I started "showcase all windows " by accident and do not know how to get rid of it.

I am using Firefox 4.1. It opened a window on the left side and I can not end it. Operating system is Vista.

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I believe I have a virus on my macbook pro and do not know how to get rid of it.

Well I was being stupid and trying to get free gems on clash of clans so i did the stupid little surveys and that is most likely where I got the virus from. Never doing that again. When ever i go onto google chrome or any browser a random page pops up about mac protector or something and when I try using ovoo, it instantly backs out and I cannot use it. so i do not know what to do and i am not sure if i am using ios 8.1.1 or 8.1.2. i have a macbook pro that i got 3 years ago

There is no need to download anything to solve this problem. You may have installed a variant of the "VSearch" ad-injection malware.
Malware is always changing to get around the defenses against it. These instructions are valid as of today, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
/Library/LaunchDaemons
In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
          com.something.daemon.plist
and
           com.something.helper.plist
Here something is a variable word, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes the word is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
/Library/LaunchAgents
In this folder, there may be a file named
          com.something.agent.plist
where the word something is the same as before.
If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
           something
where something is the same word you saw before, drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
            v.framework
It's actually a folder, though it has a different icon than usual. This item always has the above name. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
          Install system data files and security updates (OS X 10.10 or later)
or
          Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

I've got OSX/Genieo.A virus on my mac and don't know how to get rid of it and why I have it

I've got OSX/Genieo.A virus on my mac and don't know how to get rid of it and w I have it

There is no need to download anything to solve this problem.
You installed the "Genieo" malware. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the malware (as long as you never reinstall it.)
Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
Triple-click anywhere in the line below on this page to select it:
/Library/Frameworks/GenieoExtra.framework
Right-click or control-click the line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.
Move each of these items to the Trash in the same way:
/Applications/Genieo.app
/Applications/Reset Search.app
/Applications/Uninstall Genieo.app
/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib
/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib
~/Library/Application Support/com.genieoinnovation.Installer
~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Step 2
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
Make sure you don't repeat the mistake that led you to install this trojan. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
Finally, be forewarned that when Genieo is mentioned on this site, the attacker sometimes shows up under the name "Genieo support." He will tell you to run a fake "uninstaller." As he intends, the uninstaller does not completely remove the malware, and is in fact malware itself.

Vixia HF R400 and do not know how to get it to burn to a cd. Help!

I have a Vixia HF R400 and do not know how to get it to burn to a cd, windows movie maker works, but it only has one 'chapter' so the all merge into one shot and all the dates are all mixed up! The camera did not come with any software that I can see and have no idea how to get my images to burn. Please HELP!

Hi ford1003,
Create PDF cannot be installed as it is a SAAS. However, when i looked in to your account, i see only export PDF.
It can be used to export PDF to WORD, Excel,PPT.
Hope it helps.
THanks,
Vikrantt Singh

HT1222 My phone is telling me about a Software Update but for the first time it is asking me for a passcode, I have never set up a passcode and do not know how to get around this to do the upgrade?

My phone is telling me about a Software Update 7.1.1 but for the first time it is asking me for a passcode, I have never set up a passcode and do not know how to get around this to do the upgrade?

See if this helps:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212

When i sync my phone with itunes some of the songs always have the sync symbol next to them and are lighter than the others and i dont know how to get rid of them. help please

when i have synced my phone with itunes there are old songs that i dont want. these songs always have the sync sign next to them but i dont know how to get rid of them, i have event deleted them from my library, my computer and hidden them on i cloud. help please

Settings/ Music/ Show All Music/ OFF
There is a parallel setting in Settings/ Videos/ which also includes Videos in the cloud, as well as Settings/ iTunes & App Store/ where you can set both Music and Video preferences. But you only need to change a setting in one location.

I have 8.3gb of other on my iphone 4 and don't know how to get rid of it. Can anyone help?

I have all this other taking up all my memory and I don't know how to get rid of it. I need help!

Other indicates data that iTunes doesn't recognize. This can be caused by an interrupted sync or some other data corruption. Sometimes, just adding another song or app can clear up the problem.
Most often, you will need to Restore your iPhone. This explains how: http://support.apple.com/kb/HT1414

We can not remember pass word to ipod and do not know how to get around it

We forgot the password to Ipod touch and do not know how to reset it?

Read the manual.
It says to restore the ipod.

I GOT A GIFT FROM I TUNE STORES BUT CAN NOT DOWN LOAD AND INSTAL ON MY I PHONE....I GET THIS MESSAGE ASKING FOR A CODE WHICH I DO NOT HAVE AND DO NOT KNOW HOW TO GET......

i got a gift for my i phone 4s but i can not download and redeem same as i tune is asking for a code number which i did not get and i do not know how to get..........pl help solve this problem...thanks.

SW,
I don't know what the problem is with your corrupt/unopenable document on CD. I wonder if you can display it with QuickLook.
Select the file in Finder and hit the Spacebar. If the file is displayed properly, you can capture it as an image with Grab.app or by Shift-Command-4, > drag capture box.
Not knowing the complexity of your document, it's difficult to say what you should do next. I'd submit the graphics to an OCR application and extract the text, to be used in reconstructing the original document.
Jerry

I tried to make a smaller facebook photo more visible by trying to make it my screen saver and now i do not know how to get rid of. it always shows up on screen when i open my computer but is still small

== Issue
==
I have another kind of problem with Firefox
== Description
==
i tried to make a smaller facebook photo more distinct by hitting something to make it screen saver. it now shows up each time i open my computer but still is small. i cannot determined how to get rid of?
<blockquote>Edited by moderator to remove all caps. Please don't yell. -T</blockquote>
== This happened
==
Every time Firefox opened
== i tried to make a small facebook photo screen saver
==
== Firefox version
==
false
== Operating system
==
Windows XP
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.9) Gecko/20100315 Firefox URIAPRO[]
== Plugins installed
==
*-Default Plug-in
*Adobe PDF Plug-In For Firefox and Netscape
*Shockwave Flash 9.0 r28
*The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
*RealJukebox Netscape Plugin
*RealPlayer(tm) LiveConnect-Enabled Plug-In
*6.0.12.1040
*Java Plug-in 1.5.0_01 for Netscape Navigator (DLL Helper)
*DRM Netscape Network Object
*Npdsplay dll
*DRM Store Netscape Plugin

This sounds more like a Windows question, than a Firefox question. When you say that an image shows up every time you open your computer, do you mean every time you turn on your computer, or every time you start Firefox?

Somehow i have got mackeeper and the smartsearchnet on mac air. I do not know how to get rid of it! please help me

I have got mackeeper and smart search.net on my Mac air. I am new to mac's so i am so lost in how to get rid of things. Im not sure how i got it but i just want it gone now mac book is only a couple months old so running all latest programmes on it. Can anyone help me please?

You may have installed a variant of the "VSearch" ad-injection malware. Follow Apple Support's instructions to remove it.
If you have trouble following those instructions, see below.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
/Library/LaunchDaemons
In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
          com.something.daemon.plist
and
           com.something.helper.plist
Here something is a variable string of characters, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes it's a meaningless string such as "e8dec5ae7fc75c28" rather than a word. Sometimes the string is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
/Library/LaunchAgents
In this folder, there may be a file named
          com.something.agent.plist
where the string something is the same as before.
If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
           something
where something is the same string you saw before, drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
            v.framework
It's actually a folder, though it has a different icon than usual. This item always has the above name; it doesn't vary. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
          Install system data files and security updates (OS X 10.10 or later)
or
          Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

When I try to update my apps, an old email address appears and I dont know how to get rid of it? Not to tech savvy! : (

When I try to update my apps, and old email address appears,how I get rid of it? I am not tech savvy at all!

This is happening because they were purchased with your older Apple ID. Apps and there updates are permanently tied to the Apple ID used to purchase them, regardless of the ID on your phone in Settings>Store. The only way to stop the prompt for your older ID would be to delete these apps from your phone.

SO HOW I DELTED MY LIBRARY FOR MY MOTION3.2 PROGRAM AND DO NOT KNOW HOW TO GET IT BACK HELPPLEASE!

I do not know how to restore my library with all the 3d effects, particles etc and need directions on how to do this so that I can create those awesome action art pieces. thank you

Restore it from your backup.
If you do not have a backup and you deleted it and emptied the trash, then unfortunately, you are out of luck. Unless you wish to pay for a data recovery software or service (by company techs).

HT201250 I have an Time Capsule (1 TB) and do not know how to get my data from it after reformatting my hard drive.

Due to multiple problems with Lion, I decided to reformat my hard drive with Snow Leopard (10.5.8) and now am unable to retrieve my data from my time capsule (1T). I tried to import but ended up with 342 pictures of mainly clip art and downloads from emails. Help. I don't know how to get to the time capsule. When I open time capsule, it shows only the dates since I reformatted on Sunday.

I don't think this helped me! I am afraid to do the Terminal thing if it can't be undone! I cannot afford to lose the time machine backups. When I open the time machine now, it shows only backups from Sunday when I reformatted the disk!!!
I did open disk utility which is as follows:
                              Capacity: 464.8 GB (499,113,885,696 Bytes)
                              Available: 441.6 GB (474,187,837,440 Bytes
                               Used: 23.2 GM (24,926, 048,256 Bytes)
                               Number of Files: 634,969
                              Format: Mac OS Extended (Journaled)
                              Owners Enabled: Yes
                              Number of Folders: 159,926
It gives me the option to restore, but then wants a source and destination. Is this the right place to be? I have Version 10.5.8.

I have added a Yahoo toolbar by mistake and don't know how to get rid of it?

Below my MSN.com toolbar is a Yahoo toolbar. I must of hit it by mistake. I want to eliminate the Yahoo toolbar and don't know how to do it.
Thanks!

Uninstall that Yahoo toolbar extension. <br />
http://kb.mozillazine.org/Uninstalling_toolbars

I started "showcase all windows " by accident and do not know how to get rid of it.

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