I SPENT HOURS AND HOURS ON A BOOK FOR MY PARENTS. NOW IT IS GONE! MY PROJECTS IS EMPTY.

Once again, I have spent many many hours making a book for my parents. Finding old photos of my parents, their parent and other family members. Working with my mother long distance to get the right information about each and every picture and on and on. I had two pictures left to ID and I when into MY PROJECTS with HP PHOTO CREATIONS, and my PROJECT is GONE!! I have look everywhere on my harddrive and nothing. At no time was there EVER information provided by HP that when the PHOTO CREATIONS PROGRAM WAS UPDATED I would lose all of my hard work.
I can not even begin to tell you how angry I am at this moment. My mother is very ill and most likely the book will not ever be started over again. PLEASE I am begging....if HP could help me find my project. The name of the book was Zuhlke Family.
In addition I really have got to say I own HP printers laptops etc as I love the quality. I have purchased the My Care warrant (or whatever it is called, and never used it) but trying to be able to simply ASK A QUESTION is such an ordeal with HP. I truly am thinking of going with a different company simply because other companies are approachable and HP is NOT. There is so much you have to go through it is ridiculous. Each new set of questions and what is the serial number and where did you purchase your item only adds to the frustration people are already feeling. So by the time we can actually get to a place where a question can be asked the frustration level has risen 10 fold. Just something for you to think about.
This question was solved.
View Solution.

Hi Berlee,
We apologize for the difficulty that you are experiencing. We do appreciate how much time and effort that you have invested and how valuable this project is.
We would be happy to assist you with this. If you could please email our customer support center at [email protected]; we will be sure to have one of our technical support specialists contact you immediately.
Thank you,
HP Photo Creations Customer Support

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