I SUSPENDED MY SERVUCE IN NOV 2012 FOR 2 MONTHS AND I AM BILLED

WHY I AM BILLED FOR THE MONTH OF DECEMBER, ON NOVEMBER I WENT TO THE STORE ON PEMBROKE PINES AND ASK FOR A 2 MONTHS SUSPENSION OF THE SERVICE SINCE I WAS GOING ON VACATION TO SOUTH AMERICA. PLEASE LET ME KWOW

Hey Frank,
I'm very sorry to read about the incident that has occurred with your billing after requesting suspension without billing. If I were in your position, I'd call up the *611 number and press 0 twice and then enter your billing password. This will expedite you to the next representative. After that, I'd request to speak to a manager or supervisor and explain to him how you requested it to be suspended without billing. Prove to him that the line was not used and then he should be able to do something about it.
I do hope this helps you!
Anthony

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Moderator message : Spec dumping / Outsourcing is not allowed. Thread locked.
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Regards
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