunes library from your iPod or iOS device
https://discussions.apple.com/docs/DOC-3991
Once you have it working again...
MAKE A BACKUP OF iTunes...
Full Details Here > http://support.apple.com/kb/HT1751 -
There was a problem amounts will be deducted from my account since January repeatedly and large amounts please explain and return amounts if taken unjustly
This is a User to User Forum.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
RS.55 was deducted from my card today from APPLE ITUNES STORE-I
I don't know the reason for this and this has happened for the second time.
Can someone please help me as to what I should do ?
Any way to contact apple customer care will also be very helpful
-thank you.You've checked the purchase history on your account (Store > View My Account menu option on your computer's iTunes), and have you made any in-app purchases or have any auto-renewing subscriptions ?
If there isn't anything shown then have you added or changed your credit card details ? I think that 55 rupees is about $1, which is the right amount for a temporary store holding charge , which is applied to check that the card details are correct and valid, and which should disappear off your account within a few days (though it might vary by bank/credit card company).
Otherwise you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I set up my iCloud account on iPad with an exchange account and aol account. I can see exchange and aol emails but not those from .me account or apple email. I got it to show all 3 accounts on my iPhone with no problem. Hat am I missing?
I'm having a similar problem, but I do have the key and is not working anyway.
My old pc was running on windows 7 and my new one is an apple running on Lion.
My phone is an Iphone IV and I can see all the bookmarks there.
In order to sync, what I did was click on the "I don't have the device with me", I entered the key that was provided and the process finish ok. It says congratulations, etc, etc.
But the bookmarks are not there, I tried merging data and replacing data on this computer options but is the same.
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I have a £15 on my iTunes account, from a gift voucher. I have made purchases, but my account remains at £15, and the money instead has been deducted from bank account. Why is not taking the money from valide gift voucher.
First, I presume you're buying for yourself, not gifts for others, correct? Gifts cannot be purchased using a credit balance. If you are buying for yourself, another user in the forums posted this as the reply from the iTunes Store when this issue was brought up. Perhaps it will help you. Regards.
I'm sorry you weren't able to make a purchase using your store credit. To purchase items on the iTunes Store with your store credit, your account information in your user profile needs to be corrected. I'll walk you through this process to get you back up and running in no time.
1) Visit the My Apple ID website at: http://appleid.apple.com
2) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button.
3) Click the "Manage your account" link.
4) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button.
5) Click "Addresses" in the column on the left. If you have multiple shipping addresses, remove any out-of-date or duplicate addresses by clicking Delete. Also, make sure the state or province field is filled out correctly for each address. To edit an address, click Edit. Edit all of your shipping addresses and make sure the appropriate state is selected in the State drop-down menus.
6) Now click "Phone Numbers" on the left. The area codes should be in the area code fields and the phone numbers should be in the phone number fields. If an area code is missing, or if it is in a phone number field, your account information may not save properly.
7) Make any other necessary corrections, then click the Save Changes button.
8) Click Log out in the upper-right corner. When you make your next purchase on the iTunes Store, you will be asked to review your billing information. At this point, you can change your information or simply click Done at the bottom of the screen to proceed. Once you click Done, you should be able to purchase on the iTunes Store using your store credit. -
I pre-ordered a movie for my ipad2 and the money was deducted from my iTunes account. I can't find the movie. It does not show under "purchases" nor
the video app.How to move rented itunes movie from Imac to Ipad? - https://discussions.apple.com/message/17113392
iTunes Store Movie Rental FAQ - http://support.apple.com/kb/HT1657
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod - http://support.apple.com/kb/TS1497 - incompatible format for devices. -
120RS was credited from my account to buy temple run oz
RS 120 was credited from my account but i didnt get the game & they says that the billing was declined.what should i do?
Each time that you try to add or change your card details on your account a small temporary store holding charge (eg. RS 60 twice) may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
For it being declined, what are you trying to use as your payment method, credit card, debit card ... ? If it's a debit card then they are not still accepted in all countries, and (going on posts on here, including from people in India) where they are still accepted not all cards seem to work. Do you have a different card that you could try ?
For a card to have a chance of being accepted it needs to be registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined (but you might not be able to use the debit card that you are trying) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management
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