I spilled water on my laptop and my "i", "j" and "k" letters don't work on my laptop. However my main problem is that my password contains an "i" so i am locked out of my computer. Any ideas how I can get around the password and login.

I spilled water on my laptop and my "i", "j" and "k" letters don't work on my laptop. However my main problem is that my password contains an "i" so i am locked out of my computer. Any ideas how I can get around the password and login. I tried the method where you go into single user mode and type in commands, however that method uses some of the letters that are not working on my laptop.

You didn't mention which version of OS X your running but there are password reset utilities provided OS X: Changing or resetting an account password (Snow Leopard and earlier) - Apple Support or OS X: Changing or resetting an account password - Apple Support
Alternately you can use an external keyboard to log in and change the password. Make a backup if you don't have one, it's likely that your problems aren't over. If that water continues to migrate downward and fries the logic board your macbook will be toast.

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I'm unable to download iMovie/iphoto, as i didn't buy the mac brand new, it only gives me the 'accept' button when i try to download, i don't mind purchasing, it just doesn't give me the option. any ideas how i can get around this?

I recently purchased a second hand new macbook air, although it was second hand to me the previous owner had never actually turned it on. So i went through all the set up steps when switching it on for the first time.
My problem is that iPhoto and iMovie are not installed, and when i go to the app store the icons have an accept button, it then prompts me for my apple ID, obviously these a registered to the original owner, and says i need that ID in order to download them, or i'll have to purchase them.
I'm happy to purchase them, but it doesn't give me that option, every time i search for them in the app store they always come up with the accept option and no purchase option.
Any idea how i can get round this would be great fully appreciated.

I recently purchased a second hand new macbook air, although it was second hand to me the previous owner had never actually turned it on.
Something doesn't make sense here, though I'm not saying the previous owner is lying....
Time to send your serial # to iTS and let them see what's happening here.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Messages icon indicates that there is an unopened message but when i go into it the message is blank and no option to delete it. Any ideas how i can get rid of this and stop it from opening up in the blank message each time i open my messages?

The message icon on my iphone indicates that there is an unopened text message, but when i go into it, it just opens up a blank message, and there is no option to delete it. Any suggestions how i can get rid of this message, and prevent my phone from always opening up in the blank message whenever i go into my messages, rather than just opening as my inbox?
Many thanks

Hard restart.. While the phone is powered in, hold the power and home button. Hold them down and keep them held down. the phone will eventually shut itself off and reopen. keep held down till you see the appl elogo, then release. This will not delete anything off your phone, it will just force all apps to stop their current process. If you just turn the phone on and off, it will just pick up where it left off. Good luck

I have downloded ITunes to a new laptop and signed in this let's me download previous purchases in to the librery but can't get the films I have bought quite a lot over time any idea how I can get them ???

I have downloded ITunes to a new laptop and signed in this let's me download previous purchases in to the librery but can't get the films I have bought quite a lot over time any idea how I can get them ???

You cannot.
You buy one and only one download of movies. it is your responsibility to backup your purchases.
Copy everything from your old computer or your backup copy of your old computer to your new one.

TS3276 When I send an email no matter how small it now seems to take a much longer time than usual (by watching the gear wheel spinning). Anyone have any ideas how I can get my sending back to a much shorter time?

When I send an email no matter how small it now seems to take a much longer time than usual (by watching the gear wheel spinning). Anyone have any ideas how I can get my sending back to a much shorter time?

Have you burned Discs with other programs using this computer? Are you certain that you have a drive that will burn discs?

I forgot my passcode any idea how i can get on to my device?

i have forgotten to link my iphone to itunes and i have forgotten my passcode any idea how i can get on to my device

If you cannot remember the passcode, you will need to Restore the device...
1) Connect to iTunes on the computer you usually Sync with and Restore...
http://support.apple.com/kb/HT1414
2) If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766

I lost my iphone, got a new sim card and put it in my boyfriend's old iphone. When I synch it in itunes it will only synch with his stuff and not mine. Any ideas how I can get it to synch with my itunes??

I lost my iphone, got a new sim card and put it in my boyfriend's old iphone. When I synch it in itunes it will only synch with his stuff and not mine. Any ideas how I can get it to synch with my itunes??

Are you using a Mac? It sounds like you are using his computer to sync to. If this is the case, then it will sync to all of his stuff unless a new user is created with your personal stuff on it.
When you want to sync your iPhone to that computer, switch to your user first, and then everything will sync with your stuff. If he wants to hook up his iPhone to sync it, then he needs to switch back to his own username first.

My iphone was restored to its original state and I lost all of my contacts and applications... any ideas how I can get it back??

My iphone was restored to its original state and I lost all of my contacts and applications... any ideas how I can get it back??

Why did you restore without transferring your music to your computer?
If you are in the U.S., then you can use the newly released beta version of the cloud to get your music.

HT1267 I bought My Iphone 4s from Iran, I need to make an Apple Id but Iran is not in the registered countries?! I dont know what to choose? Also From Iran we do not have Credit card facility for payment option?!! Any idea how I can get FREE APPS on my Ne

Hi there,
I bought My Iphone 4s from Iran, I need to make an Apple Id but Iran is not in the registered countries?! I dont know what to choose? Also From Iran we do not have Credit card facility for payment option?!! Any idea how I can get FREE APPS on my New Phon?!!
Please let me know how I can get this sorted as soon as possible!! Thank you very much

You can create an Apple ID without a credit card, see this article:
Create an iTunes App Store account without a credit card
Check this post about iPhones from Iran:
Re: Why Apple does not support from Iran? And why not open a store in Iran?

My iphone 4s has the connect to itunes screen. I have tried to reset, recover, etc but I keep getting and error-51 message. Any ideas how I can get my phone working again? I am not worried about saving any info just having a phone to use!

I was in the middle of the iOS 8 update and tried to turn my phone off (yes, I realize this was dumb) But what happened was it tried to reset. Now, my iphone 4s has the connect to itunes screen. I have tried to reset, recover, etc but I keep getting and error -51 message. Any ideas how I can get my phone working again? I am not worried about saving any info just having a phone to use!

Try a Hard Reset.....
Press and hold the Wake / Sleep button AND the Home button at the same time, keep them both pressed until the Apple Logo appears on the screen, it can take 10 or more seconds. Ignore the swipe to turn off message.

Hey guys i just wanna ask you if you know any way how to recover pics deleted from my camera rol and photo stream, i deleted accidentally without backing it up on icloud, any ideas how i can get it back

hey guys i just wanna ask you if you know any way how to recover pics deleted from my camera rol and photo stream, i deleted accidentally without backing it up on icloud, any ideas how i can get it back

If you deleted them from both PhotoStream and the camera roll, and you don't otherwise have them backed up, they're gone.

HT201272 I rented a movie, watched half of it. Had 27 days left until it expired. After 3 days, received a message saying the movie had expired and it appears deleted from my rental folder. Any ideas how I can get this movie back?

I rented a movie, watched half of it. Had 27 days left until it expired. After 3 days, received a message saying the movie had expired and it appears deleted from my rental folder. Any ideas how I can get this movie back?

You would have to rent it again.
Once started the movie you have 24 hours to complete viewing.
How long do I have to watch a rented movie?
You have 30 days from the time of rental to watch your movie, and 24 hours (in the US) or 48 hours (elsewhere) after you've started viewing to finish it. Once the rental period expires, the movie will disappear from your iTunes library.
http://support.apple.com/kb/ht1657

Hi. I have Lightroom 4 installed. I cannot download my CR2 files from the Canon 5D Mark III camera. I have downloaded Lightroom 5 thinking it was an update but it appears I have to pay for the program. Any ideas how I can get lightroom 4 to accept my CR2

I have Lightroom 4 installed. I cannot download my CR2 files from the Canon 5D Mark III camera. I have downloaded Lightroom 5 thinking it was an update but it appears I have to pay for the program. Any ideas how I can get lightroom 4 to accept my CR2 files ?

The Canon 5D Mk 111 was supported from LR 4.1, see the link below. Just update LR to the latest version. See link below
Camera Raw plug-in | Supported cameras
Adobe - Lightroom : For Windows
Adobe - Lightroom : For Macintosh

I found a iPad Mini and would like to return it to the original owner. I believe it was previously stolen and it cannot be activated. Any idea how I can get it back to the original owner?

I found a iPad Mini and would like to return it to the original owner. I believe it was previously stolen and it cannot be activated. Any idea how I can get it back to the original owner?

I am very disappointed (yet I somewhat understand) Apple and how they completely have no interest in helping return lost items. I don't believe the person who traded me this was from around here so I don't even know where to begin. I seen on ebay you can sell them for parts but I don't really believe in doing that and would like to at least try my best to get it back to whom it belongs to. I will be contacting my local police department regarding this but I don't think they will be able to do much if it was stolen from somewhere else. However if nobody claims it in 90 days and I have a letter from my local police station saying I am the new owner, will that be enough for apple to unhold their policy of proving the item belongs to you?

My Uncle has lost his apple password, he doesn't have access to his email and he cannot remember the answers to his security questions any idea how we can get a password?

My Uncle has lost his apple password, he doesn't have access to his email and he cannot remember the answers to his security questions any idea how we can get a password?

You can start with http://iforgot.apple.com and http://appleid.apple.com and also use the Apple ID Security site from http://support.apple.com/kb/HT5699 for assistance.

I spilled water on my laptop and my "i", "j" and "k" letters don't work on my laptop. However my main problem is that my password contains an "i" so i am locked out of my computer. Any ideas how I can get around the password and login.

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