I started using LT 4 and I have a serial number, also upgraded to LT 5 and have a serial number. Now I just bought a new Macbook Pro and installed the LT 5, but it doesn't accept my serial number. Why?

I started using LT 4 and I have a serial number, also upgraded to LT 5 and have a serial number. Now I just bought a new Macbook Pro and installed the LT 5, but it doesn't accept my serial number. Why?

When you installed the Lightroom 5 on your MacBook, did it ask for both serial numbers. Since you purchased Lightroom 5 as an upgrade, you need both the serial number from your original purchase as well as the new serial number for Lightroom 5. If you have both of those numbers and they are still not being accepted then you will have to contact Adobe customer support for a solution.

Similar Messages

  • I just bought a new macbook pro and my CS6 migrated, but now when I open existing documents, it launches a free trial version. There doesn't appear to be a way to enter my serial number or communicate that I simply have a new computer. HELP! There is no c

    I just bought a new macbook pro and my CS6 migrated, but now when I open existing documents, it launches a free trial version. There doesn't appear to be a way to enter my serial number or communicate that I simply have a new computer. HELP! There is no customer support for this. I can't believe what a poor service company Adobe is!!

    The problem was that you migrated CS6. Unfortunately, migration doesn't work because it doesn't move all the files.
    First, you'll need to use the Adobe Cleaner Tool to remove the components that were installed:
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    Second, you should install a clean copy of CS6. Here is a link:
    Other downloads

  • HT4796 Hi, I've just bought a new Macbook Pro and started migrating from PC but the remaining time is about 70 hours long, I just wanted to know if that timing is normal and if not, does leaving running my MacBook that time can affect it?

    Hi, I've just bought a new Macbook Pro and started migrating from PC but the remaining time is about 70 hours long, I just wanted to know if that timing is normal and if not, does leaving running my MacBook that time can affect it?

    70 hours...  no, it's not normal but it can't hurt your Mac to be running for that amount of time.
    Try this support article > OS X Mavericks: Transfer your info from a PC

  • Wonder if anyone can help? Have just bought a new Macbook pro and installed FCP7. I thought that I would get quicktime pro but stuck with QTX. Downloaded QT7 but it won't let me install it. Any suggestions? B

    Wonder if anyone can help? Have just bought a new Macbook pro and installed FCP7. I thought that I would get quicktime pro as standard but stuck with QTX. Downloaded QT7 but it won't let me install it. Says I can't do install as I already have QTX. Does FCP not come with QTpro or am I jsut being stupid. Any suggestions would be great. Thanks.  B

    Hi there,
    Are you running Lion or Snow Leopard? either way this may help by the looks of it.
    http://www.macworld.com/article/161320/2011/07/lion_quicktime7.html
    cheers
    Andy

  • Hi, I just bought a new Macbook pro and i am trying to transfer my photos from my iPhone to my macbook. I set up the account on iTunes but it won't transfer my photos. How do i do this?

    Hi, I just bought a new Macbook pro and i am trying to transfer my photos from my iPhone to my macbook. I set up the account on iTunes but it won't transfer my photos. How do i do this?

    Hi, I just bought a new Macbook pro and i am trying to transfer my photos from my iPhone to my macbook. I set up the account on iTunes but it won't transfer my photos. How do i do this?

  • HT201364 I just bought a new Macbook Pro and I'm not sure if I have the new Mavericks as my OS.

    I just bought a new Macbook Pro and under current operating system, it list OS X 10.9.1 as my current system and says I can update to Mavericks. Isn't 10.9.1 the newest OS for Mac? This is my first Mac and I'm not sure about the way it lists the OS systems in the "about this computer tab". I tried to update to Mavericks and it will not allow me to update, despite meeting all of the above requirements. Can anyone help me?

    Mac OS X 10.9 and 10.9.1 are Mavericks.
    (96412)

  • I just bought a new Macbook Pro and loaded all my info from My old Macbook...now i can't remember for the life of me my Admin Password 9which i created 3 years ago)...is there ANY WAY to bypass this on my new Macbook Pro and begin again...?

    i just bought a new Macbook Pro and loaded all my info from My old Macbook...now i can't remember for the life of me my Admin Password (which i created 3 years ago)...is there ANY WAY to bypass this on my new Macbook Pro and begin again...?

    I assume that you don't have the installation discs, so:
    1. Reboot
    2. Hold command + s key down after you hear the chime.
    3. When you get a text prompt enter in these terminal commands to create a brand new admin account (hitting return after each line):
    (Type these commands very carefully)
    mount -uw /
    rm /var/db/.AppleSetupDone
    shutdown -h now
    4. You will go through the setup process again, create a new admin account, login to it and then change your existing account password or whatever else you need to do. You can delete the account you made in this process, or not.

  • I just bought a new MacBook Pro and recently updated to the new OS X.

    I just bought a new MacBook Pro and recently updated to the new OS X.

    Take it back to your nearest Apple retail store or Premium re-seller and ask them to check it out on the spot and replace it if necessary.   It carries a twelve month guarantee.

  • Just bought my new MacBook Pro and..???

    I hope this is not a redundant issue; I didn't see it in the search results.
    I just bought a new MacBook Pro today from my Apple Store, that was supposed to have a 160 GB hard drive with Leopard already installed.
    When I started it up, I noticed that I had Tiger 10.4.7 installed, and that the 160 GB HD was showing a capacity of 148 GB, with the OS taking up an extra 12 GB after that.
    I do have the Leopard disks, but I'm hesitant to do anything until I get an answer on this HD question. Did somebody make a mistake?
    Some context: I'm a loyal Mac user since 1990, but my last purchase was a PB G4 in 2001. So you can imagine how delighted I was to find a HD of that size on a Mac, but now I see that in true form, the system software is now enormous?
    Can anybody help someone like me -who has obviously been out of the loop in terms of keeping up with the upgrades- understand what is going on with this stuff?
    This stuff being:
    -the actual amount of HD space I can expect to get from "160" GB
    -the amount of space Leopard takes up
    -and, are we talking in relative terms about a very low amount of HD space once I get things like the Master version of Creative Suite loaded on?
    Excuse my naïvete, but how and why did these programmes get so bloody big?
    Message was edited by: honour

    No hard drive on the planet gives you the full number of gigs as they say. 200 gig drives give you 180 something, 160 gigs give you 148. That's just the way it is. I won't bore you with technical reasons. What you got is 100% normal. OSX itself doesn't take 12 gigs, but the iLife suite comes with a TON of content like audio loops, video files for iDVD, and all the other crap that goes with it. That's about half of the gigs right there. And yes, the size of installed programs has grown and grown and grown.
    My CS3 Design Premium suite takes up about 5 gigs total. The Master collection will be more, I'm guessing 7 gigs maybe?
    Bottom line, 160 gig harddrives are puny really. I just bought a 17" MBPro 2 days ago, paid a cool $3,000 for it with tax. For that kind of cash, Apple should really be putting 200 or 250 gig drives in as standard. They retail for only a few bucks more than the 160s...
    I have a 7200 RPM 200 gig drive ready to go whenever I feel like re-installing all my apps and such.
    In closing, you have a perfectly normal machine, and those numbers are spot on correct.

  • I just bought a new MacBook Pro and it came with the old operating system, how do I upgrade it to the latest one without having to purchase it?

    Hi,
    Im a new Mac user. I currently just bought a new MacBook Pro. The first computer I got apparently had a problem with the flex, so I had to go change it for a new one. The first one had the latest operating system, the second one the store gave me didn't, yet it's still a brand new computer, so I don't see why I should have to pay for the new operating system, which should already come with my brand new computer. So I am trying to contact apple so they may give me permission to download it from the app store for free, due to this inconvenience and first bad experience. The vendor tells me that sometimes new computers may come with old operating systems because they're from an old batch of new computers. Oh and by the way, I'm from Honduras, and bought it at Jetstereo, in Tegucigalpa (the capital). This store is a licensed distributor.
    Hope someone can help me,
    Ankie Zapata

    Go to the Mac App Store main page and click on Support under Quick Links.
    (82704)

  • I just bought a new Macbook Pro and transferred my iTunes archive of music to it. How do I transfer the playlists from my other computer(s)? iTunes on the new machine wants to start from scratch.

    How do I transfer playlists from my other Apple computer(s) to my new Macbook Pro? I think I have successfully moved the music (archive) but the new machine wants to start from scratch on the playlists.

    http://support.apple.com/kb/ht1751
    Essentially you need to copy over the itunes folder
    username/Music/itunes
    Over to your macbookpro I suggest using an ethernet cable as it is way quicker. Put it in the same spot on the new Macbook Pro
    username/music/
    This should bring over the playlists etc. Then just put the music back in from the archive

  • HT1296 I just bought a new MacBook Pro and moved data over from my old MacBook Pro.   Everything seemed fine at first but Outlook 2011 for Mac will not run.  It just flashes the Outlook logo briefly and then closes.  Help!

    Everything seemed to work fine after moving everything over from my old MacBook Pro at first but I cannot run Outlook 2011 for Mac.  The logo displays briefly and then the app closes.  It never really even gets anything loaded other than the little logo.

    Try removing and reinstalling Outlook
    Next try posting in a more appropriate forum. this is the iPod touch forum

  • I just bought a new macbook pro and was able to get iWorks for free but the App Store is trying to charge me for iLife.

    What do I need to do to get my free copy of iLife?

    You should accept the apps within the App Store -> Purchases tab.
    Otherwise delete adoption.plist from /Library/Application Support/App Store/ or /Library/Caches/com.apple.appstore/
    Of course it depends on the age of your computer. If it was purchased before OS X Lion was released then you need to reinstall the iLife suite from the original DVD.

  • I just bought a new MacBook Pro and iDvd is nowhere to be found.  Why?

    I thought iDvd was supposed to be included with iLife, but when I went to burn my iMovie project, iDvd is not there.  Why is this and how do I fix it?

    My new iMac came with iLife 11 preinstalled but not iDVD.  Fortunately I had bought iLife 09 for my old G5 iMac, but when I tried just to install iDVD as a customized installation type, "iLife Support and QuickTime" would also be installed unconditionally, and so I abandoned the installation because I was concerned about overwriting my possibly newer versions.
    Instead I simply copied the iDVD application from my old iMac to my new one, and also the Themes by copying the /Library/Application Support\iDVD folder (see the post from Old Toad in https://discussions.apple.com/thread/1938019).  Then I did a Software Update to upgrade iDVD to version 7.1.2 which is recommended for Lion, after which it works fine.
    Hope this helps anyone who already has a copy of iLife 09.  It would be interesting to hear from anyone who has installed just iDVD via iLife 09 as to whether their QuickTime was downgraded.

  • I just bought a new macbook pro and after doing the data migration from my time machine I cannot get pages to work

    the error message said to check with the developer to make sure that pages works with this version of iOS

    "the error message said to check with the developer to make sure that pages works with this version of iOS"
    IOU is operating system for iPhone, iPad not MBP. Is Pages the only issue you are having? What version of Pages are you using? Post in the Pages forum where those experts are.

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