I still haven't got the email for the 1 Year Creative Cloud with Adobe MAX

No Email for my 1 Year Ceative Cloud Membership
I purchased my Adobe MAX Full Conference Pass on the 24th of January. Its been about 14 days since then and i still have not recived my 1 Year Adobe Creative Cloud Membership from buying the pass. I have had to just through 4-5 of live chats and 2 phone calls, to no avail. All of the people that work at Customer Support just trasfer me somewhere else cause they don't know what to do, so I'm kind of stuck.
Any help would be much appreciated!
Thank you, Kyle

Hi Kyle,
Is the email address you use here on the forums the same one you used to register for MAX?
-Dave

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