I subscribed but I cannot convert my files to Word

I need help getting started.  I would like to convert a PDF file to Word and I subscribed but I an unable to proceed.  Please help and thanks

Hi rosab8496763,
I've checked your account, and it appears that your order is still pending processing. Once order processing completes, you should be able to log in and convert files.
This document walks you through the procedure: Getting Started with ExportPDF | Adobe Community
Best,
Sara

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