I still can't get a redemption code it won't accept my serial number what happened to Adobe it used to be user friendly

Bentnote if you are unable to redeem your redemption code then please contact Costco.
If you were provided a serial number then please register it under your account at http://wwww.adobe.com/. You can find more details regarding locating and registering your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

Similar Messages

I purchased X Pro at Best Buy and I can't get it to install it won't accept the serial number?

How can I install X Pro I purchase at Best Buy and it won't accept the serial number

Call support by phone. Nobody here can help you with serial issues.
Mylenium

TS1139 I'm trying to process my first iPhoto order and I can't get past the fact it won't accept my telephone number. Thinking this may be a format glitch, I have tried to get around this but no success. Any suggestions? Yours in frustration:( CW

I'm trying to process my first iPhoto order and I can't get past the fact it won't accept my telephone number. Thinking this may be a format glitch, I have tried to get around this by spacing but no success. I live in Australia and the prefix is +61. Any suggestions welcome? Yours in frustration:( CW

Experiment - or search these forums - someone discovered a solution and it was a format issue
The US format for phone numbers is 10 digits AAA-PPP-NNNN - you do not include the 01+ here typically - maybe if you can out your digites in that format it will work
Hopefully someone from down under will tell how they do it
LN

My Creative Cloud still thinks I'm on a trial and won't accept my serial number.

I have been set up with a seat on a Creative Cloud team and downloaded/started to use all apps. The second day in it's now saying that premiere has 29 days left of its trial period. I have clicked through to license the software and put in my serial number but that is being rejected as invalid. Can anyone help? The web chat team said it was a technical issue and put me on to customer services call centre but I'm just sitting in a never-ending queue of calls.
Thanks,
David

I had the same problem. It was infuriating. I found nothing of help from forums like this. (Instructions like Dave's from March 1 seemed to disregard my problem, telling me to do something I'd done long ago). So I tried to contact tech support, only to learn that they don't work after hours, and not at all during the weekends!! I couldn't believe it. I still can't.
So I contacted Adobe customer service -- which is available 24/7, because, after all, they are the sales people!
(In other words: Adobe will take your money any time, day or night, and it will do so while promising access to the latest and greatest software service any time day or night. But Adobe won't spring for the funding to actually back that service, to ensure that people get what they pay for, to ensure that people get what they are promised by the sales force working for Adobe around the clock. )
Anyway.... after a long time chatting with customer service, they informed me that my payments were up to date, so they told me it was a technical problem, and I would just have to wait the 3 days (it was a holiday weekend) until tech support comes to work in the morning of the next business day.
When the time came (and they only work Pacific Time business hours), I called Adobe technical support, only to be told that it would be several hours before somebody would be available!! (Of course, Adobe ensures that nobody ever has to wait for their sales support representative, aka- customer support representatives.)
If Adobe did not have such a monopoly, this would not occur.
And, if Adobe did not have such a monopoly, I would no longer be a customer. (In fact, I might not be a customer now, even given that fact, except that my work relies on some adobe code now.)
So I was feeling frustrated to such a degree that ike I cannot begin to describe it.
Finally, though, I went online again, and searched for help on my own. After all, I'd already discovered that this was not a new problem for Adobe -- it's just one they'd not bothered to fix, apparently.
And finally, I ran across instructions that were better written than Dave's March 1 reply.
Then I was able to unlock my software.
The thing that one must do, is to re-enter your Adobe ID, which is probably your email address, and your password. It seems redundant and unnecessary. But it should work, based on my experience (I've had to do it numerous times now).
So, if anyone with this problem has read down this far, and hasn't yet solved the problem, just look for a link that says something about signing in with your Adobe ID. I think it's a simple text link, and the link should appear on the popup-style window regarding your activation. (I don't recall if the link appears before or after the rejection message, but if you cycle through those screens, you'll see it. After clicking the link, the appropriate form fields will appear.) Once you enter/re-enter your Adobe ID and password, your software should be available.
But -- and this is very important -- do NOT just go on about your business. Raise hell with Adobe about the problem, and their lack of tech support, etc. It's all really inexcusable. The solution might seem simple, but if you don't know the solution, then you're SOL.
And many people, esp people who are amateur photographers like my mother, might subscribe to Adobe's Cloud service and photo-editing software, and not look to forums like this for help. They'll only rely on Adobe tech support -- which is chronically underfunded by Adobe, and thus unavailable most of the time (considering hours closed, and wait times combined).
And if enough people complain to Adobe, maybe Adobe will fix this problem (along w/ other problems) and fund tech support enough to actually provide us with the tech support that we need for a 24/7 software subscription service.
And, if you complain, be sure to ask for a month's credit. You might just get it. And then Adobe mgt might listen to your complaints a bit more.

How can I get my Redemption Code and activate apps?

How can I get my Redemption Code and activate apps?

Hi Siriuslee,
Since you're looking for a redemption code, I'll assume you have a Student & Teacher edition of Creative Cloud. If that's correct, you'll find instructions in our KB article, Serial number, redemption, and product codes | Student & Teacher editions.
Activation is covered there too. Let me know if you get stuck.

I purchased Adobe sc6 master collection from software city and i cannot locate the redemption code, but I do have the serial number for mac, do i still need the redemption code and where would i find it?

I purchased Adobe sc6 master collection from software city and i cannot locate the redemption code, but I do have the serial number for mac, do i still need the redemption code and where would i find it?

Hello,
please have a look there: https://helpx.adobe.com/x-productkb/global/redemption-code-help.html
>>> Redeem your redemption code in three easy steps.
Hans-Günter

HT1918 Help me please! I can not get card payment! it is locked, I do not know what happened! my Apple ID - VERONIKA_SERG@BK.RU

Help me please! I can not get card payment! it is locked, I do not know what happened! my Apple ID - [email protected]

RUSSIAN PLEASE

Trying to activate serial number after entering redemption code and continues to say invalid serial number. Installing on Server 2012 R2 for client using RDS. HELP.....

trying to activate serial number after entering redemption code and continues to say invalid serial number. Installing on Server 2012 R2 for client using RDS. HELP.....

Thank you guys for the quick answer! Muche appreciated
I've tried all suggested solutions, but no luck :-(
- tried http://support.microsoft.com/kb/2765260 > no help and by the way the hotfix provided is not applicable for 2012 R2.
also tried "C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regii -enable -i" and got this :
Microsoft (R) ASP.NET RegIIS version 4.0.30319.33440Administration utility to install and uninstall ASP.NET on the local machine.Copyright (C) Microsoft Corporation. All rights reserved.Start installing ASP.NET (4.0.30319.33440).This option is not supported on this version of the operating system. Administrators should instead install/uninstall ASP.NET 4.5 with IIS8 using the "Turn Windows Features On/Off" dialog, the Server Manager management tool, or the dism.exe command line tool. For more details please see http://go.microsoft.com/fwlink/?LinkID=216771.Finished installing ASP.NET (4.0.30319.33440).
http://social.technet.microsoft.com/wiki/contents/articles/14582.sharepoint-2013-install-prerequisites-offline-or-manually-on-windows-server-2012-a-comprehensive-guide.aspx
> is not for 2012 R2.
For the automated install script (http://gallery.technet.microsoft.com/office/DownloadInstall-SharePoint-e6df9eb8) Craig mentions that the script are not yet compatible
"SharePoint 2013 SP1 and Windows Server 2012 R2 support coming soon
I will be updating this script with support for SharePoint 2013 Service Pack 1 installations along with support for Windows Server 2012 R2 in the near future. Thank you to everyone for the interest in my scripts - it is much appreciated! "

Can't get email address for printer won't accept password

Went to eprint center to register printer, worked fine,but when we tried to give printer email address so we can email to printer from remote locations won't accept password no matter what itry
This question was solved.
View Solution.

MasterBinker, have you tried using the Forgot Password link in the sign in page for ePrintCenter? This should send a new password to the email address.
You may also want to try using a different web browser.
Regards,
Sean
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I bought lightroom 4 in march'14 and i was using it in pc now i want to install it in mac but it doesn't accept my serial number what can i do

i bought lightroom 4 in march'14, i was using it in pc but now i have mac and it doesn't accept the serial number. What can i do

Make sure you are using the correct serial number starting 1160 (24 digits comprising all numbers and no letters)
If in doubt you can check from your PC version. Launch LR and from the menu click:
Help >> System Info

I can not get my redemption code for photoshop

Hi, I bought photoshop on JourneyEd about a month ago and I can't get it to download. I don't know my redemption code and the serial number aren't working. Please help me out?

First of all, "we" are not Adobe. Read my previous post carefully.
Just a clarification in general:
BOILERPLATE TEXT extracted from the FAQ:
https://forums.adobe.com/thread/375816?tstart=0
Do not be abusive or aggressive in your tone.
An aggressive, demanding, accusatory or abusive sounding post will often evoke an aggressive or abusive and unhelpful reply.
Remember, you are not addressing Adobe here in the user forums. You are requesting help from volunteers users just like you who give their time free of charge. No one has any obligation to answer your questions.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Secondly, for all you guys who have bought from "JourneyEd" at unreallistically low prices, I just googled that and learned that it appears to be a disreputable company through and through. You may very well have gotten ripped off. Adobe has nothing to do with that.
40 JourneyEd Reviews - 2.7 Star Rating of Journeyed.com | SiteJabber
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Finally, if you did buy legitimately and directly from Adobe, then we, the user volunteers, still cannot help you in this forum.
Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat.
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

Can't get my redemption code to work

just got lightroom 5 and can't get it to take my redemption code. anyone had the problem?

I mean I add to like keep checking where the Scroll is and then when the Scroll is exactly 150 I need to animation to play then if it isn't to stop
Like so:
$(window).scroll(function () {
if ( $(window).scrollTop() == 150) {
sym.play("FirstAnimation");
else
sym.stop("FirstAnimation");
So I need the == to work and also play the animation when its 150px

Redemption Code entered correctly does not generate serial number.

I am having a difficult time obtaining a serial number for Adobe Acrobat XI Pro. I purchased a boxed package from a local retailer. Inside the box is a redemption code that upon entering, a serial number is supposed to be generated. I made sure to be careful of ones and zeroes, to not mistake them for "I"s and "O"s . Upon entering the Red/Cd I receive a message that the retailer has not activated the software purchase. I go back to the retailer, tell them my issue and they exchange my s/w for a new box. I get home and the same problem occurs. My question: has Adobe changed the process for obtaining a serial number from a boxed software purchase? This is utterly frustrating. I cannot understand why Adobe would have a process for obtaining a serial number for legitimately purchased software that does not work. Any help would be appreciated. Please forgive me if I posted this to the wrong forum.

From Adobe support: "You cannot redeem the redemption code,it has to be redeemed by us". They handled the code redemption, the serial number retrieval and the product registration during my chat session. I asked the question what is the purpose of providing an enclosed redemption code and that question went unanswered. At the end of the day, I was able to get my serial number and activate the software.

I can no longer update my Itunes version and I also can't access online or phone support with their new support options because it won't accept my serial number. What's up? Did support go away?

I've been using Itunes for years with little problem and when one develops, it is quickly resolved. Now, I find myself unable to update my version of Itunes. it asks me if I wish to update the version, I say yes, and then nothing happens. When I try to go to support, I select the Itunes downloading/synching option and basically, I can't proceed past the point of entering a valid serial number, because I'm not clear on which serial number it wants. It says hardware, so I supply my PC serial # (I own an ASUS laptop). I get an error message that this isn't a valid s/n, so I look for one for Itunes and can't find one anywhere. I try to follow their explanation of how to locate your serial # but it is extremely unclear and unhelpful. So now I'm stuck. I can't get past first base anymore. Did Apple come up with a clever way to end their support service without actually admitting it? Or am I just being particularly dense here? Any help is appreciated. Thx

Now, I find myself unable to update my version of Itunes. it asks me if I wish to update the version, I say yes, and then nothing happens.
With that one, I'd try updating using an iTunesSetup.exe (or iTunes64Setup.exe) installer file, downloaded from the Apple Website:
http://www.apple.com/itunes/download/

Installed photoshop but I can't download it because it won't accept my serial number??

This is driving me insane, it's taken days just to verify, forever to load and install but now it's telling me that to download Photoshop elements/ premiere elements 12 (student edition) I need a serial number, I have one.. but it won't accept it because it has letters in it ? I have a mac if that's of any help..
Should I be looking for a new serial number or what? I don't understand.

Serial numbers do not have letters in them. What you are using might be a redemption code, which if you have already used it, it will no lonmger work, and is not what you enter for a serial number request. If you previously had this software installed and registered it then your serial number should be available thru your Adobe account online.

I still can't get a redemption code it won't accept my serial number what happened to Adobe it used to be user friendly

Similar Messages

Maybe you are looking for