I spoke to someone at adobe who said they would cancel my two memberships as it was a misunderstanding and now i receive a mail saying money has been taken out my account. They reactivated my account without me doing it myself and then saying thank you fo
I spoke to someone at adobe who said they would cancel my two memberships as it was a misunderstanding and now i receive a mail saying money has been taken out my account. They reactivated my account without me doing it myself and then saying thank you for reactivating. FUMING!!!
Here are the 3 orders placed by you under the same Adobe ID.
Creative Cloud Photography plan (one-year)
Desktop Subscription
21-Nov-2014
Creative Cloud single-app membership for In Design (one-year)
Desktop Subscription
17-Nov-2014
Creative Cloud single-app membership for Illustrator (one-year)
Desktop Subscription
28-Oct-2014
You can use all of them but they can be activated twice only for e.g. if you install the photography plan on two computer as soon as you try to activate the illustrator CC , it will ask you to deactivate.
You should contact Adobe Support & get two of the order cancelled, since it is duplicate subscription so the renewals charges will be refunded back. You need to buy them under different Adobe ID to use them.
Regards
Rajshree
Similar Messages
-
who do I contact after (emailing app developer) about purchased add ons that haves not arrived to my iPhone but the money has been taken!!??
Hello Janey,
It sounds like there is an issue with the audiobook you purchased from iTunes. I recommend following the steps in the following article to report this to the iTunes Store:
To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
You can find the full article here:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Thank you for posting in the Apple Support Communities.
Best,
Sheila M. -
Money has been taken from my bank account for items I havnt purchased, Who do I contact about this
Money has been taken from my bank account for items I hav'nt purchased, My bank says to contact I tunes but I cannot find out who to contact, so trying this to see if anyone else has had the same problem
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
-
Do you no why apple are saying there is a outstanding payments but the money has been taken from my account
Hi Cristintia,
Just expirenced something similar. After being loyal Apple customers for 10 years I was unable to receive support because Apple doesn't support all products sold in their stores nor do they consider iPhone part of their WiFi support network.
We recently bought an iBaby to use with our iphones as monitors. We have purchased 3 new iphones in the past 2 months. We also have 2 iBooks, 1 imac desk top, and an Airport Express. While trying to install the iBaby the Airport Expressed stopped working. My internet provider told me I needed to contact Apple. After about 40 minutes on the phone, James a senior advisor told me Apple doesn't support any of the current products we have purchased and that I would have to pay $50 for support. After telling me the solution was simple.
Apple support should value their loyal customers. This seems like a scam to me since we have paid support on all our past products and the iPhones we just purchased. This experience has jaded me from wanting to continue being an Apple customer.
Irene -
I purchased a music track from the store that was 59 pence, after checking my account I found that £1.58 had been taken out. Can anybody tell me why, this is the first time I have used the store, also does the track automatically transfer to your Iphone ...
If you just entered in your credit card, the ITunes Store will put a small credit hold on the account to verify that the card is correct. This charge will be automatically reversed by your bank in a couple of days. See:
http://support.apple.com/kb/HT3702
The track will automatically be downloaded to your iPhone if you sync the iPhone to iTunes or have "automatically download" set in the iPhone's settings.
Regards. -
The adobe employee said he would cancel my plan and it's still not canceled?
I said this in response to someone else in a similar boat as me but I thought I should open a new forum to see if an adobe employee can fix this!
I called Dec.26th and the guy over the phone said that he would cancel my membership free of charge. I check back today to find out he never canceled it like he said he would. What on earth is going on here? Adobe employees answer me please! I tried to do the whole chat thing right now since calling hours are over and there was a pop up saying that chat is unavailable. I"m going to wait to see if anyone responds and if not I'm going to call first thing in the morning. This such an awful company to lie to me and go back on their word.If an Adobe employee happens to read your message... great... otherwise
This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
Hi, I've got Creative Cloud, on a Mac Pro late 2010, 6 Core, 3.3 Gz, which has just been emptied and re-set with Yosemite. I've downloaded the Adobe stuff I need, especially Ps, Il, Id, Pp, Ae and Lightroom 5. Everything works find except Lightroom which doesn't open, giving me this message each time: "There has been an error during the modification of the modules." There is no error number attached and the program freezes. I've got a deadline which has been broken because I can't finish the work I've started in Lightroom 5 on my old computer which I deactivated in order to run the new one. Now I don't know what to do nor where to look for the problem. I've placed the Lightroom Library on an external LaCie 4Big 8Tb Raid 5.
Error changing modules | Lightroom
-
Money has been taken from my account tho nothing ordered. Can't contact them. What can I do?
WHen I first got this ipad2 and started using iTunes, I had £15+ taken from my account though I'd not bought anything. After trying to contact them a few times, I gave up. Now the same thing has happened with a download I don't need because I'd bought the book from Amazon. I've tried e mailing and phoning, but get no response. Has anyone had the same problem? What did you do about it? I'd appreciate any advice. Thanks
Go to https://expresslane.apple.com ; select 'iTunes' in the first column and then 'iTunes Store' in the second column, and proceed from there.
-
Really need help with this as i feel scamed
Contact Apple.
Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices) -
HOW TO KNOW THE LOCATION OF MY LOST PHONE IT HAS BEEN FOUND ALREADY BUT I DON'T KNOW WHERE TO GO
Please stop typing in caps. It is difficult to read and rude, Caps are considered shouting on the web.
Odds are that is a scam.
Post more details, such as phone number and we'll confirm if it is a scam or not. -
On three or four occasions i have purchased items on my sims game for the ipad and koney has been deducted from my account but the items have not been purchased. Now about 10 minuted ago i purchased money for the sims game of a cost or around £35 and money has been deducted out of my bank account and i have not had the simoleons inserted into the game. What can i do
Let's see. You tried to purchase items three or four times and each time it didn't work. So why would you expect that a fourth (or fifth time) would suddenly work?
Have you contacted the developer of the game to see what the problem is? -
Apple id has been disabled when i want to make a purchase, what the **** does that mean
apple id has been disable when i want to make a purchase, what the **** does that mean and how can that be rectified
If changing your password does not solve then contact itunes support.
-
How do I unlock mac? Someone hacked my account and I wiped my device from iCloud, and now I ask for a four digit code ignition Mac. How do they proceed in that way to unlock my Mac?
Settings>general>resets>erase all content and settings.
That will put it back to its out of the box state. Set it up with your own apple Id. -
Can i edit my game center account to stop sharing friends and games from another apple id that associated with my own new apple id.how to reset it without losing my apple id and i can stiil use it? Because i've made lot of paid purchases using this apple id. In my game center account i have so many games data that i'd never installed.i wanna stop sharing friends and games with this xxx apple id in my old ipad version ios 4.2. and i can still keep using this apple id in my new ipad 3rd gen version ios 6 without sharing game and friends with this xxx apple id? and how to remove the games data that i never downloaded in my ipad but still registered at my game center account.i wanna keep using this apple id coz so many fav application i've purchased from this id. the answer as soon as possible if there is some one can help me to solve it.thank u for reading my question and very big thanks for anyone who can give me a helpful answer.
Why do you ask in the iWeb forum?
-
I recently updated to Mavericks and now all my e-mail accounts won't send
I recently updated to Mavericks and now all my e-mail accounts won't send. They all receive ok but when I send I get a message "sender address rejected by server" and " Authentification required" The passwords are still intact
Check the Mail settings for your account, especially the SMTP (outgoing) address, type of authentication, and entry of the proper email username and password. You can do this when you select the account then under the outgoing mail server use the dropdown menu to select the Edit option. Select your outgoing configuration in the list. Check the settings below, then click on the Advanced tab and check those settings.
If all is OK, then I suggest your reinstall Mavericks:
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it isthree times faster than wireless.
Maybe you are looking for
-
I'm using iMovie HD 5.0.2 on a Mac OS X 10.4.11 I'd like to load video from a CD-RW to use with iMovie. Is it possible and, if so, how? I tried to do it but I get a message saying the file is not a movie file. But I am able to view the video on Windo
-
How do i delete an unwanted picture folder from my iphone 4?
how do i delete an unwanted picture folder from my iphone 4?
-
HT4918 Using outlook 2007 with old mobilme email.
If i had a mobilme email what is my email address now? I use outlook 2007 and can't seem to figure this out.
-
Normally I would have stuck with Wine 1.1.11 in the official repository, but I want to try the stable version. However, whenever I try to compile ANY version of wine, it says that gcc failed and that it could not compile the dlls... Last edited by Sh
-
Define data carrier directory in My Documents
Hi Experts, We are defining a DMS system, and would like to use the local directory defined for SAP as the directory where secured documents are accessed. In our case, when accessing local options in SAP the directory defined is c:\documents and sett