I suddenly started getting hard disk error from a fictitious recovery software how do i get rid

I suddenly started getting hard disk error on my compaq laptop and some software called file recovery start running scans showing all sorts of errors and hiding all my files. I've lost all my icons can't see any files in explorer and upon looking into this found that this may be a fictitious software that has gotten installed on my laptop while browsing through some web sites. all was fine and the problem started while I was in the middle of brwoing some websites.
I am trying to unhidew files but I can't get to my control panel as it does not seem to be there.
Can someone please help. When I looked this i found a website telling descrbing everything that is happeniing on my screen and telling me that this is a fictitious software and gave me various options to resolve but I'm not sure if I should trust this site or not.
Please help. Its my old mum's laptop and she really needs my help on this.
Many thanks
Rekha

Try to download MalwareBytes and do a scan/cleaning with it:
http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=d...
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