I still have not gotten the 200 credit for upgrading to the new iphone

i still have not gotten the 200 credit for upgrading to the new iphone. 
the did get my old iphone device returned at the end of october!  In the beginning of dec they told me i needed to wait six weeks.  it was the sixth week.
Which we now long have.
I sent an email in saying that the rebate wasn't submitted.  I
Why do we have to spend our life following up on billing issue with verizon when we pay a premium for your service....
starting to get more than frustrated

    Oh gotcha! Thanks for the information. You may check status at https://www.trade-in.vzw.com/status.php5#top . You may also contact the Trade-In team directly by clicking on, Contact Us.
Thank you,
LenaA_VZW
Follow us on Twitter @VZWSupport

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