I subscribed, but where is my serial code?

I bought a Premiere Pro cc 2014 subscription and nothing, I haven't received any email with a serial code.

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

Similar Messages

  • Purchased the Photoshop / LightRoom 5 "CC" for $9.99 - where's the serial number(s)?  (cross-post)

    Title pretty much says it all.
    I am new to Creative Cloud - and this forum, etc.
    I purchased the $9.99 / month deal that Adobe is offering to new customers, etc.
    Downloaded everything that I need to download (I think).
    Tried to run Photoshop - but am being asked if I want to start my "trial"
    or I have the option to "License This Software"
    but where is the Serial Number for Photoshop & LightRoom 5?
    I imagine it's right under my nose - but I do not see it anywhere.
    The screen which appears (after I sign in) says:
    Am I supposed to "Start Trial" or "License This Software"
    To make things even more confusing:
    I just ran LightRoom 5 for the first time.
    There was a serial number automatically inserted in the space provided.
    Not sure what's going on - but this is becoming a little overwheling.
    I suppose it's the price I must pay for being an old fart!
    -Scott

    @ didjunior:
    Hi.  Sorry, but I don't have any good news for ya.
    My issue has been resolved, however - it was due to a lengthy chat I had online with an Adobe Associate.
    We were able to get everything running the way 'twas intended,
    but there were some hoops of fire with which I had to jump.
    Wish I could help....but the only thing I can say is to attempt a "Live Chat"
    With the Adobe help team.
    Hope you get it smoothed over.
    Good luck to you.
    -Scott

  • Purchased the Photoshop / LightRoom 5 "CC" for $9.99 - where's the serial number(s)?

    Title pretty much says it all.
    I am new to Creative Cloud - and this forum, etc.
    I purchased the $9.99 / month deal that Adobe is offering to new customers, etc.
    Downloaded everything that I need to download (I think).
    Tried to run Photoshop - but am being asked if I want to start my "trial"
    or I have the option to "License This Software"
    but where is the Serial Number for Photoshop & LightRoom 5?
    I imagine it's right under my nose - but I do not see it anywhere.
    Thanks,
    Scott

    Ok, it looks like I couldn't contact the servers, but the Adobe application did not tell me anything: no feedback.  I have gone into C:\Windows\System32\drivers\etc\hosts and removed all the firewall IP filters, and photoshop opens.  You can then revert the hosts file to get all your anti-spam and adblocking filters and photoshop still opens.  To be clear, Adobe seems to be using some special ip address to tell your app that it's licensed, this address could be on any number of spam blacklists (because I guess it's used to phone hime about app usage and sell you stuff).  So check your hosts file, OR check your work firewall / router.
    @Adobe, help people out, just say 'unable to contact license servers'. When your infrastructure fails, and paying customers mysteriously get trial software, it makes Creative Cloud look broken, and frustrates the people you want to give you money.

  • Where is the serial # for x99S SLI Plus?

    The retail box got the serial # but where is the serial # on the board?  I cannot find it anywhere on the board.  Is this going to be an issue if I need to RMA this board in the future?  Thank you!

    There is no point to bash MSI  >>Please read and comply with the Forum Rules.<<
    It is quite possible that the store you bought it from is selling this as brand new, but in fact it's refurbished. Contact them.

  • HI there, i purchased CS5 Photoshop back in 2010, and had to format my mac.  Now i need to download my CS5 again, but cannot find the download files.  Where can i find the download of CS5? I have my serial code but cannot find the download.

    HI there, i purchased CS5 Photoshop back in 2010, and had to format my mac.  Now i need to download my CS5 again, but cannot find the download files.  Where can i find the download of CS5? I have my serial code but cannot find the download.Downloading, Installing, Setting Up

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Lightroom asks for Serial Code but I subscribed to the Photoshop Photography Program

    I subscribed to the Photoshop Photography Program which includes Photoshop AND Lightroom.
    Lightroom keeps asking for a serial code.
    I need help.

    Your subscription is paid & active.
    Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
    So you need to login with your Adobe ID and password to activate the cloud membership.
    Log out & log back in of the CC Desktop App.
    In case it is not signing in successfully please try the following:
    I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
       Windows:
       In windows 7 navigate to following location:
         /windows/system32/drivers/etc
       1. look out for "Hosts" file
       2. Open it with notepad
       3. Check if you have any entry for Adobe
       4. Remove the entries and try again launching any product from CC
       On Windows XP navigate to following location:
       \windows\system32\drivers\etc
       1. look out for "Hosts" file
       2. Open it with notepad
       3. Check if you have any entry for Adobe
       4. Remove the entries and try again launching any product from CC
       Mac:
       1. Please click on "Go" and navigate to /private/etc
       2. Open "hosts" file and check out for any entries for Adobe.com
       3. Remove the entries and save the file
       4.  try again launching any product from CC
    You can refer :
    http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
    Please let us know if it worked.
    Regards,
    Rajshree

  • I have CS5. Color Finesse wants a serial code.  Where do I find it?

    I have CS5. Color Finesse wants a serial code.  Where do I find it?

    We have a Knowledge Base article on the various places the serial number could be, but Szalam gave you the most likely situation: it's on the DVD case.
    There may be two Color Finesse serial numbers; use the one starting with "CFLEx30" which is the one for 64-bit CS5.
    Bob Currier
    Synthetic Aperture

  • Where do i find the serial code if i bought it on pc?

    I bought a product a while ago then now I come to download it but I don't know where to find the serial code.

    the serial number was probably emailed to you.
    if you purchased from or registered with adobe, check your account - https://www.adobe.com/account.html

  • I own acrobat 9 pro and had to re-download the program from a computer issue but when i get the serial code from the adobe website it give me serial code invalid error.  i am using copy and paste to prevent miss typing the code.

    i own acrobat 9 pro and had to re-download the program from a computer issue but when i get the serial code from the adobe website it give me serial code invalid error.  i am using copy and paste to prevent miss typing the code.

    Hi Lawrence,
    Please try the steps mentioned in the KB: https://helpx.adobe.com/creative-suite/kb/error-invalid-serial-number-acrobat.html
    Regards,
    Rave

  • I have Lightroom 4 purchased in disk download format. I am considering purchasing a MacBook Pro but this doesn't have a CDRom. Can I use the serial code to download on to MacBook via the internet? I have only used the disks once for my iMac.

    I have Lightroom 4 purchased in disk download format. I am considering purchasing a MacBook Pro but this doesn't have a CDRom. Can I use the serial code to download on to MacBook via the internet? I have only used the disks once for my iMac.

    you need a lr serial for mac.  the serial number for pc and mac are different.
    you can download a trial lr 4 for your mac but you need a mac serial number to install.
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 |12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Lightroom:  5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
    window using the Lightroom 3 link to see those 'Important Instructions'.

  • I have paid for ipages 09 on 15/05 but never succed to enter the serial code. After 45 days, altough I was charged by 20 chf, I cannot completely use all ipages tools(impossible to save ). How can I get again the serial code I paid for?

    i have paid for ipages 09 on 15/05 but never succed to enter the serial code. After 45 days, altough I was charged by 20 chf, I cannot completely use all ipages tools(impossible to save ). How can I get again the serial code I paid for?

    Getting the request for a serial number means that at some time you had the iWork ’09 trial installed. You need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user. The easiest way to fix the problem is to use Yvan Koenig's AppleScript that removes the files. You can find it on his box.com account in for_iWork'09 > other_iWork'09 items > uninstall iWork '09.zip. Download uninstall iWork '09.zip, decompress it, open it in AppleScript Editor and click the Run button.
    Apple's support article on the subject says it's due to having a copy of the trial that is a higher version that the one you've purchased, but I'm not sure that is very common. This problem started with Snow Leopard & it seems to be some code in the iWork installers that doesn't do what it should.

  • I bought the "Creative Cloud single-app membership for Illustrator (one-year)" but never received the serial number. Where can I find it?

    I bought the "Creative Cloud single-app membership for Illustrator (one-year)" but never received the serial number. Where can I find it?
    Help!

    Vivif8072 please see Sign in, activation, or connection errors | CS5.5 and later for information on how to resolve the connection error preventing the membership from authorizing.

  • Google tell me to insert their codes a site map in the head section before the first body section.. but where is it on my welcome page?

    Google tell me to insert their codes for a site map in the <head> section before the first <body> section.. but where in exact terms is the head & body section on my 09 iwebsite?

    It's been a while since I had to verify my sitemap with Google, but if I remember, there were two options for verification. The one I chose was an HTML file verification. That's a file that would be put in your Site Folder in GoDaddy. Google would then crawl your site to verify that way. I found that much easier than putting a file in the website itself.
    It would be a file that looks like this:  googlebe235d8cb7e91037.html
    And would live in your Site Folder on Godaddy like this:

  • Lost cd but have serial code registered

    We bought a windows 8 a few weeks ago. Our old computer had a major virus on it, and it made my photoshop cs5 extended have a configuration error. I tried to find the cd for it but cant find it anywhere. i registed the serial code into my adobe account. I figured I could download it from my products and services, but thats not the case.
    Is there anyway I can download CS5 extended legally? I can't afford to buy CS6. i tried to download the trial version on this site, but it took me straight to creative cloud.

    Download the trial version from http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
    Follow the Very Important Instructions on that page first BEFORE you click the download links.
    Enter your serial number to license the software on your computer.

  • I have a new laptop that i need to reinstall my CS5.5 onto but i brought the upgrade version, my origonal cs4 doesnt have a serial code and i cant download the CS5.5 without it...help????

    I have a new laptop that i need to reinstall my CS5.5 onto but i brought the upgrade version, my origonal cs4 doesnt have a serial code and i cant download the CS5.5 without it...help????

    If you registered CS4 then you might be able to find the serial number for it in your Adobe account online.  If not, you still might be able to get someone in chat to assist you with getting it.
    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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