I still can't open PSE 11 since I purchased it weeks ago. Please help.

I'm posting this here too because I don't get a response from anyone anywhere. I purchased PSE 11 a few weeks ago and I have yet been able to even use it. I don't even know who can help me and I can't even find a phone number. I try to open PSE 11 and I get this error: Could not open a scratch file because the file could not be found.
I used to use PSE 2 and it was really simple. Open and go. But this new one doesn't even open. Please please help or let me know how I can seek help.

Now that you've copied the Preferences file from the other account to this one, does the behavior change, or do you get the same Scratch Disk error? You can try deleting (or renaming) the Adobe Photoshop Elements 11 Prefs file to force the Editor to recreate it. Also, the keyboard shortcut to reset preferences is Ctrl+Alt+Shift (not Ctrl+Shift+Del). On top of that, if you hold down just Ctrl+Alt, you can select your Scratch disk at launch.
Here is more information about where the Preferences files are stored: Preference file locations | Photoshop Elements and Premiere Elements
This video also helps (it talks about Photoshop, but all the information applies to Photoshop Elements as well except for the change in file and folder names: How to Reset Photoshop CS6’s Preferences File | The Complete Picture with Julieanne Kost | Adobe TV
A Scratch Disk is temporary hard drive space that the Editor uses to hold information about the image(s) you are editing. This temp file gets created either in a temp folder or the root of the hard drive if a secondary hard drive is selected. Another possible source of the problem is that this user account has issues with access to the location where it is trying to create the Scratch Disk. File and Folder permissions, which control this access, is different for each user account. When you encounter a problem that occurs in one account but not another, you should take a look at this document: Troubleshoot unexpected behavior | User account-specific | Adobe software | Windows 7, Vista

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