I still haven't received any feedback that I cannot even open Firefox.

I sent an inquiry in yesterday that after installation of updates firefox stopped working completely. I cannot even open it. Installation of Firefox 7 after un-installing the old version didn't solve the issue.
The best of all, when I want to give feedback it tell me I first have to isntall the newest version of firefox. Funny isn't it as I cannot use it so this prevents from giving any feedback.
I would really like an feedback how to solve this issue.

Hello Julesbrasil,
I was disappointed to read that, after confirming your email, you didn't receive your College Student Deal coupons. Six months is a long time to wait for them, so I’m glad you reached out to us for assistance.
After pulling up your Best Buy account using the email address you provided when registering for the forum, I see that you reached out to another one of our support teams for assistance earlier today, and they were able to resend you a link containing your student coupons. If you have not received that though, please send me a private message with your contact information and your .edu email address so I may see what our options may be from here. Please know you may send me this message by logging into the forum and clicking on the blue button included in my signature below.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
 Private Message

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