I think i go a malware , when i open you tube or Facebook i get a page with this message " To continue your web surfing, please download and install this software."

This is what i get How i can remove this ?Thanks to all

From your Safari menu bar click Safari > Preferences then select the Privacy tab.
Click: Remove All Website Data
Then delete the cache.
Open a Finder window. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following
~/Library/Caches/com.apple.Safari/Cache.db
Click Go then move the Cache.db file to the Trash.
Quit and relaunch Safari to test.
If that doesn't help, troubleshoot Safari extensions.
From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test.
If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.

Similar Messages

When I tried to open PS CC2014, it flashed a bit then quit, same with DW and INDD ... I also got this error message: Adobe creative cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the C

This morning when I tried to open my CC2014 Photoshop, it started to open, then quit suddenly. Same with Dreamweaver and InDesign. I am a professional and do not have the time to screw around with this. When I tried to run CC app, I get an error that says "Adobe creative cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from 'http://www.adobe.com/go/adobecreativecloudapp'." I did so and tried to run the app and got the same error. I tried the cleaner and it removed all of my apps, then I tried to install again, and got the same error. I am getting desperate now, I have clients waiting for their projects. I need help, please.

Allisonf55952352 have you utilized the steps listed in Error: "Failed to install" | Creative Cloud Desktop to resolve the current error? If not do you have any questions regarding the steps listed with the document?

Tried to check on updates for CS6 64 bit - Received message saying application manager may be damaged - download and install new copy - when I try this I receive message ERROR 404 I have a PC - any help would be gratefully received - thanks - William

Tried to check on updates for CS6 64 bit - Received message saying application manager may be damaged - download and install new copy - when I try this I receive message ERROR 404 I have a PC - any help would be gratefully received - thanks - William

reset your preferences:
dreamweaver: http://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs4-cs5.html
flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
indesign: https://forums.adobe.com/thread/526990
lightroom: http://www.lightroomforums.net/showthread.php?14226-Resetting-%28or-Trashing-%29-the-Light room-Preferences-file
photoshop: https://forums.adobe.com/thread/375776
if that fails, uninstall ps, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall. then use the manual updates.

I have a problem with Adobe Creative Cluod. Basically after installing the application when I open it I do not charge adobe products but remains all white screen. I tried to uninstall it and install it several times but it does not work. What should I do

I have a problem with Adobe Creative Cluod. Basically after installing the application when I open it I do not charge adobe products but remains all white screen. I tried to uninstall it and install it several times but it does not work.
What should I do?

Hi Anto2211,
Please follow the thread: Black screen CC where this issue is already discussed and resolved.
Let me know for any further query.
Thanks,
Ratandeep Arora

When I open a former "word doc" it gets a page longer, why?

Hello,
I'm using "pages' on my new Mac Mini, there a some documents that
I transferred from my current pc, that where on a format "word".
When I open one of them, It has some changes that discontent me,
and invalidate some documents: the changes are that they are becoming
longer, instead of 2 pages for example I get 3, and the sentences are shorter
from about one word less in each sentence.
How can I cancel this phenomenon?
I tried to bigger the text on left side, without result.
Thancks!
Sarah: it's pretty urgent!
[email protected]

You can't, Pages is a mediocre Word clone. You will normally have to edit any Word document in Pages to get it to look as it did in Word.
If you want it to look like it did in Word, buy Word for Mac.

My Apple Store App has locked up when trying to download and install upgrade 10.9.3. I get an error message NSURLE ERROR Domain error - 1012

When attempting to upgrade to 10.9.3 my Aple Store app locked up and gave me an error code of NSURLE ERROR Domain error-1012. It still thinks I need the upgrade even thogh I have successfully downloaded and installed it through another source. How can I correct this?

Hi,
That's because the download on the App store is to bussy.
I hat yersterday the same message ... after a fuw hours everything whas back to normal.
This is NOT your Mac or internet connection.
Dimaxum

I have Photoshop Elements 12. When I open the program, the tools, menu, everything is teeny tiny. Can barely read it. What's wring and how can I rectify it?

I have Photoshop Elements 12. When I open the program, the tools, menu, everything is teeny tiny. Can barely read it. What's wring and how can I rectify it?

lianemily777 a écrit:
Thanks MichelBParis
The display resolution allows a user to set according to pixels I think, eg 3200 x 1800. So which setting is considered normal? It does not have a "normal field.
You are right.
Before HiDpi displays became available three years ago, you could find advice about what was the good resolution for displays, depending on their size in in/cm and viewing distance.
- For relatively big displays (22" to 30") a pixel resolution of 1920 x 1200 or 1920 x 1080 was considered optimal.
- For big laptops or small desktop, 1680 x 1050 or 1640 x 900 were good.
In Windows, you could set the size of fonts to full resolution or 25% or 50% bigger... if the software supports this feature, which was not the case with Photoshop, Elements... The size of the fonts was deternined and fixed in the software itself, with no way to scale the fonts. The solution needed Microsoft to provide developpers with new programming interfaces and the solution for developpers was to rewrite a substantial part of the code.
Anyway, to enable good viewing of characters on common 12 or 13" HiDpi displays, you need to use the fonts at 200%.
And that makes sense. To see the same characters on a 12" display the same as on a 24", they must be twice the size... good rule of thumbs.

When I try to play a dvd Macbook Pro I get a box with the message,This function is only for activated users. To activate go to Preferences and Donate" That took me to Mr. Gecko"s Facebook page wanting me to donate $1.99! Does any one know what this is? H

When I try to play a dvd on my Macbook Pro I get a box with the message " This is only for activated users. To activate go to preferences,donate" this takes me to Mr. Gecko's facebook page asking me to donate $1.99-$4.99.
Any clues on what this is, and/or how to bypass it? If I can report this to someone? Thanks

Sure sounds like malware, unles you installed something from a questionable site, then it's still malware but in a payware form as playing DVDs is free on Mac's.
Unless the DVD has software on it perhaps?
Does this work on any movie DVD or is this a special kind of DVD with software on it from someplace?

I have just just installed a new version of itunes. When i tried to run the new version it came up with the message "The file ituneslibrary.itl cannot be read because it was created by newer version of itunes. Can anybody advise?

I have just just installed a new version of itunes. When i tried to run the new version it came up with the message "The file ituneslibrary.itl cannot be read because it was created by newer version of itunes.
I installed the new version because itunes had not recognised my ipod nano 5G, and told me to reinstall. Itunes selected which version to install, so I don't understand what is going on. To add insult to injury it installed a pile of malware which I am still trying to get rid off.
Any advice would be helpful

Hello Davedamoclese,
Go through the below link to Remove iTunes and all its components from your computer first and then Re-install fresh copy of iTunes on your computer.
http://support.apple.com/kb/HT1923
Note : DO not delete iTunes Library as it contains all your iTunes data, please go through the below link for where it is saved on your computer :
http://support.apple.com/kb/ht1391
You can download the latest version of iTunes from the below link :
http://www.apple.com/itunes/download/

I am trying to download and install adobe reader, but it is not working. Everytime I try, I get the download but when I try to install it, it goes somewhere but not on my screen for me to install. If I try to install again, it says only one copy can be in

I am trying to download Adobe Reader, I have Windows 7 on my PC. Every time I get the download, I click on it to install the program, and I get the usual messages but I never get the install message. When I try the download again, I get a message telling me only one copy of the program can go on the computer. When I check the program list, it is not there. I have to restore my computer before I can attempt the download and install again. I have tried this at least 6 times but cannot install Adobe Reader. Please help me out with this. I really like this product and prefer to use it. I had o originally delete the program, due to an update conflict.
Linda Eaton

You can try using this tool to first remove all traces of Reader from your computer:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, you can download the full offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else.

I am trying to download and install itunes on windows 7. The download works fine and it appears that the install works fine as well but when it finishes itunes is nowhere to be found. I am in Mexico. Please help. Thanks

I am trying to download and install itunes on windows 7. The download works fine and it appears that the install works fine as well but when it finishes itunes is nowhere to be found. I am in Mexico. Please help. Thanks

You can try using this tool to first remove all traces of Reader from your computer:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, you can download the full offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else.

My icloud activation lock is ON my iphone, which requires an activation login to access the homescreen, but when i log in with the apple ID on the phone, it says the apple ID is not meant to unclock this iphone 5 ios 8.0.2. please help me solve this.

My icloud activation lock is on my iphone, which requires an activation login to access the homescreen, but when i log in with the apple ID on the phone, it says the apple ID is not meant to unclock this iphone 5 ios 8.0.2. please help me solve this.

Yes the phone belongs to me. It was purchased from United Kingdom Vodafone to West Africa, i had to factory unlock to use any sim in it. so it belongs to me. I did the activation myself, now after updating my iphone to the latest update, it required a user id and password to activate the phone, but anytime i enter the details, it tells me the user Id is not correct but the password is correct..

My app store is not working after installing mavericks. When I open app store it repeatedly asking me to login with apple ID and to provide User name and Password for proxy authentication in a loop.I am a newbie to mac,Please help me.

My app store is not working after installing mavericks. When I open app store it repeatedly asking me to login with apple ID and to provide User name and Password for proxy authentication in a loop.I am a newbie to mac,Please help me.

Hmmmm... would appear that you need to be actually logged in to enable the additional menu features.
Have you tried deletting the plists for MAS?
This page might help you out...
http://www.macobserver.com/tmo/answers/how_to_identify_and_fix_problems_with_the _mac_app_store
Failing that, I will have to throw this back to the forum to see if anyone else can advise further.
Let me know how you get on?
Thanks.

Hey when ever i download and install Itunes then i open it says error finding folder please re download and I tried a tons of times and it didn't work. Does anyone know how to fix this?

Hey when ever i download and install Itunes then i open it says error finding folder please re download and I tried a tons of times and it didnt work. Does anyone know how to fix this?

Hi Beege140,
I have an article for you that will help you address this launch issue with iTunes:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

TS3694 hey everyone.. i have a problem with my 3Gs iphone.. i updated to the ios5 and now when i open it says that i have to connect it with the itunes. when i connect it says that has an error 28 something like that.. can anyone help me to fix it?? Regar

hey everyone.. i have a problem with my 3Gs iphone.. i updated to the ios5 and now when i open it says that i have to connect it with the itunes. when i connect it says that has an error 28 something like that.. can anyone help me to fix it?? Regards

Error 23, 28, 29: These errors may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with the white USB Dock Connector cable that shipped with your device, on a known good computer and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value, (00 499901 064000 0), can also confirm a hardware issue. Out-of-date or incorrectly configured security software can also cause these errors.

I think i go a malware , when i open you tube or Facebook i get a page with this message " To continue your web surfing, please download and install this software."

Similar Messages

Maybe you are looking for