I still can't get into my verizon

I need to get my 5 land lines, but now my account locked me out... I haven't ever set one up. When I go to register, it says my phone is registered. When I put in my billing addy and soc it says they are incorrect??? I can't find a password. It is strange that before I was a verizon custy, there was always someone on chat to help, now, never avail. Someone please help. I haven't had to worry about minutes for almost 10 years and now I am limited.
Thanks,

Landlines are handled on the residential side not here. Here is the link to their side http://forums.verizon.com/
If you are talking about the wireless side, have you requested the password be sent to you?? There is an option to retrieve the username and password.
After x amount of attempts the account is locked and you may need to call to get it unlocked

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