I still have not gotten my serial number

I am waiting on my eligibility to be assessed and approved ... the documentation says 1-2 workign days ... it's been a week? Is this normal?

You should contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

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